British Airways

✅ Verified Review | Amsterdam to Hong Kong via London with British Airways turned out to be one of the most exhausting trips I have made. I had high expectations of the A380 flight with new aircraft. The opposite was true. Seats were very uncomfortable, service was very poor, attendants rushed and food was horrible. Leg space was poor. It was the last time for me to travel with BA.

✅ Verified Review | Flew London Heathrow to Hong Kong. The British Airways First Class experience was fantastic. The cabin crew could not do enough to make my flight one I will not forget. The BA experience started at check in and continued right until the moment I stepped off the plane in Hong Kong. The staff all certainly demonstrated their commitment to the BA slogan "To fly to Serve". I chose the first course tasting menu (exclusive to the A380). Each course came with a paired wine. Each course was tasty and well presented. The crew took the time to describe each course as it was being served and continually topped up the wine. All food and beverages served were of a very high standard and quality. The seat was roomy and very comfortable. The fully flat bed was comfortable, mattress topper, cotton sheets, duvet and pillows. I am over 6 feet tall and had lots of space in my suite for sleeping. I slept for over 6 hours and woke up refreshed.

Flew British Airways from London Heathrow - Sao Paulo-Guarulhos on the 14/04 on the upper deck and it was probably my best flight. The FAs were brilliant and the service outstanding. The plane is showing it's sign of age but it was still ok. The flight departed a little bit late as one passenger decided not to fly.

✅ Verified Review | London Heathrow - Nairobi Kenya. Boeing 777 not new but clean. Departed on time. Food was very average and was served at 11.30 am as a "lunch" - bland and uninteresting. Cabin crew very quick and efficient but then ran away for most of the flight so that they could get the service over as quickly as possible. An hour before landing they reappeared again with cardboard boxes with a chicken sandwich, a drink and that was it. You sometimes wonder whether British Airways check the quality of the offers made by other airlines or whether it is just customer loyalty that keeps them flying. Nairobi arrival was a nightmare as my electronic visa had a page not dowloaded and this resulted in an extra hour and a half with immigration before it was sorted out.

✅ Verified Review | Left Nairobi more or less on time-had to wait for a thunderstorm to pass before take off. Premium Economy seat is better than Economy in that there is more leg room. Flight was packed and the 777 was subdivided into First, Club, Business, Premium Economy and Economy - not sure whether all these subdivisions are really necessary - it would have been better to provide customers with a more modern/newer aircraft instead of an older 777 with all these seating alternatives that look rather dated. Food was average, choice between "grilled steak" and chicken and a vegetable salad starter and dried out cake as a dessert. Cabin crew efficient but hardly any warmer than the food, they seemed to want to get the meal out of the way as quickly as possible. It was a night flight and they disappeared until 1 hour before landing when the dreaded cardboard box appeared pretending to be breakfast - a pot of yoghurt and a dreadful, dry cereal bar. Arrived on time and immediately went for a coffee and a snack at the airport-which of course should have been served as a breakfast on the flight. British Airways needs to wake up and check what other airlines offer on the same flight.

✅ Verified Review | Vancouver to Barcelona via Heathrow with British Airways. I would like to start this review by stating that the only reviews I've taken time to write in my life were positive ones, choosing to ignore negativity. This however will sadly be my first negative review and even sadder to say that I'm taking time to write this before we've even completed our round trip with British Airways, to be more direct I'm writing this on our final connector flight to Barcelona. On February 24th, 2016 I purchased a round trip with cancellation flight from Vancouver, Canada to Barcelona, Spain. This was a surprise for fiance for her 30th birthday as well as our 1 year engagement anniversary. Naturally we counted down the days in excitement booking ourselves an apartment and scheduling reservations for dinner as well as tickets to a Barcelona FC match. Even setting up scheduling for grandparents on each side for our 9 month old daughter. April 16th, 1 day before our trip I receive a email labeled "updated travel itinerary." When I opened the email, our flights no longer included our flight from Vancouver to Barcelona, actually they only had a return flight from Barcelona on April 27th. As I had got home late on April 16th from Cuba, I couldn't contact anyone until early morning of April 17th (my Fiance's birthday). Convinced it was just a mistake we thought nothing of it. Upon calling in the morning we were informed that our flight had been "cancelled". We tried everything we could to make any flight happen that day but were told there was only 1 seat remaining and that my fiance could fly out on the 17th and I follow on the 18th, which as an engaged couple makes no sense. We decided to look past this and try to seek reimbursement for the apartments fees and other things that we were now out of money on due to arriving a day late. This began a huge run around of my fiance trying to submit their online form 3 separate times only for the screen to read "submitting" for roughly 30-60 minutes each time, never one actually submitting. We decide again to overlook this and deal with it at the check in counter at YVR. The agent we were speaking to was a very nice lady who went above and beyond to figure out what happened to our flight the previous day as it left as originally scheduled without us on it. She put a note on our file that an agent from Jacksonville BA had cancelled our flights for no apparent reason. We asked for an upgrade on our seats, that wasn't available to us. We asked for access to the BA lounge while we waited, we were told that was full even though we walked past an empty lounge on the way to our flight. After a very uncomfortable flight to Heathrow we spoke to an agent there, who again was helpful in pulling up our file notes and sending a email to get the ball rolling for us on the reimbursement process (which we still have to wait for a reply before we can go ahead trying to recoup slome of our losses, which unfortunately still wouldn't get us the day we missed back). She went the extra step to grant us access to the lounge while waiting and moved our seats up a few rows. That was a breath of fresh air until we realized that we had been moved to the row right behind the curtains. While we snacked on a 1/4 of a sandwich portion of food we could hear the plated dishes on the other side of the curtains and good food people were eating all the while staring at minimum 4 empty seats. We are now trying to make jokes out of the fact of if we will ever get home.

Doha to London via Bahrain with British Airways, and a very poor lounge in Doha. Even flying First Class on BA there is no reciprocal arrangement to access the excellent Qatar Airways Lounge. Instead there is a lounge for all other airlines. On boarding my wife and I were ushered to our seats. And to our amazement our individual lockers were opened by the flight attendants who promptly disappeared without making an offer to hang our coats or jackets, as is standard practice on even business class. No hot towels before take off or landing, very average menu, and as we slept through dinner were keen on breakfast. Told that due to possible turbulence coffee could not be prepared, both our cutlery earlier wrapped by the crew were delivered without spoons to eat the very soggy muesli. Orange juice tropics a quality. We had to ask for marmalade with our toast. All the crew displayed little perception of customer needs, made the more marked by Qatar Airways Business class crew who were absolutely excellent on the earlier Sydney to Doha Flight. Poor food, very poor crew awareness, or attention to detail, who seemed to be going through the motions. Slightly aloof. Way below the 3 Gulf majors in flight attention. However bed was very good, as you would expect. Amenity kit below the Qatar Airways Business class kit, and a joke in comparison to Qatars First class kit. Very agreeable cabin and seats, but crew performance at economy class performance. Would avoid again.

London to Johannesburg, and I decided this time to fly with British Airways given they fly there with the A380. I was quite looking forward to the experience of flying Business Class on the upper deck of the A380. I needn't have bothered. Following an uneventful few hours in the Galleries Lounge it was time to board, straight onto the upper-deck. My business colleagues before me passed through the gate without problem, however I was told to wait a moment as there was an issue with my boarding card - "just a moment sir, oh it looks like you've been approved for an upgrade to First which is on the lower deck - no, sorry, my mistake - you're still in Business upstairs but I'm afraid we've had to move you from your selected seat" (the one I'd paid the not inconsiderable sum of £80 to reserve in advance by the way) - but not to worry, it's still a window seat". Except it wasn't - it was seat 50A, a windowless seat next to the toilets. The journey itself was uneventful. The food a bit of a disappointment without any flavour, my beef main was dry and rather tasteless. The wine was very good. Entertainment system not bad, though not a patch on the likes of Emirates. The staff friendly and efficient enough and I managed to sleep a few hours. I wrote to BA to complain about my change of seat and the unprofessionalism of telling someone they had an upgrade when they hadn’t. I had to chase up twice for a reply. The one I eventually got was pitiful and as impersonal as could be with a stock answer about the need for them to occasionally change people’s seats for operational needs The biggest issue for me with BA’s Club World however is its ridiculous layout whereby people have to step over each other’s legs - I don’t know of any other business class product which has this and it leaves BA well behind the competition. Although not my favourite airline, BA could do worse than take a note of their partners Iberia which has a staggered layout but offers direct aisle access to all. The situation whereby you find yourself starring at strangers until one of you decides to raise the privacy screen is also far from ideal and surely not safe as the cabin crew have to constantly lower it to pass hot food and drinks over your neighbour. Can’t help but think that BA have missed a real opportunity to shake things up with their new fleet of A380s. Whilst some airlines have been creative and had on-board bars, lounges and showers, BA has just packed in as many seats as possible – there are 7 abreast in Club World upstairs and 8 Downstairs which is staggering and an insult when paying premium prices. I should have known better having flown on one of BA’s other new additions to its fleet last year, a Boeing 787 to Toronto, which also was extremely claustrophobic. I returned home from South Africa upstairs on a Boeing 747 from Cape Town to London. The plane might have been older but the experience altogether more pleasant. This journey ironically took me up to Silver Membership, I won't be choosing to fly long-haul with BA again however, unless I have to. There are far better alternatives out there.

✅ Verified Review | I am writing to complain about my deeply distressing British Airways flight from London Heathrow - Cape town with a change at Johannesburg. The flight was badly managed throughout. when I arrived at Heathrow, I was told by a member of staff that my name was not on the system. She eventually found it, She then said 'oh Im sorry to tell you that there are no more seats on the flight.' I was obviously distressed by this as imagined I would have to return back to Dorset? However, after much insisting she eventually eventually found my seat. I arrived at the gate in good time for my flight to Johannesburg. However we were all waiting for about a further half an hour past the time we were meant to have departed the airport. In this time, there were no explanations as to why we were so late boarding the plane. Once on the plane, again we waited and waited and waited - and eventually we were told that 'Sorry for the inconvenience, but BA did not have enough time to the the engineering works, or refuel or do the mandatory paper work for this plane during the day.' So we were extremely late in setting off from Heathrow. I think this is a poor excuse for not departing at the correct time and we were not given enough notifications throughout the lengthy wait. I was concerned about catching my next flight from Johannesburg to Cape Town. The flight attendant told me not to worry and there will be lots of BA ground staff to help us all when we arrive at Johannesburg. However, this could not have been further from the truth. Once landed there were no British Airways staff present - except for one lady in a High Vis jacket who explained to people that needed to get the connecting flight to Johannesburg to leave their luggage as it would be put on the plane and to Run to the next gate for the flight. She then pointed at a man (he was wearing no uniform) saying he will take me and another passenger to gate. We literally ran through the airport and then the man asked for a tip? I gave him £5 but was extremely suprised that I would have to 'tip' someone who supposedly BA advised me to go withOnce getting to the gate and (just in time) the lady at Comair said radioed through and told us they had already sold our tickets, and rudely shouted at me as to 'Why? did you leave your luggage' By this point I had tears falling and was feeling extremely overwhelmed. She then told us to 'just go back' with no further help. Luckily another passenger was with me and was kind enough to show me the BA check in desk to ask for new tickets to Cape Town. Once at the BA deskthey were not helpful in the slightest. They simply told me to go and get my luggage from a 'Menzies' which was the other side of the airport and see if it was there. I ran too and fro the Menzies (lost luggage) to the Comair and BA office - back and forth for around 2 hours. No staff were helpful even though I was crying and feeling completely bewildered.

Manchester to Los Angeles via Heathrow with British Airways. Pre paid for emergency exit seats for our flight and was allocated these at check in. 45 minutes later when trying to board flight, we were stopped and told we were now at the back of the plane with our tickets given to BA staff, who were sitting comfortably. It transpires we have to contact BA ourselves to get our money back after filling in a form. This sums up British Airways now, as an airline where customers are effectively charged for something they aren't provided with and then BA making it so difficult that they hope they get to keep the money, customer service is non existent. Other than this, all 4 flights we took were late, our son was given child meals we hadn't booked, the choice of meals was one of only two options both were disgusting, one of the seats was broke on a new A380 and the seats were incredibly uncomfortable in that you could feel the metal frame as there is no padding in the seats. An internal Virgin America flight we took had more space and more comfortable seating than BA's A380. I cannot find anything positive to say about them.