Emirates

✅ Verified Review | Flew from Dubai to Shanghai. I have been traveling with Emirates since 2002 and a Skywards gold card holder since 2006. Over the last 3-4 years their inflight service can be best described as indifferent, this is especially true of the younger set of flight stewards. At Dubai airport the Emirates ground staff service is abysmal, it has been that way for a long time, even the food in the business lounge can be best described as average. The inflight service has been going downhill. Service it seems mainly depends mainly on individual personalities rather than as mantra. I used to complain before but no longer. I don't care I guess and I use other airlines when I can.

✅ Verified Review | Travelled last month to Mauritius via Dubai from Manchester and returned back a few days ago. The flights were comfortable in general. Service was good, though some of the cabin crew appeared tired and not happy when requests were made. The A380 is a great aircraft and the journeys made did other make me tired. Food was OK, though concerned that the quality has somewhat changed as opposed to previous flights with the airline. Some meals were nice, though could have been better in some aspects. The WiFi service is ad-hoc and did not always work properly. This could be explained by virtue of the fact that there are Internet restrictions when flying over certain countries. No complaints otherwise.

✅ Verified Review | Dubai to Lisbon with Emirates. The B777-300 looked a bit tired compared to the B777-300ER, seat pitch seemed tighter, the entertainment screen was cracked and did not fully respond, the headsets were awful - seeming to increase engine noise and necessitating deafening volume to hear anything on screen. The seat cushion was a bit lacking in padding. Wine arrived early but from about climb out and for nearly 3 hours we experienced severe turbulence and in spite of regular calls for seat belts to be fastened and even the crew having to return to their seats for lengthy periods the service was somehow maintained. Dinner this time was king prawns with rice and greens in sweet chile sauce and better than we have often had in business class. The approach to Lisbon was equally bumpy but finishing with an excellent smooth landing about 20 minutes late. When I complimented the purser on the staff performance she invited me to their area at the rear to repeat my comments "because I want them all to hear your compliments" and gave me a couple of Drambuies to take home as a souvenir. There can be no better way to fly economy than this although try to get the B777-300ER and possibly bring your own noise cancelling headset.

✅ Verified Review | Flew Emirates from Lisbon to Dubai. Full flight on fairly new aircraft with adequate pitch although a bit narrow. Take off and landing on time although parked away from the terminal at Dubai. The cabin crew were excellent - smart and friendly as always - to the extent that, knowing the habit of serving drinks after the food, I asked for a wine when getting seated and it was brought even before we were at cruising height. The seafood meal of chargrilled salmon was delicious and accompanied by yet another wine. After dinner coffee was accompanied by a wide range of liqueurs. Cabin staff were regularly coming through the cabin to offer drinks and to check after passenger comfort and finished with ice-cream about an hour before landing. The other thing to mention is the 'assisted passenger service' which was superb at both ends with a helper staying with you from check-in to the aircraft door and again from aircraft door to pick-up transport and then actually refusing a tip.

✅ Verified Review | I was flying Emirates from Muscat to New York via Dubai, with a friend who has an Arabic last name. During boarding we were called aside at the boarding counter as his name had to undergo an additional security clearance. We were the first ones to commence the boarding procedure, but after 2 hours of waiting they still had not resolved the issue. They told us the visa was OK, and that it was some kind of issue in the Emirates systems. We were not told exactly what the issue was, all we could see was that the boarding desk in Dubai was arguing with the Emirates office in JFK for the boarding release. The debate affected three travelling parties. Despite the flight already being 45 minutes delayed the JFK office refused to support the Dubai ground staff in clearing the passengers, but instead opted to open a roughly half-hour general debate with the Dubai desk on how to use the system and on the trainings they needed. This debate was held on loud-speaker. Long story, short: In the end I was told to board the plane alone or lose my flight while my friend was offloaded to take a following flight. (Curiously enough 5 minutes after Emirates closed the flight my friend was cleared, but by then it was too late to get aboard). I ended up waiting for him half a day at JFK. I found the whole incident to be quite unprofessional, and I believe the airline ground staff (especially in JFK) should collaborate more in the interest of the customer rather than power playing games with each other. This is the third incident I had with Emirates (I was once told to choose another carrier if I didn’t like flying with Emirates after they kept delaying my flights for 2 working days).

✅ Verified Review | Mauritius to Guangzhou via Dubai. Overall, Emirates is good. From Mauritius to Dubai, the A380 was full, and service was okay. At Dubai Airport I find nothing interesting and the wait is long, 5 hours or so. Once you are ready to depart for gates, we had to get in a bus for about 20 minutes and then climb a huge stairs to get into the plane.

✅ Verified Review | Birmingham to Adelaide via Dubai with Emirates. The Birmingham to Dubai leg was in an A380 and OK but seat was narrow for business class. We switched to a Boeing 777-300 in Dubai. Can't help thinking anyone in economy who was able to lie across 3 seats would have had a better trip. The Boeing 777 seats are at a 15 degree angle so your legs can not be flat. This flight seemed understaffed. Too few bathrooms which were tiny and not always clean. The focus seemed to be on serving those who wanted alcohol throughout the flight rather than basic quality care to everyone. Definitely not value for money - at best I would describe it as poor premium class.

What happened to Emirates? This airline misconnected our baggage on the way back from Bangkok and as a result our one night and day in Istanbul were totally ruined. To make matters worse they have the most disgraceful staff representing them at IST airport. A third party agency whose staff ask "what our problem is?" After waiting 2 hours and only being given 50 dollars to cloth ourselves, no explanation where our baggage is or when it will arrive. On top of this complete disaster the inflight service was terrible, with inexperienced crew having absolutely no idea how to do their job. Will never fly Emirates again.

✅ Verified Review | Easy internet booking, seat selection, and food choice if required. Check in on-line up to 48 hrs before departure, allows for a quicker baggage check in. Chauffeur driven Mercedes to Emirates entrance at Gatwick. Fast track through security is not that fast. Boarding gate is a walk away from the lounge. Priority boarding to top deck of the A380. Greetings at the door. I like seat 16K, mini bar is aisle side giving you well defined privacy, plenty of storage in the stowage below the two windows. The décor, some say bling, suits me. 15 inch screen, with separate tablet, so watch a movie and monitor the flight at the same time. Business class seats have aisle access. Served pre departure drink, with a drinks menu if required. Amenity kits are handed out on night flights, Bvlgary fragrances. On this leg, I elected to forego onboard meal and sleep, and the crew woke me for a meal. 4 hrs sleep and headed to the rear bar area which was buzzing. Food is plentiful in finger picking style. Hennessey XO brandy and other branded spirits. The crew make flying fun. After arriving into Dubai, the lounge is the same, good food and drinks, lift to the boarding gate. Next sector to Mauritius and 7 hours to enjoy another flight.

Manchester to Bangkok via Dubai with Emirates. The first leg of our journey was great, we had the friendliest stewardess I have encountered she was just lovely and we travel regularly with a number of different long haul airlines. She took time to chat to the passengers - even though the flight was full, kept us topped up with drinks, snacks and meals and even took our photograph, it made the flight fun and go quickly. The plane was clean and although not one of the newest, comfortable and everything worked. On the second leg we were on a new A380, again the staff were friendly and responsive but we slept most of the way. The seats were comfortable and the plane was clean and the food tasty and plentiful. We did the same journey but obviously the other way around on our return to the UK, all fine although a bumpy flight but the staff were not as friendly and it did jade the experience. It just shows that the mood and service you get from the staff on board does make a big difference to the clients overall experience.