Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1348 reviews
6/10
4 star Skytrax Rating
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1/10

"very bad experience"

(Pakistan)

Verified Review | Dubai to Karachi. It was a very bad experience in Emirates when I need to change my date of traveling due to emergency, call center agent say you have to pay 180 AED for date change and you are entitled 20kg luggage - if you add 10 kg more you have to 790 extra. It means I pay for ticket date change around 1000 AED more, be better if I bought new in business class.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDubai to Karachi
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I like flying Emirates"

(United Kingdom)

Verified Review | Glasgow to Auckland return via Dubai. This journey involved the very long-haul flight, DXB-AKL. No particular issues - both journeys (16.5h eastbound / 17h westbound) went quite well. But this was only because we were flying the sector in an A380; I would not recommend a flight of this length in a 10-seat-across B777 (or a 9-seat-across B787), because these aircraft would be too cramped. The A380 is still as excellent an aircraft to fly in as ever. On the return service, the flight itself had very few passengers (<100), so the service was excellent. As for the GLA-DXB sector, the Boeing 777 is tolerable, but only just (both flights were pretty full). I like flying Emirates. I would like them more if the Glasgow leg could be upgraded to an A380.
AircraftBoeing 777 / A380
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGlasgow to Auckland via Dubai
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Inconsistent service is rampant"

(India)

Verified Review | Delhi to Dubai. Inconsistent service is rampant on Emirates - both onboard and on ground! The check in agent in Delhi was polite and offered us to give up seats for an overbooked flight which we denied. The check in agent at Dubai was downright pathetic and rude; no smiles and even threatened us with charges for extra weight in hand carry later prior to boarding (none of that happened). This impolite behaviour is meted out to passengers with status, surprisingly. Boarding at both airports was smooth and by zones. The aircraft sent to Delhi vary in terms of seating and screens - one of them more comfortable than the other. Food and IFE is still great. Cabin crew lacked smiles and warmth from Delhi to Dubai and the other way, they could not do enough - each of them full flights! Emirates needs to pull up their pants on their soft product - no matter how long the turnaround flights are!
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteDelhi to Dubai
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"a very bitter experience"

(United Arab Emirates)

Verified Review | Ahmedabad to Dubai. I have a very bitter experience while flying today from Emirates flight. I have been flying with Emirates since past five years but this is happened first time with me. I have already booked online my seat no 22K however while taking boarding pass they changed my seat to 24K. Free breakfast also not provided to me and they did not even have courtesy to ask for meal. While all other passenger got their meal and I feel that I am discriminated from others. Even if you are providing complimentary services either you should have taken proper care for hospitality or better not to provide complimentary and not to advertise it on your itinerary.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteAhmedabad to Dubai
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Staff very nice and accommodating"

(Canada)

Verified Review | Flew Dubai to Toronto with Emirates. Staff very nice and accommodating. Seats are OK, no more. They do not offer leg support, you can stretch to have your feet on foot rest but no leg support. They offer thin mattresses which is a good thing because the seats are quite hard. Seat belts are a bit short and offer very limited extension capabilities. Entertainment system is awesome and so is the "OnAir" Internet. Good meals. It would be nice if coffee and tea could be offered at the same time they bring the meals. Not sure that the space reserved for the bar/entertainment area is really the best use of that space. Maybe adding washrooms instead would be better.
AircraftA380
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteDubai to Toronto
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"service consistently disappoints"

(United Arab Emirates)

Verified Review | The one area that consistently disappoints with Emirates is their service. I have consistently experienced poor service flying Business class with them. I've often found their economy class staff service to be much better surprisingly. I just cannot understand how an airlines that is so highly rated cannot get their service right especially in Business class. Approached the Business Class check-in person in Dubai with my wife and child and we were greeted by a grumpy lady gesturing to place our passports on the desk. No smiles, no conversation nothing, did her work, handed out our boarding passes and motioned us to the direction of the gate. Not a word was spoken. I was expecting to board directly from one of the gates at the business class lounge as generally is the case with A380 flights but we were motioned to go down to the gate and board from the gate with everyone. At the gate there was no separate boarding for business / first class, waited in the long line with everyone. Once we got into the flight, we settled down onto the amazing business class seats and was looking forward to a comfortable flight. Just then a flight attendant bumped into another attendant who was serving champagne to a customer and the whole contents of the tray spilled over on to me. I was soaked in champagne before the 14 hour journey to Toronto had even started. A quick word of apology was muttered and I was handed a towel to clean up and was directed to the washroom where some more towels were handed out while my seat was being cleaned. I returned back to my seat to find that champagne was still pouring out of the creases and cracks of my seat. I asked for one more towel and never got it. Later during the flight I asked for a headphone for my child and the response I got was "One was placed on every seat". That's it. I had to get one myself from another unoccupied seat. Every time the same lady came to clear my table / seat of any clutter or finished meal, I was motioned to place them on her tray. It was like she couldn't be bothered to reach out and pick them up. So I spent the flight collecting things around my seat to place it on her tray every time she came. The whole experience was really shocking especially after the fortune you had coughed up for the experience. Emirates boasts of taking extra effort to take care of children, my 3 year old's presence was not once acknowledged, the only gesture was a child's goodie bag being handed out. We also experienced similarly disappointing service at the Emirates check-in counter at Toronto airport on our way back to Dubai. No smile, no word. I asked if the flight was full to which I got the reply "Wait I am trying to read something here". Never ended up getting an answer. The service on the flight (Economy class this time) was however excellent. I commended them on their efforts. Makes me wonder though why the such a difference in service between the two classes? If at all one should experience better service for business class yea? I have encountered similar experiences in previous flights with them as well - generally rude and snobbish flight attendants in business class while the opposite is true for economy class.
AircraftA380
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteDubai to Toronto
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"a shocking experience"

(Australia)

Verified Review | Melbourne to Cape Town via Dubai. My wife and I were unable to select a seat on our flight from MEL-DXB-CPT until about 48 hour before the flight unless we pay $30 for each sector. We decided against and selected seats 48 hours before the flight. The real problem arose on our return journey from HDS-JNB-DXB-MEL. The HDS-JNB flight was with South African Airline and yet I was unable to checkin the Emirate flight from JNB-DXB-MEL. Emirates website directed us to check in via South African Airlines although the bookings confirmation numbers are different. I did online check in with South African Airline website but they insisted that I can only checkin the Emirate flights with Emirates website. Anyway we arrived in Johannesburg JNB and went to the Emirates check in desk. I explain to the check in person that we require an aisle and the next seat so that we do not have to disturb the next passenger for toilet break. After all explanation she gave us a window and middle seat. She disregarded our request. To top it up she directed our bags to MEL but will not and could give us the boarding pass from DXB to MEL. She stated that there is a regulation and restriction to do so. Surprisingly two other Australians who were checking in in the next counter were giving boarding passes with seat allocation all the way to Melbourne. When we landed in Dubai I went to Emirates service and requested boarding passes and the appropriate seats. To our surprise we were given two seats (under the same booking number). Mine was in row 66 and my wife in row 88. We were totally separated. We were told that the flight was over booked. No amount request and pleading was considered. We were told to go the the boarding gate and ask for different seats but there is no guarantee that we will be together. The Emirates staff were rude and acted like robots. Finally at the boarding gate we were given a window and middle seats. We had to constantly disturb the person sitting in aisle seat for toilet visits. The whole experience with Emirates ground staff was a shocking experience.
AircraftA380
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMelbourne to Cape Town via Dubai
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"so genuinely nice"

(Australia)

Verified Review | Melbourne to Auckland. What an amazing experience, words cannot describe how great the service was onboard. From Check In, passport control and customs, everything was fast and efficient. Before departure, I decided to the visit the Qantas First Class Lounge instead of the Emirates Lounge. The plane was delayed up to an hour because of a late arrival of the aircraft from Dubai alongside with the most disorganised boarding process, other than those mishaps everything else was fantastic. Once on board I was greeted by a very lovely and attentive Flight attendant, who walked me to my First Class Suite 2A. Drinks, Arabic coffee and dates were offered right after. As I was the only First Class passenger, the attention I received was beyond what was needed which I deeply appreciated. Breakfast was served right after takeoff, everything tasted delicious and there was endless snacks and drinks on offer even when you don't even ask for it. The onboard service was just on another level, but my greatest appreciation goes to the FA who attended to me, they were just so genuinely nice. Lastly, the IFE is fantastic and always updated with new content. I simply cannot wait for my next flight with Emirates.
AircraftA380-800
Type Of TravellerSolo Leisure
Cabin FlownFirst Class
RouteMelbourne to Auckland
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"seat, food and service outstanding"

(United Kingdom)

Verified Review | Newcastle to Melbourne via Dubai. Decided to pay up for business given our long flights from the UK to Melbourne. I used to fly business in BA for work but last time was over 5 years ago and this service from Emirates was in a different league. The package included car pick ups and overnight at the Dubai hotel was all excellent. The service and room aboard the A380 was the highlight with the entire top floor complete with bar/lounge and I managed to sleep and arrived and returned almost without jet lag. The seat comfort, food and service was outstanding, all flights on time and very impressive all round. In addition the Lounges were all good and we were able to shower and freshen up in Dubai - the Melbourne lounge was particularly impressive. Minor criticisms, I didn't find the film selection great and the 777 seats were not quite as good. All in all, despite the costs excellent value and service.
AircraftBoeing 777 / A380
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteNewcastle to Melbourne via Dubai
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"all flights were comfortable"

(United Kingdom)

Verified Review | Flew to Mumbai and back via Dubai on Emirates and all flights were comfortable. There was a delay on the last leg back to Heathrow due to a technical issue and whilst the communication could have been better we were given a food voucher which was very much appreciated. The issue was rectified reasonably quickly and the captain made up time en route so we arrived late but not excessively so. Cabin crew were efficient although varied depending on the sector flown. Generally they were cheerful and friendly. Food was fine and the IFE has a huge amount of choice. Despite the delay on the last leg it was still a pleasure flying with Emirates.
AircraftA380-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteMumbai to London via Dubai
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes