Emirates

✅ Verified Review | Cape Town to Dubai. The timing of the meals on this 9-hour overnight flight was senseless. Firstly, it took them 3 hours to serve supper, by which time I'd lost interest and gone to sleep. Then, they woke me up 3.5 hours before landing for breakfast, which I also declined because of poor timing. So, there was only a two-hour window when the cabin didn't smell like a restaurant.

Flew Emirates from Manchester to Kuala Lumpur via Dubai. 2 hours delay at Manchester, but once in the air a very pleasant flight food was of a good quality and the entertainment system is superb. 2 hour delay at Dubai, sat on plane for an hour, to be taken off because flight crew had passed their hours, a further 2 hour delay, but to be honest they handled it well, we were fed and watered and I can think of worst airports to be stuck in. B777 not as comfortable as A380 because of 3x4x3 configuration. Return flights were on time and food excellent.

✅ Verified Review | Nice to Adelaide via Dubai. From Nice to Dubai we were in Economy class and had the best service from the Steward looking after us. Comparing to other airlines we had bit more leg room and the seats were comfy. From Dubai to Adelaide we were upgraded to business class. What a treat. It was amazing, and staff wonderful, extremely professional. My husband and I will give a 10 out of 10 from service to facilities.

✅ Verified Review | London to Johannesburg via Dubai. It was our first flight with Emirates and we had high expectations . Although our seats had been booked prior to arrival at the airport we were advised to change them by the check in clerk who said we would have four seats between two of us in one particular row. This was not so. Although we passed one man who was stretched out across several seats to himself, the two other seats in our new row were occupied by the largest lady on the aircraft plus her hand luggage. It happened to be my birthday on the day that we flew and I must say it spoiled my birthday somewhat. When we flew two days later from Dubai to Johannesburg, boarding staff asked how my birthday had gone, I replied that since she had brought it up it had been spoiled by the events during the previous flight. I was then told to request a particular row on this flight where we could have better seats as some way of recompense. When we boarded the plane once again, we were let down and the seats were not available. I tweeted and complained formally to Emirates about this. It actually took them 32 days to reply and that was after prompting and more tweeting. Many tweets and private messages on Twitter were actually ignored. When we eventually received a response it was disappointing and did not even refer to the fact that one passenger had four seats to himself. I have never come across such poor customer service to be frank. We certainly would never fly with Emirates again.

✅ Verified Review | Lisbon to Bangkok return via Dubai. First Leg of the flight happy that was on time out of Lisbon, early on Dubai short connection so it was good, the flight crew was fantastic on that leg. Second leg from Dubai to Bangkok I must say that I am starting to hate the A380-800 - many people not sufficient capacity from the crew, imagine get a meal and only 45 minutes later something to drink. Second part of the journey Bangkok to Dubai with a flight coming from Hong Kong seats assigned could you imagine all dirty, made me sit on them until other place was free, it was really dirty, in the end after some complaint got me a place on the rear of the plane - at least the plane was half full so could stretch a little and sleep all the way. Final leg to Lisbon on my favorite Boeing 777 because it has a fantastic last three rows with 2 places and lots of space. I have travelled a lot by Emirates but somehow the difference to others is not that much right now, going to try Qatar Airways the next trip. Not happy, the service has gone down.

✅ Verified Review | I have been flying with Emirates for business and leisure for over 10 years and have only flown Economy class where I have found the service to be of excellent standards. Recently I was offered the option to upgrade to business class and I decided to pay the additional premium. The service I received during my flight was disappointing, and quite substandard. Dubai to Manchester the journey began really well. After 15 minutes into the flight my TV and all electrical equipment failed to work which meant I couldn't not watch TV, close the blinds or switch off the overhead light. I made the cabin staff aware of this and was advised that she would reset the TV and this would resolve the issue. One hour had passed and none of the faults had been fixed. On my way to the toilets, I raised the concern once again and was advised that the reset would be done again and that it should resolve the issue. I sat patiently waiting throughout the meal service without any form of entertainment. I then decided to lay back my seat and get some rest and was constantly annoyed by the overhead light which I could not turn off. 2 hours had passed and a second cabin staff came by asking me to leave my seat so she could reset the electrical switches which were located under my seat. This was done twice without any positive result. The service I received in business class became anything but relaxing. Almost 3.5 hours into the flight and half way through my journey I was offered the chance to move to another seat which I found unacceptable and a little too late in the day. I emailed the customer affairs department and they offered me 25,000 air miles which amount to nothing. I cannot even get an upgrade! Really disappointed with Emirates and the way they have dealt with this. I do not recommend flying Emirates Business class, really not worth the extra money you pay. If you have an issue on the flight don't count on dealing with their complaints team after as they wont offer you anything, try and get what you want while your on the flight.

✅ Verified Review | I had a disappointing flight in business class from Washington to Dubai, flight service was 1 out of 10. From beginning of flight, the attendants ignored me, they even haven't gave me complimentary welcome package before take off and just passed me like they don't see me - I complained to them and they said they have no more left! At Dubai airport after waiting 30 min for my luggage, i became to know that they left my luggage in Washington Dulles airport. So i send them email asking for refunds and after a month on 22/09/2016 they sent me an email says they will not refund but they will top-up my mile account with 20000 miles as a gesture of goodwill. My flight was on 18 August and now we are on 21st October that I haven't even received that 20000 miles that they said as gesture of goodwill.

✅ Verified Review | Bangkok to Hong Kong and very disappointing. I have been flying Qatar for many years and this is the first time to fly Emirates. The planes are badly designed with drab colors and no atmosphere. The food was bad and staff just okay. The whole experience was worse than Air Asia, but the price was very good - 20% less than Air Asia. So we will be using Emirates again but will take our own food.

✅ Verified Review | Flight from Dubai to Warsaw on 17th October in Economy class. Cabin crew service was bad and no smiles. I felt like I'm sorry that I ask for something. Meal on board was poor. Cleanliness could be better. The seats are rather uncomfortable in the economy class.

✅ Verified Review | Dubai to London Heathrow. Check in was quick and nowadays there seems to be a lot of issues regarding carrying Samsung 7 phones and staff are extremely strict and vigilant about this matter. The plane was parked in a different area and you had to climb the stairs to access the upper deck. The seats were the usual A380 ones which I really like. We took off promptly and landed ahead of time. A light meal was served after take off although almost everyone went to sleep. Breakfast was given before landing. staff were efficient and extremely pleasant. I asked for some tablets for headache and they quickly got some green tea along with chocolate bars along with it! Overall a very good flight.