British Airways

✅ Verified Review | I am writing to complain about my deeply distressing British Airways flight from London Heathrow - Cape town with a change at Johannesburg. The flight was badly managed throughout. when I arrived at Heathrow, I was told by a member of staff that my name was not on the system. She eventually found it, She then said 'oh Im sorry to tell you that there are no more seats on the flight.' I was obviously distressed by this as imagined I would have to return back to Dorset? However, after much insisting she eventually eventually found my seat. I arrived at the gate in good time for my flight to Johannesburg. However we were all waiting for about a further half an hour past the time we were meant to have departed the airport. In this time, there were no explanations as to why we were so late boarding the plane. Once on the plane, again we waited and waited and waited - and eventually we were told that 'Sorry for the inconvenience, but BA did not have enough time to the the engineering works, or refuel or do the mandatory paper work for this plane during the day.' So we were extremely late in setting off from Heathrow. I think this is a poor excuse for not departing at the correct time and we were not given enough notifications throughout the lengthy wait. I was concerned about catching my next flight from Johannesburg to Cape Town. The flight attendant told me not to worry and there will be lots of BA ground staff to help us all when we arrive at Johannesburg. However, this could not have been further from the truth. Once landed there were no British Airways staff present - except for one lady in a High Vis jacket who explained to people that needed to get the connecting flight to Johannesburg to leave their luggage as it would be put on the plane and to Run to the next gate for the flight. She then pointed at a man (he was wearing no uniform) saying he will take me and another passenger to gate. We literally ran through the airport and then the man asked for a tip? I gave him £5 but was extremely suprised that I would have to 'tip' someone who supposedly BA advised me to go withOnce getting to the gate and (just in time) the lady at Comair said radioed through and told us they had already sold our tickets, and rudely shouted at me as to 'Why? did you leave your luggage' By this point I had tears falling and was feeling extremely overwhelmed. She then told us to 'just go back' with no further help. Luckily another passenger was with me and was kind enough to show me the BA check in desk to ask for new tickets to Cape Town. Once at the BA deskthey were not helpful in the slightest. They simply told me to go and get my luggage from a 'Menzies' which was the other side of the airport and see if it was there. I ran too and fro the Menzies (lost luggage) to the Comair and BA office - back and forth for around 2 hours. No staff were helpful even though I was crying and feeling completely bewildered.

Manchester to Los Angeles via Heathrow with British Airways. Pre paid for emergency exit seats for our flight and was allocated these at check in. 45 minutes later when trying to board flight, we were stopped and told we were now at the back of the plane with our tickets given to BA staff, who were sitting comfortably. It transpires we have to contact BA ourselves to get our money back after filling in a form. This sums up British Airways now, as an airline where customers are effectively charged for something they aren't provided with and then BA making it so difficult that they hope they get to keep the money, customer service is non existent. Other than this, all 4 flights we took were late, our son was given child meals we hadn't booked, the choice of meals was one of only two options both were disgusting, one of the seats was broke on a new A380 and the seats were incredibly uncomfortable in that you could feel the metal frame as there is no padding in the seats. An internal Virgin America flight we took had more space and more comfortable seating than BA's A380. I cannot find anything positive to say about them.

✅ Verified Review | Cancelled a British Airways flight to Gibraltar within cooling off period, they advised refund takes 24 hrs. Many calls later still no refund. Promised on 11 April would get refund within 72 hours. As of 15 April BA can’t say when will be refunded. Payment due 17 April for replacement BA flight booked after first flight was cancelled and need refund to pay balance. BA don’t care, holding £353 and won’t say when it will be refunded. Loyal customer for 28 years. Appalling customer service and BA say if payment due on 17th April not made for replacement booking it will be cancelled and I will lose £150 deposit despite the fact they are keeping £353 of my money and have lied repeatedly as to when it will be refunded. BA flights are now a nightmare, last 3 flights travelled on were delayed due to hand baggage only passengers marauding up and down the aisle trying to stuff oversize hand luggage into overhead lockers with no care or consideration for other passengers possessions. Captain had to announce unless people sat down and allowed hand baggage to be placed in hold, plane would be further delayed. British Airways needs to decide whether it wants to be a no frills airline or not, it is now worse than Ryanair or Easyjet. Not a pleasant experience to fly BA anymore. Despite having problems of one type or another on nearly every booking made with BA in the last few years, continued to be loyal to them but they do not appreciate customer loyalty despite their recorded customer services message claiming they want to maintain high standards after travel and wish to ensure a passenger flies with BA again, they fail on all counts.

London Heathrow to New York JFK return. This was the first time for a while that I have been on a 747. Even although it was old it was in good condition and clean. Both flights were on time and no problems encountered . The seats were okay and the food was very good for economy. The flight attendants were friendly and helpful. We were very pleased with the experience.

Flew London Heathrow to Houston IAH. Avios ticket, and British Airways gold card holder. Having taken my food order before others on the outbound sector, I was a bit surprised to find they had given "my" risotto to another passenger. They were very apologetic however and allowed me to choose something from the First menu. Aside from that, the journeys were uneventful, and the quality of food was better than the last few times. Overall I'm quite happy with this latest BA experience.

✅ Verified Review | Flew London to Beijing with British Airways. The flight leaves from Heathrow Terminal 5, normally Beijing flight leaves from B Gates, so I made myself comfortable at the B Gate lounge which is 100 times better than the two A Gate congested lounges before the flight. It was a good flight and day flights are more comfortable, though quite full. The BA Club seats are configured 8 across and the seat is not as wide as competitor's, but just enough. CX may have better seat but BA sometime offers good value. The service is good. It has a Chinese crew and unlike with Cathay, the crew are always the same on this route (because they are based in China specifically for the London route), so a frequent flyer may be recognized and get treated better. It was an on time flight.

✅ Verified Review | This was my second time flying with British Airways and this particular route from Vancouver to Paris CDG via London Heathrow. Round trip was overall on time without delay. Online check in was easy and got to pick out the seats I wanted. Picked up the boarding passes at the airport without any problems. The food was above average and the cabin crew were courteous and professional. Drinks were frequently served or could be picked up from the galley independently. Washrooms were clean. Overall a satisfactory experience. However, one thing almost all travellers on the YVR-LHR route will notice is the age of this aircraft. I think it should be replaced soon, since this is a very popular route. I flew in late March and return beginning of April, being low season but the cabin was still full. I think this flight deserves a newer aircraft like the A380. Particularly, the back of the seats are very thin and one can feel every scratching movement if the person behind tries to retrieve items from the front pocket. The in-flight entertainment system is also very out dated, pictures were not clear and colours were rather misleading.

✅ Verified Review | London Heathrow to Paris CDG with British Airways. Nothing special for a short flight but was happy that it was on time. It is interesting that for short haul flight BA uses seating that the business seats are the same as Economy except that the central seat is kept empty. And on this flight it was not full, so I have similar space with my next seat unoccupied. Snack was offered free, though not hot, together with a drink.

✅ Verified Review | Hong Kong to London with British Airways. I normally prefer aisle seats for long haul but this flight I chose a window seat, because it was an A380 flight on the upper deck. The upper deck situation means that I can take advantage of a window side drawer where apart from easy storage I can also put something on top. And Premium Economy offers just enough space to move out if needed. BA's Premium Economy service is good, the food is not the same for economy as in the case of some airlines, and the seat acceptably comfortable. BA is generous on alcoholic drinks though I do not take advantage of it. But the food is not very good. All in all the flight was satisfactory.

✅ Verified Review | To our amazement, we went to board our flight back to London after our holiday in the West Coast of the USA and found we were upgraded from Economy to Club World. It was especially nice for my fiancée who has only flown economy previously. The service and food were very good and the flat-bed seat made the flight much more pleasant. The A380 is a lovely aircraft because it is so quiet and looks very smart inside.