Emirates

Durban to Brussels via Dubai was the first time I travelled with Emirates. My first impression was that the cabin is really spacious, the seat felt comfortable. I noticed that you have a bit more space for your legs than with some airlines, which made the flight a lot more comfortable. I was amazed by their IFE - so many movies, games, etc. I didn't use the WiFi. The flight attendants were really friendly and I enjoyed the fact that they have a crew on board that can speak so many languages. The food was also very good. One thing I thought was a bit annoying that you only have that big assortment of movies on the longest flights, so I could watch many more movies from Durban to Dubai than from Dubai to Brussels. But overall I had a very pleasant flight with Emirates.

✅ Verified Review | Glasgow to Melbourne via Dubai with Emirates. On the GLA-DXB sector, the Boeing 777-300ER was just 11 months old, clean, tidy and with impressive IFE. We had chosen the back of the plane where the window seats are in twos and would recommend this for couples; it felt spacious and comfortable. The 3-4-3 layout of the rest of the economy cabin did look very cramped however. These seats at the back put you close to the toilets but did not find it to be an issue, however you are at the back of the queue for meals which meant I was lucky to get my choice (FA had to go and find me a chicken tandoori). The long Dubai to Melbourne sector had us in seats A and B of the 3-4-3 economy layout; this felt much more cramped and uncomfortable, and will avoid in future. The A380 was slightly older, with the older style of IFE which was not altogether functional; my partner's screen was buggy and only one headphone worked. There was not much staff could do about this except change her seat which would have meant splitting us up. The A380 had WiFi but it was so slow as to be practically unusable for anything more than sending WhatsApp messages. Food on both flights was excellent, both for me (normal diet) and my partner (vegetarian-lacto-ovo). The crew made a few soft drinks runs but could have been more frequent, particularly on the longer sector. There are complimentary beverages on Emirates but the crew seemed so busy you didn't feel welcome to order one outside the meal runs. The crew were mainly pleasant but could have been a bit more welcoming and enthusiastic, as I said above you didn't really feel overly welcome or waited upon (it's not their main job but it's nice to be looked after). Check-in staff at Glasgow were helpful, pleasant and efficient, but we were caught unawares by the strict (weighed at check-in) 7kg carry-on limit. Unfortunately our biggest issue was with some damage to my partner's case which meant that it could no longer be rolled and will need to be repaired/replaced. Emirates were initially helpful, sending me a form to fill out and asking for photos etc, but 3 weeks later we have heard nothing. In this respect Dubai-based customer service needs to improve.

✅ Verified Review | Dubai to New York JFK. This is our first time traveling in business class on an A380-800, when we first booked our tickets we specifically requested special assistance for my husband who is in the wheelchair and unable to stand. When we arrived at the check-in counter, we asked for confirmation that special assistant would be provided at the gate to help my husband board the aircraft using an isle chair. An hour before boarding we asked the agent on duty if they had all the necessary preparation that we had asked for. In all 3 instances we were assured that everything was under control. So we relax, believing that everything was under control. However when it came time to board we were forced to wait at the aircraft door until all passenger had been boarded because no preparation had been made to assist my husband into the aircraft. At this point the flight crew apologized to us for the confusion and inconvenience. After another 20 mins waiting we accessed the business class section on the upper deck using hilift truck (typically use for catering) from which we boarded the aircraft and were moved to our seat location. Unfortunately there were no moveable armrest on any of the business class seats that would enable a wheelchair bound passenger to transfer from the isle chair to the seat without risking injury. Fortunately my husband is strong enough to transfer over the arm rest without falling down or injuring himself (perhaps they are no fully accessible first or business class seats on Emirates), everything else from that point on until we disembarked was excellent! The aircrew were truly professional and made every effort to accommodate us. Hopefully our next trip with Emirates would be better experience. The weak link as always is the ground staff. Reservation, check-in, ground crew.

Having flown with Cathay, Qatar and Etihad on a number of times in Business and economy, Emirates have lost their edge. Being gold I was booking my parents on a flight from Dublin to Dubai. These new charges for seat request are now tacky. British Airways started this process of revenue some time ago but it lost the respect of clients. This as a concept works for a couple or single passenger but if your a elderly or a family this is a disaster. I just had to pay 120 euro for a normal seat in 44A/C, no extra leg room etc just to ensure my parents over 73 had a seat together. Emirates, greed over service. It is clear that this massive growth combined with greed will lose valuable custom.

Good flight from Bangkok to Dubai with Emirates, but excellent flight from Dubai to Birmingham. Lounge at Dubai quiet and great breakfast offerings. Crew on DXB to BHX excellent with very attentive service and food and wine of top quality. Inflight entertainment very good.

✅ Verified Review | London Gatwick to Bangalore via Dubai. Having knee surgery 8 weeks ago we requested wheel chair assistance at ramp at Gatwick. This never arrived. We requested to speak to local management. We were told a manager would meet us in the lounge. This never happened. During flight we were given difference choice of food even though we had requested Jain vegetarian meal. When we had complained previously to Emirates customer service, they even suggested we should bring our own food if we were not happy with food provided

✅ Verified Review | Paris to Sydney via Dubai. Flew business class and this airline is perfection. I found the staff friendly, helpful and they understand good customer service, and make you feel welcome and comfortable. Staff ratio to customer is very high. Entertainment selection very good. Food and beverages all of a very high standard and plentiful and they have so many dining options to suit your body clock. The bathrooms very clean and kept clean considering the amount of use they receive. I found their online communications very good and bag drop for online check in effortless - will find it hard to choose another airline after this outstanding experience. On the A380 in Business try to get a seat before row 18, as the bar is located at back and can be noisy if you want to sleep.

✅ Verified Review | Dubai to Perth. A new plane, nicely decorated and kitted out. The seats had a decent width and pitch and the IFE and onboard connectivity are always good. Unfortunately, the cushion and blanket are small, tatty and hardly comforting or warm. There was no drinks service until after the main meal was served. The selection of beverages was lacking and the quality of drinks seemed cheap. It was, however, the meal service that really stood out as a real disappointment. On this route we were to 'enjoy' two hot meals. I have included photos as I don't think I could adequately describe how bad these meals were in words alone. The best part of the whole meal service was looking around the cabin and seeing the faces of fellow passengers do the big unveil on their hot meals. Priceless! Luckily Emirates do provide cheese and crackers and chocolate to partly make up for the rest of the meal. The crew service was professional and generally friendly, but I feel like the crew are trying so hard to get the service right that they fail to engage with passengers. They appear unnatural and don't let their personalities shine through. The flight boarded quickly, took off on time and landed into Perth only a few minutes behind schedule. The journey was comfortable and pleasant enough although let down by a haphazard soft product and poor food offering.

✅ Verified Review | Geneva to Taipei via Dubai. I don't recommend Emirates and I will avoid to fly with Emirates moving forward. The flight I took from Dubai to Taipei was delayed for more than 6 hours. I arrived Dubai around 1AM and departed at 10AM. During this period of long-waiting time, Emirates didn't make up anything for us. There was no meal voucher, no nothing. I won't rate its service as good as its reputation. It is pretty poor actually. Secondly, during my whole itinerary, I had to take shuttle for at least 4 times. It was either from flight to terminal, or from terminal to flight. It's definitely not a pleasant experience because my wife and I had to wait in a jammed, hot bus, and the transit time was long. I travel average 8-10 times a year and fly various airlines worldwide. I have never experienced anything similar before (with other airlines).

✅ Verified Review | On 15th September I travelled to Singapore from Colombo with my parents and 5 months old baby. This was the first time I travelled with my baby. I specifically chose Emirates as I believed they'll offer an exceptional service. But it was so disappointing. The worst cabin crew I have seen. No one even bothered to ask whether we need anything for the baby - when I asked a crew member I need to make formula for the baby she asked me to wait till the service over, that is for another half an hour. Can a baby wait like an adult. I wanted to wash her milk bottle and she asked me to go to the washroom. No helping hand at all. Luckily I had my parents with me to help. Even though they advertise they give a baby kit, no one came to us when the baby started crying. I must say if you plan to travel with an infant don't select this airline.