British Airways

Zurich to London Heathrow with British Airways. The lounge at Zurich was fine. Reasonable selection of food and booze albeit a shared lounge. Given the number of flights on this sector one wonders why BA could not have a small personalised set up. But we are talking about BA where nothing is "normal". Flight was rammed. I doubt if you could get a field mouse on the plane it was so full. The plane left 25 minutes late - but with a couple of gin and tonics on the way I could not care less. Seats, the usual cramped 3 into 2 configuration that is unique to BA regional business class. A lousy set up. FA's were very friendly and provided great customer service. I complained about the high numbers of economy passengers hijacking the Club Europe WCs. I am not a snob by any means - but given I paid about £450 - one way for the ticket, surely ease of use for the loo is not unreasonable. FAs were sympathetic and I filled out a complaint card. All in all not bad, apart from the miserable seat and not being able to get off the plane quickly.

✅ Verified Review | First class flight from London Gatwick to St Lucia with British Airways. First lounge at Gatwick was being refurbished but there was a temp replacement lounge offered by No.1 which was actually superior to to the old BA one. Flight left on time and arrived 15 minutes early which is always a pleasant surprise. The seats in first may not be quite as impressive as other airlines but they are still very comfortable and spacious. Inflight entertainment was very good with an excellent selection of movies. Two areas stood out on this flight - the first was the exceptional cabin crew who managed to pamper and constantly cater to your every need without being overbearing. Most importantly they all seemed genuinely motivated to make the experience on board a pleasant one. The next one (and I cannot believe I am saying this) was the food which was actually very good indeed and a stark contrast to previous flights in CW and First. It might have been a fluke but having just flown back in Business from St Lucia, the service and food was just as good. Perhaps BA are finally listening to their customers!

✅ Verified Review | Flying in Club Europe from London City to Berlin Tegel, returning in economy with British Airways. The outbound flight was delayed for nearly 1 hour. However, the journey itself was very smooth and enjoyable. The food offered in the CE cabin was delicious. Flying back in economy was an absolute nightmare. Everything went wrong from checking in, lounge access, baggage claim and extremely poor service relating to my missing luggage. I had done my online check in on my return flight. Just went to the check in counter to drop off my luggage. The check in agent offered me a paper boarding pass which later I discovered had been incorrectly issued to me. She checked me in under someone else who happens to have the same last name as mine. After I dropped off my luggage, I went to the business lounge as I am a silver member. I provided the recepitionist my paper boarding pass and entrance was declined. Not surprising given the fact that they gave me the wrong boarding pass. However, I showed the receptionist my silver status on my mobile app. She didn't even look at it and told me my membership had been downgraded on her system. she didn't investigate anything and asked me to call up BA which I didn't bother. When I was queuing up at the passport control, I noticed the destination shown on my boarding pass was incorrect. I approached the BA staff at the gate immediately after I had cleared through security. BA staff were shocked that I was checked in under someone else's name. Wrong name, Wrong flight etc. They asked me to go to the correct gate immediately, but then they also told me my checked luggage was on the wrong flight and I might not have it back upon arrival at LCY. They gave me a new luggage tag. After arriving at LCY, waited for 20mins, bag didn't show up. I approached the baggage claim agent who was on her phone. I explained the situation which she didn't really pay attention and asked me to stand next to the conveyor belt, insisting my luggage would arrive. Again, no investigation, rushed service and a bit rude. 3 days later - no luggage still despite the fact that they have located my luggage.

✅ Verified Review | British Airways flight from Baltimore to Heathrow was good. Connecting from Heathrow to Amsterdam was a disaster. They board passagers onto the plane just for them to later find out that the plane was defect. The pilot and engineers tried fixing the problem and let us sit inside for 3 hours. Finally discovered that they couldn't fix it, took another 30 min to let us back out to the terminal for us to find solutions ourselves. No food after 7 hours of searching for a flight to Amsterdam. Got to Amsterdam and my luggage had never been loaded onto the plane.

Flew economy class from Manchester to Johannesburg via London Heathrow with British Airways. Flight from Manchester to Heathrow delayed for over 2 hours, very crowded waiting area. We had paid extra for emergency exit seats chosen before departure (only available exactly 14 days before flight). This was well worth the money paid. The emergency exit seats meant we had no one sitting in front or either side of us, giving plenty of room to stretch out for an overnight flight. Again we had paid extra for upgraded meals and these were very good quality, well presented with proper cutlery, also served before the rest of the cabin enabling us to then stretch out and relax. Good entertainment system. All the advantages of premium economy without the price. We had the same service on the way back without the prebooked meals as these are only available from Heathrow. Dont know why it's not available both ways as the meal is basically what they serve in first class. Having used Virgin to fly to Jamaica for last 9 years are now going with BA into Kingston, hoping the service is as good. Only disappointment was with the return connecting flight to Manchester - again quite a long delay sat on tarmac with little explanation and a very rude attendant when my husband enquired about the delay. Note to BA - customers can accept delays if you explain why and at least offer them a drink while waiting, especially when it is early morning and most people are connecting from long overnight flights.

Club Europe flights from London Gatwick to Seville return. Outbound on 23/6/2016 return on 26/6/2016. Outbound flight was a victim of the French ATC strike and British Airways did their best to keep us informed about the status of the flight. They warned us that the lounge at Gatwick was closed and we used the No 1 lounge instead. Acceptable, but not of similar quality to the BA product we would have wished for. The outbound flight had a scheduled departure time of 15.25. Delayed 4 hours due to a combination of 1) French ATC strike (2 hours) 2) Blocked toilet on aircraft (20 minutes) 3) Change of seating configuration of the A320 that we were allocated (resulting in 13 economy passengers being bumped (45 minutes) 4) No ground crew to push us back from gate (remainder). Pilot and cabin crew did their best but were getting frustrated as were the passengers. Took off, reasonable inflight service outbound. Return flight, no lounge in Seville, no warning from BA on this. Reasonable inflight service. Slow baggage at LGW (so no surprise there!). Overall, reasonable product and I feel still worth the extra (but only just).

✅ Verified Review | British Airways Lounge in T3 was very busy as shared with AA and others but good selection of nibbles and beers/spirits and more important to me it was clean and the staff were constantly clearing up after guests who had left. The boarding was a very far gate in the Satelite area of T3 and at around the same time we boarding to Vancouver a 747 was boarding to Las Vegas. So the area was very congested, the announcements of boarding were barely audible. The outward bound flight was uneventful (great) and as smooth a trip as I've ever had. Inbound was similar with just the annoyance of waiting for a stand at LHR for 40 minutes which spoilt a little the ending. The crew both ways were superb and professional. The business cabin is pretty basic compared to the Middle East carriers but you can get some good sleep. Food was very good. Lounge in Vancouver was very nice and staff bright and cheery. All in All great flights.

✅ Verified Review | London Heathrow to Atlanta. A delayed flight was made worse when the pilot assured us that arrangements were being made for our connecting flight. The reality was standing in a line for 6 hours, causing us to miss flights with other airlines. I will not fly British Airways again.

✅ Verified Review | Flew Marseille to London. Absolutely terrible service. Flight delayed four hours. Check-in staff rude and arrogant and didn't explain the delay. Plane was not that clean. The one consolation was the pilot coming out of the cockpit to apologise about the delay and offered the opportunity for passengers to view the inside of the cockpit. For the money they charge you can get better service elsewhere. I would recommend using other airlines personally.

✅ Verified Review | Los Angeles to Rome via London with British Airways. Our flight from LAX to Rome was on time and generally good. We upgraded from Economy to Premium Economy at the airport for $382 each. We had tried to upgrade ahead of time with our frequent flyer points but could not because we booked through Costco (Costco said we needed to go thru BA and BA said we had to go thru Costco). Boarding was not well organized. Our flight from London was delayed and we had a difficult time finding out where to go as the airport departures board did not list a gate and departure time kept changing. One BA associate told us it would probably leave from gate 18 which proved to be incorrect information. We finally asked an attendant at a random gate who looked it up on her iPad. We had to sprint back to gate 1 with 15 minutes until departure. When we arrived at that gate, we were told we would be bussed to our gate. We waited another 25 minutes for buses. Seats were fairly comfortable. Food was just okay - the small steak served was over cooked and as hard as rock. We arrived in Rome almost 2 hours late. Coming home we traveled economy as we decided the charge to upgrade on the way there was not a good value. Our flight from Rome to London was late in arriving which made us almost an hour late taking off from Rome. Boarding was chaotic and you couldn't understand the announcements being made about who was to board and when. Other people were turned back rather rudely by BA staff. Everyone seemed confused. Snack on board was small but tasty. We had to be "express serviced" through security in London in order to catch our connecting flight. No time to catch a snack or use the toilet. Boarding was in-process when we arrived at the gate. Then we sat on the tarmac for an hour before we could take off. Seats were very narrow and close together to the point that when the person in front of you reclined their seat, the back of the seat was very close to your face. You had to "go horizontal"in order to get in and out of the seat to use the rest room. Arm rests between seats and at the end of the row did not lift up entirely so you had to slide over the arm rests. Food was pretty good. On board entertainment was good. Service was slow, forcing you to sit for an extended length of time with a tray squeezed in front of you. Our luggage is on an extended vacation as it did not make it to our flight in London. We arrived 25 minutes late to LAX. I also take exception to the $90 luggage charge "per leg of the trip" for our 2nd bag. 1st bag is no charge but $380 (round trip) charge for the 2nd bag is very steep.