British Airways

✅ Verified Review | Uneventful British Airways flight from Gatwick to Porto. Take off delayed by 30 minutes due to French Air traffic control strike and route of flight had to be changed to avoid French airspace. Cabin crew helpful and cheerful. Snack and drinks provided; quite adequate for this short flight. Seats reasonably comforatable and more legroom than most budget airlines. Now that BA prices are competitive with many budget airlines this additional leg room becomes important. Flight arrived a few minutes late at OPO but some of the lost time was made up during the flight. Overall a pleasant flight.

Newcastle to Las Vegas via London Heathrow. Heathrow to Las Vegas there were 3 groups of men who were extremely loud and unruly - it was particularly challenging for the attendants. In my opinion they handled a difficult situation professionally. They were totally run ragged. These passengers were a total disgrace but well done to the BA staff - they did really well.

✅ Verified Review | We travelled on BA 633 from Athens on 12th of June, 2016. The flight departed at 7.55 pm but sat on the tarmac for 30 mins due to bad weather at London. Nonetheless, we only got in 15 minutes late. What went wrong from the very beginning was the check in process. We had showed up early but was refused check in at Club Europe. The ground attendant at Athens was incredibly rude and abrupt. If they had explained it to us nicely, we would have been fine with it. The result of the two hour before flight check in resulted in chaos and long lines given the fact that it was a 767 – a larger than usual plane. When we finally lined up, it took a good 30 minutes and more to check in at Club Europe because for half that time, there was only one counter open. Eventually, a second counter opened but a young couple jumped the queue by using the excuse that she was pregnant (unheard of policy and she was perfectly healthy given how fast she rushed up) and that was allowed by the ground atttendants despite the long line-up. Eventually we got to the plane only to find a ridiculous two tier Business class system that stretched into the economy section without any separation of any kind. Seating became problematic as those assigned to the windows on each side had smaller spaces, and in fact were no more bigger than the economy class. The middle seats were fine as passengers there had the empty middle seat. British Airways were passing off economy seats as business but though the service was different – you couldn’t properly enjoy it. We were placed on the last row of Business class (14) and these were three seats stretching into the economy class cabin. It was so confusing that the crew tried to serve economy class food to our end. To be fair, I think other business class passengers had it more unfortunate in their seat assignments. Furthermore, when asked for a blanket, I was refused one on the basis there was none until I walked into the upper cabin and found that business class passengers there had blankets. How is this fair? What principle of seat assignment did they use? The last few BA trips to Europe have been nightmarish, from boarding processes (this one in Athens was chaotic and unsystematic, they had allowed everyone to rush forward thus blocking the pre-boarding process). We were assigned different seats far from each other and not according to our preferences in our Exec Club, the online check-in keeps breaking down and when we tell BA that, they tell us to call in (laugh out hysterically here). In fact the more frequent you are a flyer (but not high profile), the worse treatment you get. I also get a sense that communication between the crew is poor given that different services were offered (later on, the Cabin director told me she could find a blanket for me but we were already 30 mins from landing). I cannot blame the crew, they work with what they get. If we knew we were going to be treated no better than economy, we would have booked economy.

In April my husband and I had booked business class seats from Bermuda to London on British Airways. The flight was cancelled and we were rebooked on the next day in premium economy and to date, two months later, no refund or compensation. We are gold card members and fly to London business class about 12-14 times a year. The service from Customer Relations is absolutely unbelievable. Last September I had glass in my foot on a flight from Bermuda to London as a result of flight crew dropping drinking glasses and not cleaning up properly. No compensation. British Airways has the monopoly on flights from Bermuda to London and the service is simply terrible. What really bothers me is that no one cares from British Airways, and I have no idea of where to lodge a complaint.

✅ Verified Review | I think that British Airways customer service must hold the accolade as the worst going, but that is their only achievement. Having booked our flight from Alicante to Gatwick I immediately selected and paid for seats in row 4 at a cost of €23 each. When I came to check in online, 24 hours before the flight, I found that we had been moved to row 30, the very back of the plane. When I selected 'Change your Seat' row 4 was not even displayed. I am 64 years old with back problems that make it quite difficult to struggle to the back of the plane. For this reason I am always more than happy to pay for seats near to the front and have never experienced any problem with other airlines I did not and have not received any notification from BA to tell me they had changed the seating. Nor have I received my money back. While waiting to board the plane I received a text message survey on my BA experience so far. I participated and gave a summary of the situation. I also agreed that they could contact me but still nobody did. When I got home I gave BA one day to contact me but when they did not I submitted a complaint through their website. After some days I got a reply saying: 'Would you like to claim a refund for your prepaid seating charge? We’ll be more than happy to see if you’re eligible if you complete the following form within 14 days of your flight'. I cannot think of another time where a supplier has taken my money, failed to deliver, and not informed me and automatically refunded my money. But with BA you have to 'claim' a refund and then wait while they 'check your eligibility'. My family take many flights each year including long hauls to Asia. Needless to say that none of these will ever be on British Airways.

✅ Verified Review | New York JFK to London Gatwick with British Airways. Excellent flight. Left more or less on time and even with the interminable taxing at JFK we still arrived on time at London Gatwick. Flight was very busy but the service didn't suffer. Staff were friendly but professional and the B777 was clean and in excellent condition. Couldn't ask for more. This was my return flight but the outward flight was just as good. Credit to British Airways - there was a woman near me who was terriifed of flying and one of the flight attendants sat with her through the landing. Poor woman was sick due to a bit of turbulence just before landing but the attendant dealt with it pefectly. I only booked a week before I flew and the price was very good. Decent offering of entertainment considering this was economy class. Any downsides? None I can think of.

✅ Verified Review | At the beginning of the year I booked 4 first class seats London-Kansas USA for myself, husband, son and 84 year old mother to attend a wedding. At that time I also booked wheelchair assistance for my mother, she walks with a stick and cannot walk long distances. At check in they had no wheelchair and called for one. After some time when it did not arrive we were told it would be quicker to walk to security which we did with some great effort for mum. At security we were told the check in staff had not validated our tickets correctly so had to walk back again for them to do this and then walk back to security. Security itself was a nightmare despite the fact my mother had a doctors letter she had to stand with her hands raised in the body scanner and was then taken by two staff members to a side room as they wanted a more detailed search. When I complained the supervisor told me I would not be boarding the flight if I didn't keep quiet. Once this was completed we walked the long journey to the lounge and I requested again a chair to take my mother to the plane. It arrived but I was told I could not accompany her as they would transfer to a buggy and had to pick up other passengers so we went and boarded and said we would meet her there. The flight was being called for final passengers when my tearful mother finally arrived. The staff had taken her to the wrong gate and then told her if she did no want to miss the flight she would have to walk. On talking to the cabin crew they said this was not an uncommon occurrence. I had spent thousands on the flights, I had booked assistance and checked and re checked pre flight that there would be no issues but the staff just didn't care and saw mum as a nuisance. In the USA the service was brilliant and they never once through security asked my mum to get out of the wheelchair or stand in the body scanner and I was allowed to accompany her all the way. To add insult to injury on the flight back half the TV sets didn't work so they even had to do the safety talk manually and my husband never got his inflight dinner as after 2 hours and no sign of it he told them to forget it as he wanted to sleep. My mum refuses to fly BA again and if it wasn't for the fact that we have so many points and numerous flights already booked for myself, husband and children over the coming year we would transfer our business to Virgin and other carriers. I have complained to BA but as of yet no response.

✅ Verified Review | For those who have alluded to there being "haves" and "have-nots" on BA flights in terms of customer service I can assure them this is not the case. I am a gold executive club member and can confirm that I have invariably been treated with equal levels of contempt as a customer at all levels of their executive and club and most cabins. My last experience was with my wife flying from London Gatwick to Faro on the 18 May 2016. Checked in at the first counter for our economy flight to be told by the apparently gleeful BA employee that the plane was rammed so we knew we would be in for an uncomfortable flight. The lounges that are available whilst the BA lounges are renovated were packed and filthy. The BA lounge greeter offered no apology when we couldn’t access the clubrooms that were full. The flight was late and chaotic. A group of loud boisterous men, were virtually running the economy cabin, roaming the cabin whilst the seatbelt signs were on and raiding the galley to return with clutches of mini wines and spirits. This resulted in my Wife being told they had run out of gin and tonic. It turned out to be a lie when the Purser emerged from club to serve one of the other passengers with a G&T on a tray. Returned home 10 days later and complained. Received a jumbled response. Cancelled all non essential flights with them in the future including high yield club world flights and will only use them when forced - they didn’t seem to care so good luck to them.

British Airways have randomly cancelled a flight two weeks before departure from Athens to London that now means I miss a wedding that I booked 3 months ago. I, as a gold card holder, have a connecting flight to Buenos Aires on BA. Regardless they put me on a flight that would have missed this connection. Subsequently they have put me on a flight that now actually is impossible to connect from the island I am on. Now they have said that to rebook I need to repay - thanks BA for looking after your gold card holder so well - I highly recommend book with anyone but BA for shortfall - better with Easyjet, Ryanair, cheaper and better. If they treat Gold Card holders that have 5 confirmed business bookings this way - good luck to economy travellers. I am embarrassed to be called a gold card member. You cancel flights for commercial reasons two weeks before and do not care the consequences for any long term clients.

✅ Verified Review | Domestic BA from London and Edinburgh return, check in at T5 a bit of a shambles the on line check in appeared down so pretty long ques. Security pretty quick although boarding lengthy via a prolonged bus trip. Once onboard flight delayed around 20 min otherwise okay service and flight which arrived about 10 minutes late. Return check in quick as was security again flight delayed 20 min boarding quick on to a new looking A319. Seat in the exit row comfortable service polite with a snack served. Arrived LHR about on time off the aircraft although bags took around 30 min to arrive on the belt. Will use again because there is no other choice.