Emirates

✅ Verified Review | Lisbon to Bangkok return via Dubai. First Leg of the flight happy that was on time out of Lisbon, early on Dubai short connection so it was good, the flight crew was fantastic on that leg. Second leg from Dubai to Bangkok I must say that I am starting to hate the A380-800 - many people not sufficient capacity from the crew, imagine get a meal and only 45 minutes later something to drink. Second part of the journey Bangkok to Dubai with a flight coming from Hong Kong seats assigned could you imagine all dirty, made me sit on them until other place was free, it was really dirty, in the end after some complaint got me a place on the rear of the plane - at least the plane was half full so could stretch a little and sleep all the way. Final leg to Lisbon on my favorite Boeing 777 because it has a fantastic last three rows with 2 places and lots of space. I have travelled a lot by Emirates but somehow the difference to others is not that much right now, going to try Qatar Airways the next trip. Not happy, the service has gone down.

✅ Verified Review | I have been flying with Emirates for business and leisure for over 10 years and have only flown Economy class where I have found the service to be of excellent standards. Recently I was offered the option to upgrade to business class and I decided to pay the additional premium. The service I received during my flight was disappointing, and quite substandard. Dubai to Manchester the journey began really well. After 15 minutes into the flight my TV and all electrical equipment failed to work which meant I couldn't not watch TV, close the blinds or switch off the overhead light. I made the cabin staff aware of this and was advised that she would reset the TV and this would resolve the issue. One hour had passed and none of the faults had been fixed. On my way to the toilets, I raised the concern once again and was advised that the reset would be done again and that it should resolve the issue. I sat patiently waiting throughout the meal service without any form of entertainment. I then decided to lay back my seat and get some rest and was constantly annoyed by the overhead light which I could not turn off. 2 hours had passed and a second cabin staff came by asking me to leave my seat so she could reset the electrical switches which were located under my seat. This was done twice without any positive result. The service I received in business class became anything but relaxing. Almost 3.5 hours into the flight and half way through my journey I was offered the chance to move to another seat which I found unacceptable and a little too late in the day. I emailed the customer affairs department and they offered me 25,000 air miles which amount to nothing. I cannot even get an upgrade! Really disappointed with Emirates and the way they have dealt with this. I do not recommend flying Emirates Business class, really not worth the extra money you pay. If you have an issue on the flight don't count on dealing with their complaints team after as they wont offer you anything, try and get what you want while your on the flight.

✅ Verified Review | I had a disappointing flight in business class from Washington to Dubai, flight service was 1 out of 10. From beginning of flight, the attendants ignored me, they even haven't gave me complimentary welcome package before take off and just passed me like they don't see me - I complained to them and they said they have no more left! At Dubai airport after waiting 30 min for my luggage, i became to know that they left my luggage in Washington Dulles airport. So i send them email asking for refunds and after a month on 22/09/2016 they sent me an email says they will not refund but they will top-up my mile account with 20000 miles as a gesture of goodwill. My flight was on 18 August and now we are on 21st October that I haven't even received that 20000 miles that they said as gesture of goodwill.

✅ Verified Review | Bangkok to Hong Kong and very disappointing. I have been flying Qatar for many years and this is the first time to fly Emirates. The planes are badly designed with drab colors and no atmosphere. The food was bad and staff just okay. The whole experience was worse than Air Asia, but the price was very good - 20% less than Air Asia. So we will be using Emirates again but will take our own food.

✅ Verified Review | Flight from Dubai to Warsaw on 17th October in Economy class. Cabin crew service was bad and no smiles. I felt like I'm sorry that I ask for something. Meal on board was poor. Cleanliness could be better. The seats are rather uncomfortable in the economy class.

✅ Verified Review | Dubai to London Heathrow. Check in was quick and nowadays there seems to be a lot of issues regarding carrying Samsung 7 phones and staff are extremely strict and vigilant about this matter. The plane was parked in a different area and you had to climb the stairs to access the upper deck. The seats were the usual A380 ones which I really like. We took off promptly and landed ahead of time. A light meal was served after take off although almost everyone went to sleep. Breakfast was given before landing. staff were efficient and extremely pleasant. I asked for some tablets for headache and they quickly got some green tea along with chocolate bars along with it! Overall a very good flight.

✅ Verified Review | This is a convenient flight which leaves around 11 am and gets into Dubai at 8 am the next day. Check in was swift and boarding took place efficiently and on time. The flight departed around 45 minutes later than schedule. Seats of A380 on EK are always one of my favorite ones although this aircraft showed a lot of wear and tear. Service was very good and the crew attended all the passengers on this full flight very efficiently. Two main meals were served and there were smaller snacks that could be taken anytime. IFE remains as one of the best and inflight wifi is dirt cheap at 1$ for 500mb. We landed on time and bags were out in a jiffy.

✅ Verified Review | Washington to Dubai. I arrived early at Dulles airport and the counters opened only 3 hours before departure so I had to wait. Check in was swift and we could use premier lanes for security which can be of great help when its busy. The plane was very full in all 3 classes. Crew were extremely nice and the flight was a comfortable 12 hour journey. The seats are one of the best with lots of space and storage available. Emirates is the best airline for IFE and also for the fact that you can purchase on board wifi at only 1 USD for 500 mb!!

✅ Verified Review | I flew Bangalore to San Francisco in Buiness class. The Bangalore - Dubai segment was on a B777, and the business class was all right, the configuration is 2-3-2 and not all seats have direct aisle access, but this was only a short flight (4 hours). The flight from DXB to SFO on an A380 was fantastic with staggered seating in cabin, excellent cabin service and food. The bar on the A380 is a huge plus as it's a nice way to unwind and socialize with fellow travelers on a long flight. The chauffeur service provided by Emirates for business and first class customers is amazing. Also the best IFE that I have seen. There is free wifi on board upto 10MB however it is very patchy and I didn't have connectivity for the most part.

✅ Verified Review | Guangzhou to London via Dubai. The best thing about Emirates is their cabin crew who are excellent. The worst thing is their business class seats which are appalling on their older A380's. To get into the seat is very tight unless you are a fashion model, if you are anything but a model then the tray that pulls out for eating is just crazy - I would need to lose at least 3 stone to be able to use it. It will not go past my tummy and what pregnant women would do is just beyond me. On the later A380's they have changed this tray realising that their first effort was hopeless and very badly designed. However their is very little space in this business class seat and I was very disappointed. Travelling often on business to the Far East this has to be the worst seat I have ever sat in. The food is OK but not being able to put it in front of you is frustrating. The crew know all about this problem as they told me they often get complaints. Add all this to the extra long flight by travelling via Dubai and I will be going back to good old Far East airlines who fly direct.