Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2345 reviews
5/10
4 star Skytrax Rating
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1/10

"my seats were released"

(Australia)

Verified Review | Adelaide to Delhi via Dubai with Emirates. I had selected my seats for travel on 26th December 2015 but the seats were released and I could not check in on my mobile. I tried many times to check in and choose my seat but the system locked me out. When I made a phone call to Emirates they told me of their inability to do a thing about it. This resulted in being allocated a horrible seat in the middle, for the 13 hours long flight with the aisle person making it almost impossible for me to even go to the toilet. Topping it up the Emirates staff was unresponsive on the plane. When the staff was called they did not come even after pressing the tab 5 times. The entertainment system had so many glitches that I could hardly watch it. The worse thing was the bus from the plane to the terminal herding us like cattle. The experience was not to end there since when I got my luggage back from the conveyor belt the lock was broken. When I sent the complaint to Emirates they said sorry for the things but passing on the blame to the respective authorities.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteADL to DEL via DXB
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"journey in a class of its own"

(United Kingdom)

Verified Review | We expected to arrive in Dubai by 0015 and board our onward flight to Kuwait by 0145. Our flight was expected to leave at 1415 from London Heathrow on 31st march, but departed at 1520. We expressed concerns to the staff in London and were assured that we would not miss our connecting flight. Onboard the flight the crew said they could not be certain if we will make the flight as it depends which Gate etc the flight would be on. This left us confused and apprehensive for the rest of our flight. As we arrived in Dubai at 0100, we were met by a Emirate representative who said we had already been offloaded the flight and had us booked on the next flight at 0745 the next morning. They gave us a meal voucher and said that is the best they could do. The staff said because of immigration rules they cannot offer anything to passengers if it is less than 8 hours. There was no empathy and I do not blame the staff from connections to the lounges we spoke to, as they kept referring there are no managers on duty who are empowered to authorize a place to rest and this is standard policy for missed flights arising due to delays. We chose this flight due to the short connection. If we wanted a longer layover, we would have booked it, but timing was important to us. We truly experienced a journey in a class of its own.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to KWI via DXB
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"food worse than other airlines"

(Australia)

Emirates from Melbourne to Colombo via Singapore. First flight operated by A380-800 second on a Boeing 777-300ER. Both flights full in J class. Check in at MEL fast. The new lounge at MEL impressive and elegant. Food and service of high quality. Flight from MEL departed on time. Crew good. IFE top notch, however sad to see how far south food on board Emirates have gone. Unimaginative and bland. Far worse than what other airlines serve in Economy class. Arrival into Singapore was on time. Singapore to Colombo the crew were good and IFE excellent. Food most passengers left untouched. Arrived on time into Colombo, priority bags took more than 30 minutes to come out and this is not acceptable. All in all Emirates has a good product but cracks from over expansion have started to appear.
AircraftA380-800 / Boeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMEL to CMB via SIN
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"fan of the Emirates A380"

(United Kingdom)

Manchester to Johannesburg via Dubai. I am a big fan of the Emirates A380, quiet, comfortable and plenty of personal storage space. On the last flight out of Manchester that day I had dinner in the lounge prior to boarding and watched a movie on the 21" screen during standing, taxi and take off before getting my bed made as soon as the seatbelt sign went out. I got about 5 hours of sleep before landing. The second leg in the 777-300 is very different. I sat in the aisle seat and my partner had the window. Unlike the A380 window and middle seats of the 2-3-2 layout need to clamber over the aisle seat to get in and out. Seats are comfortable but not full flat bed when reclined. There is a slight angle although not enough to prevent my getting to sleep. Dinner choices were nicely presented and the curry had flavour and heat, as promised by the menu. Both legs on time and bags were on the carousel soon after arrival in Johannesburg.
AircraftA380 / Boeing 777-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMAN to JNB via DXB
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"flight is quite literally a steal"

(Thailand)

Verified Review | The large upstairs business class on the A380 is often relatively empty on the Bangkok to Hong Kong route route but on this short 2-day round trip both sectors were virtually full. Only the excellent bar at the back seemed to attract just a few passengers. The privacy in the window seats is superb, the large IFE screens make those of some airlines seem small in comparison, and a very extensive IFE programming. FAs go about their business calmly and flat bed seats are popular with some passengers who prefer to nap than partake of the meal service. With Emirates ticket prices for business class vastly cheaper than any other airline, this flight is quite literally a steal!
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHKG to BKK
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"would still fly them again"

(Spain)

Verified Review | Brisbane to London via Dubai, and Emirates is quite a good airline with generally helpful staff and acceptable food. On this particular flight we suffered delays. The entertainment system is very good and the seats were fairly comfortable, the arm rests could be lifted to lie down and rest in the unusual event of not having a passenger aside. I would still fly them again next year though.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBNE to LHR via DXB
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"we enjoyed every minute"

(United Kingdom)

Verified Review | London to Perth via Dubai was our first time flying with Emirates (we usually fly with BA) but sincerely hope this will not be our last. From our visit to the Emirates Lounge at Heathrow until our chauffeur dropped us off in Perth we enjoyed every minute. The cabin crew were hard working, attentive and cheerful. Food and wine was excellent and the A380 is a very comfortable plane to travel on. I have seen reports that the crew can be inattentive but I can honestly state that wasn't the case in our experience. It pains me to say, having been so loyal to BA for many years, in future our airline of choice will now be Emirates
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLHR to PER via DXB
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"excellent customer service"

(Australia)

Verified Review | Sydney to Auckland, and Emirates offers excellent customer service on the ground and in the air. The inbound flight was late arriving resulting in a delayed departure. Emirates handled this exceptionally well, regular updates both in the lounge and at the gate. The service on board was professional at all times and made the trip very comfortable. The free inflight wifi is a great benefit and allowed me to keep in contact with my business colleagues to advise of my impending late. Made what could have been a wasted day to be a pretty good day.
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSYD to AKL
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"professional smiling crews"

(Italy)

Verified Review | Milan Malpensa to New York JFK return in business. Emirates has confirmed to have solid business class product, the best from Italy to US. Excellent lounge facilities with direct boarding from the lounge, professional smiling crews and good onboard features, quality food during the flight.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMXP to JFK
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"crew very pleasant and energetic"

(Australia)

Kuala Lumpur to Melbourne with Emirates, and the process was seamless from check in to baggage collection. The lounge at Kuala Lumpur is very stylish with a nice view of the airport and food and the staff were great. The flight left on time and the crew throughout the flight were amazing, often stopping as they walked past to make sure everything was alright and asking if we wanted anything. The crew were very pleasant and energetic.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteKUL to MEL
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes