✅ Trip Verified
| Newark to Athens on Boeing 777-300 in Business Class. Emirates is a better airline than any US carrier but it aspires, it says, to be the best airline in the world. It is far from that.My flight was delayed due to some issue of getting our aircraft to the gate. The information about this delay was non-existent at check-in. I found out about the delay only after the agent in the SAS Lounge (who doesn't work for Emirates) told me about it. Eventually, we were told the flight was boarding. We left to discover nothing of the sort. The gate area was chaos. The flight was not boarding, not even close. The employees, about 6 in number, were glued to their smart phones texting and surfing. I would fire every last one of them. They made infrequent and irregular announcements, with incorrect information. The boarding time kept getting moved. The employees sat on their phones. Finally, we started to board. Well, not the Premium passengers. First, the people traveling needing extra assistance and with children. Eventually, Business class boarded, but only after an Emirates person line jumped with a group of passengers in front of us. Once on board, I encountered a seat with a non-functional small video screen that is used to control the seat! Fortunately, the seat next to me was empty. The seat is not the standard these days. Angled lie flat is so 1980. Middle seats in Business Class? Are you kidding, Emirates? Whoever made this decision should be fired. The wine list contained one champagne (good selection) and two whites (one a dismal CA Chardonnay, the other a nice Sancerre) and two reds (one a pedestrian Oregon Pinot and one a 2007 Bordeaux that was quite nice). This selection pales in comparison to Qatar. Food quality was very good, although the crew wanted to rush me through the meal. I didn't let them. Eventually, they adjusted. Crew service was spotty. At times personal and nice, and at times missing or impersonal. The inflight entertainment is extensive but the system is CLUNKY to use and the endless ads before any movie is irritating beyond belief. It is also very hard to scroll quickly through the movie options. They are also poorly organized into categories, in my opinion. For the money, Qatar is a far better airline with a truly premium treatment for people in premium classes. Better seats, friendlier crews, better wine, and an overall better experience is available on Qatar. Emirates has a lot of work to do.