Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1566 reviews
6/10
4 star Skytrax Rating
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1/10

"Any other airline is much better"

(Singapore)

Trip Verified | Larnaca to Singapore via Dubai. Our flight from Cyprus got delayed more than an hour so we missed our connecting flight from Dubai to Singapore. As all other airlines do we thought that a group of flight attendants wold escort us to the new gate to catch the next flight, we also informed the flight attendants in our flight from Cyprus to Dubai to do so and they ensured us that this was going to be done and nothing to worry about. We needed to reach Singapore the following morning as we had a very important meeting arranged at the airport. However coming out the aisle none called our names and none would answer our questions on how to reach the next gate. They would only tell us that we missed the next flight as well and that there is no chance of us arriving on time to the gate to get the next one. After a lot of drama with the useless connection manager we lost a lot of valuable time with result of missing the next flight as well. It was simply horrible. Never experienced worse service in my life, not even with a budget airline. After arranging to stay in Dubai in order to have our meeting online we realized that we got an email from the airline that they rescheduled our seats for the following flight, and we could have made it on time if we saw the email earlier and not listed to the negative outcome from the unhelpful ''manager''. This is the second time this happened to my husband with this airline and we want to tell the travelers out there not to waste their valuable time and money well earned to throw it to them. Any other airline is much better!
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLarnaca to Singapore via Dubai
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"seats were comfortable"

(United Arab Emirates)

Not Verified | Dubai to Rome. The flight was rather comfortable and the seats were comfortable. The in-flight entertainment system is really advanced and good. There is a large selection of many things but they are missing a few. The food was good but not the best I've had on an airline. The staff and cabin crew were welcoming and helpful. However, the Wi-Fi didn't work for me.
AircraftBoeing 777-300 ER
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteDubai to Rome
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"bad customer representative"

(Kuwait)

Trip Verified | Kuwait to Houston via Dubai. Very bad customer representative at Houston airport, very rude while dealing with passengers. I asked her about the location of the lounge and twice with full ignorance from her side. Then she pointed to the location and started talking to her self that I should see how busy she are (she was not, boarding not started yet).
AircraftA380
Type Of TravellerBusiness
Cabin FlownFirst Class
RouteKuwait to Houston via Dubai
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"very disappointed"

(United States)

Not Verified | Dubai to Boston. Very disappointed. Seat narrow, doesn't like flat, not very comfortable, although supplied mattress helps a lot. Inflight entertainment system was unreliable and difficult to operate, despite multiple screens. Food was terrible and surprisingly scarce. Was hungry getting off a 12 hour flight, which is a rare experience in business on most airlines. Cabin service was lackluster at best - this was the biggest surprise. I had a hard time getting a drink then was offered bourbon when I had ordered scotch. I didn't drink it and after many hours they took it away. Much later in flight, male flight attendant argued with me that the drink had been scotch not bourbon. (I'm pretty positive I can tell the difference) If there was a 'snack' offered late in the flight (that was on the menu) I did not see or hear about it. Overall I will not choose Emirates again unless there are compelling circumstances.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteDubai to Boston
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"angry and disappointed"

(Australia)

Trip Verified | Melbourne to Venice via Dubai. I have been flying Emirates for many years and always praised and recommend it. Not this time. And I am very angry and disappointed. I was wheelchair bound and when I arrived at the check in at Melbourne all seemed fine... until I have been taken 3 hours before my flight to the gate, gate 11 empty, alone and abandoned there. No water no one to ask for help no chance to go to a toilet as I needed assistance. When finally an attendant arrived to open the gate, I asked her if I could have a glass of water and needed a toilet she said there was none around and I had to go to another area. I was boarded and kindly a flight attendant on the plane helped me to the toilet and gave me a glass of water. She felt terrible for what I experienced but could not do much about it. She tried to make a sort of a stool with a bag to make me stretch my leg. When arrived in Dubai they told me I had to go to the service desk and tell them what happened. The guy in Dubai who took me on my wheelchair, instead, left me for a while “parked” while he was happily chatting with other friends until I waved to get his attention and asked again to be taken to the service desk. Finally at service desk I explained the situation and what I had endured in Melbourne. They said they would take me to the lounge to wait. The guy brought me to another plane where I was left, and almost missed my flight to Venice! When I received an alert from Emirates to go straight to the gate I tried to get attention again!!)! Arrived at the gate they changed my seat. Previously I had a seat with empty ones right and left to allow me to raise my leg and stretch it on other and I thought the change was similar. Instead they moved me to seats whose armrest was fixed and could not be lifted making it impossible for my leg to rest flat on the other seats.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMelbourne to Venice via Dubai
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"gone so downhill lately"

(Australia)

Trip Verified | Venice to Melbourne via Dubai. I am now on my way back to Australia and yet again experiencing the worst customer service ever from Emirates. Just before my departure I had received an offer to upgrade from economy to business for part of my return trip from Dubai to Melbourne for AU$ 1157 . As my leg had not yet healed ( did my way into Europe on a wheelchair) and although feeling much better, I thought I could do this effort and upgrade so that I could be more comfortable. Before my departure I tried several times to do the online upgrade but unsuccessfully, as every time i filled everything and clicked “upgrade” a message came out that “the system was down”! (Note that my card was more than capable of covering the cost hence it was not a payment issue ) Tried again before I had to catch my first flight but then I had to board and had to let go. Arrived in Dubai I went to the service desk where there was only single person available to do the ticketing service and was stuck serving a person for over 20 minutes! I had another person before me and I knew I would never had time to wait so I went to another side of the service desk to ask for assistance. The lady said no one else could assist and also that she knew for sure I could not upgrade with that offer anymore as I had already started the first leg. When I explained that I did try many times to do the upgrade online before my flight but the Emirates website did not work and a message came out that the system was down (so it was not my fault) they just said they could not do anything and if I wanted to upgrade the price would not have been the same! On the plane I asked again. They had quite a few empty seats in business but they asked almost 4 times as much as the offer I had in my email (asked around 3.500 US dollars for one leg upgrade on the plane! While my offer was 1157 Australian dollars for the same which equals to us$ 864) I am so angry and disappointed but, if you want to see this from a marketing point of view Emirates has lost both in image and in money. In fact those seats have remained empty and Emirates has now another very upset and angry customer who has been loyal for years. Emirates has gone so downhill lately which is unbelievable.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteVenice to Melbourne via Dubai
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"friendly cabin crew"

(Australia)

Trip Verified | Cape Town to Melbourne via Dubai. Check-in and boarding in Cape Town were smooth. The flight to Dubai on a B777 was pleasant, with a comfortable seat which had adequate storage, and excellent food. The service was efficient but rather formal. The IFE on this flight was quite clunky. At Dubai we were bussed to the terminal, but as there was a dedicated Business Class bus this process was quite painless. Both the terminal itself and the Emirates lounge were very busy just after midnight. The second flight on an A380 was a big step up in luxury, with a more spacious seat, much more storage, more friendly cabin crew and very smooth IFE. Something went wrong with my vegetarian meal order, but it was cheerfully fixed. All in all a good experience.
AircraftBoeing 777 / A380
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteCape Town to Melbourne via Dubai
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"upgrade me from Business"

(Belgium)

Not Verified | Brussels to Tokyo via Dubai. Plenty of flights with Emirates the last few weeks with several round trips to Sydney, Brisbane and Tokyo. Being a Platinum member, Emirates upgrade me from Business to First every 4-5 flights. I rate Business class on the A380 above Business on the 77W, but also better than First. The seat in First remains awkward. To me, Emirates are outstanding for route network, lounges services and catering, website booking/managing, chauffeur pickup, seat comfort, onboard wifi, crews, and of course their unique ICE inflight entertainment. Where Emirates do not get their act together however, is for inflight catering, which remains surprisingly awful also in First. I always eat at the airport before my flight. Not sure why this is so difficult as Qatar, Cathay and Singapore Airlines do succeed in providing their premium passengers with great food.
AircraftA380
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteBrussels to Tokyo via Dubai
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"Emirates has gone down"

(India)

Trip Verified | San Francisco to Mumbai via Dubai. I have flown Emirates to USA last year and to Toronto this year and was really happy,but this time on my way back from San Francisco, the crew were very lethargic. Drinks we're served only once in a 16hr flight can you imagine? Worse from Dubai to Mumbai my 4th trip same airline on that route. This time they started service after 45 min of seat belt sign going off, slow and gloomy faces and No drinks. They said they have no time, they offered only wine. I'm thinking twice of flying Emirates again. And the food on SFO Dubai was very bad hard and uncooked. Emirates has gone down.
AircraftA380
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSan Francisco to Mumbai via Dubai
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"bag is heavier than allowed"

(United States)

Trip Verified | Washington to Delhi through Dubai. Everything looked fine until I reached Dubai Airport before gate. My luggage was weighed by Emirates staff (One cabin bag and a laptop bag) and I was passed through. At next stage a female staff informed that I couldn't carry my cabin luggage as there is not much space inside the flight and I will need to Check-it in. I requested to carry it inside and explained it had original property documents which were very important and I couldn't check it in (I even opened my bag and showed her that there were only the documents). While I was talking to her the Supervisor came to me, grabbed my luggage in very rude manner and took luggage back to weighing place and told I am not allowed to take a laptop bag. I explained that it is mentioned on my tickets that one carry-on item such as laptop is allowed. He said your other bag is heavier than allowed limit and I will need to pay the money for that. I told it was already passed from Washington Airport as well as here (Dubai) also. It looked like that other staff there was also not comfortable with his behavior. Finally I requested him to let me go and I will pay the additional charge. After a lot of request and paying the amount he allowed me and told the staff to check in my luggage and didn't allow in the flight.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteWashington to Delhi via Dubai
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no