Emirates

Flew Auckland to Sydney with Emirates. The only way to fly Business Class across the Tasman if you are a One World Customer. A fully flat bed and all seats with aisle access, the alternatives are just nowhere near this. I could not fault any aspect of this service from check in to priority baggage collection.

Brussels to Sydney via Dubai with Emirates. Have been flying return journeys to Australia for several years now, and must say Emirates business class product on this route is very consistent and offers best value for money. Booking, check-in, lounges, seat comfort, drinks, IFE, on-board WiFi, chauffeur service to / from the airport are all top-notch. Only item were Emirates have ample room for improvement is on-board catering, where Qatar Airways or Singapore Airlines are much better, but I do not fly to eat well, would always prefer a better seat and IFE above better food on ultra-long haul.

✅ Verified Review | Milan to New York JFK with Emirates. One of the best flights ever. Great economy product. Emirates A380s compared to European airlines A380 aircrafts are a totally different experience: cabin nice and bright, seating comfortable with nice seat pitch and amazing inflight entertainment. My Asian vegetarian meal was excellent. A staff member from another part of the cabin served my meal. She spoke Slovenian and this was such a nice gesture. The whole cabin crew nice and professional. I hope that they will add more transatlantic routs from Europe. They are above the European standards, not to even speak about substandard transatlantic economy product of US airlines.

Gatwick to Durban via Dubai. My first time on Emirates, the A380 is a great plane to travel being spacious and quiet - I felt less fatigued than normal I think its spaciousness may be a factor - plenty of toilets and comfortable seats. The Boeing 777 300 is a good plane and looked quite new although the seats didnt seem quite as wide as on the A380. The service was good and I thought the food and drink service above average. The cabin crew were efficient. We arrived on time, the travel experience was very good.

✅ Verified Review | I flew with Emirates from Brisbane to London return via Dubai. The staff were sour, acting like my asking for a glass of water were a hassle, and the food was disgusting. But the flight over was nothing compared to the return journey. After not being notified that my flight was delayed due to a plane crash at Dubai airport (ever heard of email, Emirates?), I arrived at the airport to start my journey home and finally found someone to guide me to a customer service desk, where I was told of the delay and given a hotel and bus voucher. The customer service agent also told me that the next leg of my flight would be organised when I was in the air - someone would meet me at the gate (I scoffed at that one). Trying to get on the bus was like surviving a round of the hunger games, after an hour I gave up and caught a cab. After spending 14 hours in the hotel I thought I would be winging my way home. After finally arriving in Dubai, there was no one there to meet me at the gate so I proceeded to the transfer desk, where I was told by someone who had just been served that the queue wait time was 7 hours. So after waiting for 3 hours I found staff who told me that if my online booking had been updated with my next flight, then I shouldn't bother waiting in the queue as they weren't giving out hotel or meal vouchers. I checked online and found that I had indeed been put on a flight - scheduled to leave in 24 hours time. I settled in to spend 28 hours total in Dubai airport with the other people laying on pieces of cardboard and crates. On my return to Australia, Emirates refused any compensation for breaching their contract by not providing any accommodation or meal vouchers and now "considered the matter closed", refusing to respond to any further emails. So if you're looking to fly Emirates - beware! They may show you great service (which is a bit hit and miss anyway), but when things go wrong, they are unorganised and have no care for the people they serve or the inconvenience they cause.

✅ Verified Review | Auckland to Amman return via Dubai. As a manager of a national football team travelling with a group of 29 and excess team luggage, it is important to check everyone through and verify the number of items and be able to cater to the oversize luggage such as physio tables and medical supplies. The ground staff on the Emirates counter at Auckland Airport when we were starting our journey were superb. They were very efficient, helpful and able to provide exit row seating for our three passengers who were 6 foot and over. They went above and beyond in their customer service, which made the start of our very long journey a pleasant one. The lady that we dealt with and it would be an absolute delight to be served by her again.

✅ Verified Review | Flew Emirates from Johannesburg to Dubai. Once boarded and seated we were offered a selection of drinks before takeoff. The flight attendant was all smiles. We were in 9JK the seats were comfortable and of course lots of leg room. The windows are amazing at the press of a button the shades would come down. It was a full flight and the attendants did an excellent job and you could see they enjoyed their work. It was a dinner service and the food was delicious, we were offered wine to compliment our food choice. The beds were comfortable to sleep in and I got a good 5 hrs sleep. I was woken and served a continental breakfast. Nice clean aircraft, great service and food.

✅ Verified Review | Bangkok to Hong Kong. Smooth check in, open 3 hours before; Emirates owns its lounge in Bangkok which enhances Emirates experience, is not the most beautiful lounge but the catering is remarkably good and diverse. Boarding to the plane through separated bridges, ambiance of the cabin is nice, resembling the first suites, seats are not super big but the atmosphere, gadgets and decoration put Emirates on the top. Lot of business class seats, midday route, lunch offered, this time was ok most of the time is great. Entertaitment system is rich in variety, films, music, etc, wi fi. Lounge always operating with drinks and snacks served. Cabin crew ok this time, most of the time really friendly, may be because we're too busy. I like Emirates, they deliver what they promote.

Having travelled Emirates first class in the past and loving the experience I really looked forward to my business class flight with them from Singapore to Melbourne. The seat/bed is spacious, stylish and comfortable. The selection of beverages and food average and the service on this flight, appalling. The staff made flying business feel like the new economy. They do not make eye contact, answer the call bell, return with requests (even if you ask four times at twenty minute intervals) or serve you breakfast if you ask not to be woken for it (regardless of your slumber status). They do: congregate in the guest onboard bar/lounge talking loudly in a manner that could lead you to believe they were having their own cocktail party.

Durban to Brussels via Dubai was the first time I travelled with Emirates. My first impression was that the cabin is really spacious, the seat felt comfortable. I noticed that you have a bit more space for your legs than with some airlines, which made the flight a lot more comfortable. I was amazed by their IFE - so many movies, games, etc. I didn't use the WiFi. The flight attendants were really friendly and I enjoyed the fact that they have a crew on board that can speak so many languages. The food was also very good. One thing I thought was a bit annoying that you only have that big assortment of movies on the longest flights, so I could watch many more movies from Durban to Dubai than from Dubai to Brussels. But overall I had a very pleasant flight with Emirates.