Emirates

✅ Trip Verified | First time i have lost my baggage after arrival and the help was next to nothing. 1 out of my 2 baggage was missing after we have arrived in Singapore airport. After waiting at the belt and asking a member of staff at the airport then we have found out that this baggage tag was no scanned at my transfer in Dubai. therefore the baggage was somewhere in Dubai not knowing if it has been identified or lost yet. The airport team gave me a Reference and told me that they will keep me updated. i asked for a number to call to the airport office and they provided a number on the form. Next day called the number it was a switch board and after multiple attempts and speaking to the agent you cannot transfer to the airport counter and they do not know anything They tell you that someone will be in touch but that is not true. The customer service helpline on Emirates website is useless as you cannot get through or speak to a real person for help. I had no idea the next couple of days where my luggage was or if it is lost? No communication what so ever throughout, multiple emails/ calls/ feedback to emirates but no response. The customer affair team takes 9 months to even reply. i have another outstanding experience in April 2023 from Tokyo to Manchester where of on my luggage was smashed and they have not offered any compensation but asked me to to go a repair centre for a quote after 8 months of the incident. Took them 8 months to acknowledge my claim and probably made 20 phone calls to change after multiple email. They have the worse customer service if you was to encounter a problem or issue.

✅ Trip Verified | My Emirates experience was horrific, starting at Delhi airport where ground staff threatened to deny boarding unless I forced my laptop into my carry-on. Boarding pass retrieval led to another confrontation at the gate. Emirates staff at the gate confiscated my boarding passes, threatened baggage offloading, and harassed me for carrying my laptop bag separately. Only after pledging to stow my laptop bag under my seat was I allowed to board just before departure. Upon reaching LA, I discovered a missing bag. It took days for Emirates to locate it. Emirates staff, without notice or gate codes, knocked at midnight, delivering my damaged bag. How they accessed it remains a mystery. The bag was torn, belongings damaged, and some items were missing. Despite three complaints, Emirates provided no response. Despite reaching out multiple times, Emirates offered no explanations, leaving me frustrated and dissatisfied with their customer service.

✅ Trip Verified | This was my first trip on Emirates. I paid $1,400 for my economy ticket. I also paid to select my seats. I specifically chose an aisle seat because I have neuropathy and needed to ensure I could stand up regularly to avoid blood clots & not disturb others. Immediately, I noticed the man sitting next to me, sharing an armrest with me, that he dominated, was sniffing and digging hard up his nose every couple of minutes nonstop. He would then touch everything around us, including the armrest. Each time he dug up his nose, he would grab the armrest that we shared in common. He also put his hand on my side and touched the screen, picked up something that fell and handed it to me. He was openly digging up his nose and touching everything while sniffing, indicating sickness. I was wearing a mask. He was not. I was entirely grossed out and very concerned for my health and safety. It was not a one time act, but a continuing behavior, every few minutes. I told attendants to observe his conduct too. The flight was over 12 hours long and I could not stomach this nasty behavior the long flight and risk my fragile health and safety sitting next to this man, imagine trying to eat next to him. I spoke to the flight attendants a minimum of three different times. Their eventual solution was to move me from my seat up front to the very back of the airplane, far from my colleagues. I was traveling with three companions, two sitting in front of me and one in first class. Our paid seats were the first seats behind economy preferred class. There were dozens of available seats in that section that were close to my companions and only a few feet away from the section I was sitting in that I paid for. Rather than make my health a priority and move me to a safer section, they attempted to move me to the very back of the plane. They said they couldn't say anything to the man. I didn't want to leave my companions. It was so frequent that I took evidence the entire flight to prove it. The only time he used a napkin was when they served food, and he used the one from his tray to clean his nose. That is the napkin he dropped on me, reaching over me to the stewardess. It was their jobs to help keep me safe. I was content in the seat I purchased near the front, on the aisle. I wasn't seeking to be upgraded. But if those were the only seats available, in close proximity to the seat I purchased, and still near my companions; rather than make me sit over 12 hours stressed out trying to avoid bodily fluids; put at a health & safety risk sitting next to a man openly wiping his bodily fluids on my seat, the armrest & me, they should have moved me to those seats, not the back of the plane.

✅ Trip Verified | Check in desk at Montreal airport going to Philippines: We were traveling as a family with my senior mom, my wife and my infant that was 11months old. We did our check in online and made sure we chose a bulkhead seat to be able to use the basinet. To our surprise when we got to the plane they have changed our seats without letting us know. Very inconvenient and stressful since we where counting on those seats. The explanation they gave to us was that when there is a change of the type of plane they can not guarantee the seats we chose. I believe thats not a good reason to give and is a sorry excuse. If there is a change of any sort they have the responsibility to let us know I would have been glad to pay for a better seat. Morever, our return flight was even worst. At the checkein gate right before boarding,from Dubai to Montreal, they told us that we needed to check-in our carryon bags since there was no space on the overhead storage due to full capacity. We told them that we can not do so since we have an infant with us and that the carry on and baby diaper bags where a must, plus her toys,formula and food etc. They still refuse and told us we needed to check in our carry on. We were within what we were allowed to bring to the plane and still we needed to check in our things. I find this ridiculous. They do not meet the product that they are offering or selling and they have no sence of transparency at this point and a sense of understanding the situation we were in. The staff also was rude and just ignored my concerns. Not a family friendly airline thats for sure. Food and entertainment: horrible and tastless and the 2 planes going back from philippines to Dubai and transit then to Montreal my entertainement screen were broken. Staff in the plane I can clearly see that they do their best but are sometime not found when you need them, especially in a long haul flight when everyone is sleeping. The gally where you can get drinks and snack where over flow with garbage everywhere

✅ Trip Verified | I have just completed a trip Johannesburg to Dallas via Dubai, returning from LAX, and cannot fault them in any way. All flights were on time, staffed by efficient, courteous staff and seats were extremely comfortable. In addition, the other services afforded by Emirates for Business Class passengers - a) the chauffeur service, which I used twice, and b) the promise of a hotel room if your layover is longer than 6 hours - mine was 9 hours - worked extremely efficiently, and I was housed at a top class hotel.

✅ Trip Verified | I booked this airline because of the paid wifi option. It worked on the first leg of my trip (Manila to Dubai) but it didnt work at all on the 2nd leg (Dubai to Washington Dulles - 14 hours). This route to the US is longer than the Pacific route but I booked it precisely because it offered paid internet. Unluckily, the internet did not work on the longest leg. I filed a complaint to Emirates and they said that it is really not their problem and I should file a complaint to their internet service provider.

✅ Trip Verified |  The seat pockets were ripped and I was unable to store anything. When I used the tray my drink slid off bec the tray was unstable. I mentioned it to the staff but they acted like they didn't know what I was talking about. I used to regards Emirates as tops but very dissatisfied. Every aircraft was quite poor except the CPT/DXB and that was because I slept for the entire flight.

Not Verified |   My wife and I along with 2 friends took the Emirates flight from Newark, NJ to Athens in September 2023. We had never flown on Emirates but decided to give them a try over American or Delta. The numerous tv commercials with actress Penelope Cruz has subliminally triggered something that inspired me to convince my wife and friends that we should give them a try. At the time of our "economy" booking we decided to pay an additional $410 per couple for seat upgrades. We had opted to pay more for the 2 seats together rather than the sitting in a row of three or fours seat in the center of the plane. As soon as we boarded the plane and took our seats I knew the outbound flight was going to be torture. The 2 seats that we paid $205 extra for were so small with walled sides and hand rests that didn't move would have been great if we were all contortionists but unfortunately we were not. We made it to Athens 10 hours later and after a couple of good nights sleep we put this horrible memory behind us so as not to ruin our 2 week long awaited vacation. About a week into the trip we did some research on the web and decided to downgrade our return seats from the same mini seats that we flew out on and instead opted for the standard seats that were in the middle section of the plane that included 4 seats. This was a great move as our return flight was much more comfortable. When I contacted Emirates upon our arrival and asked to get back the $205 paid for the return downgraded seats, their reply was that they do not issue refunds for seat downgrades. That said, the 4 of us will never travel on Emirates again. As a postscript I want to mention that none of the 4 our us, all retired and in our late 60's are heavy or have large behinds, to the contrary, we are all smaller individuals who have never had any comparable torturous seats while flying anywhere in the world. Unless you are Penolope Cruz and get complimentary "first class" seating or opt to pay the additional thousands of dollars, stay away from Emirates.

✅ Trip Verified |   I went through hell when checking in. I had an extra luggage and the staff made me spend 2 hours re arranging and arranging the bags, the finally told me to trash one bag and to my surprise they still charged me $300 for extra kgs. The staff were also not polite and kept taking me in circles. Never will fly Emirates again

✅ Trip Verified | Lately it's not enjoyable travelling economy with Emirates. The boarding areas are too small with standing too only for many, the toilets on the flights are dirty, the food is average and the seats are cramped. Earphones don't work, choice of movies has become limited. On top of that, the last two flights, they have changed the legroom seats I paid Extra for for standard seats. On complaining, I was told to ask for a refund on my return. No compensation, no upgrade (payable or not). Basically they don't care. Having bought direct and paid £4000 on the tickets 2, it's not really good enough. It's not what it used to be. Economy is now cattle class.