"not BA's finest hour"
Sarah Shailes (United Kingdom)
✅ Verified Review | Basel to London Heathrow with British Airways. At 11.30am I recieved a text telling me that flight BA755 departing 18:10 had been cancelled. 70 minutes later, I recieved a second message telling me that I was rebooked on flight BA749A departing 21:55. On arrival at Basel airport, I discovered the club class check in doubles as a general enquiry point. After a wait of 30 minutes whilst a stream of economy passengers' queries were dealt with, a rude and unhelpful agent checked me in. I asked if the seat 2C, I had prebooked on the cancelled flight was available and was told no, I had been allocated seat 3C and the allocation could not be changed. Seat 2C remained empty. The business lounge was at least superior to the BA one I used on my outward journey, being independantly run. Our incoming flight for BA749 was delayed leaving Heathrow finally landing at 11.25PM. At 10:30pm passengers were informed by the business lounge Concierge that we must clear passport control and be in line at the gate by 11:00pm as the airport closes at midnight so a rapid turnround was needed. The flight eventually pushed back from the stand at 23:50. I wonder if this was a ploy by BA to avoid paying compensation for a 3 hour delay. On board we met by profuse apologies from the captain and cabin staff, although no no reason for the delay was given. Certainly not BA's finest hour.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | BSL to LHR |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"recent experiences have been good"
H Stewart (United Kingdom)
Flew British Airways from London to Calgary. Flight from B gates at T5, lounge there so much better than in main terminal, but poor selection of food mid-afternoon. First time on Dreamliner. Was ok but not noticeably a major improvement from 747 other than the IFE which was excellent. Had the steak main course which was the best of a bad bunch. Late takeoff and most of time made up. Have seen the damning comments on here about slipping standards but my recent experiences have been good.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to YYC |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"never set foot in another BA flight"
Jim Zaza (United Kingdom)
✅ Verified Review | London Heathrow to Boston. My complaint is about the service and rudeness of the British Airways boarding staff. Priority boarding lane had over 50 people waiting while no one was in line for the general boarding. When I tried to attract the attention of the attendant, he addressed me with such rudeness and disregard. His words were "you are not the only First class passenger" and kept ranting even after I left his station. This is not acceptable in any situation. I cannot believe this just happened. Will never set foot in another BA flight.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | First Class |
| Route | LHR to BOS |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"a matter-of-fact efficient trip"
R Sanyal (United States)
London Heathrow to Zurich - after reading all the negative reviews about British Airways, I was apprehensive as I had not flown on British Airways in over 10 years. I kept my expectations low. And I was not disappointed. Yes, the business class lounge at Terminal 5 was jammed with people. I did find a place at the far end to sit and charge up my phone. The large glass panes afford a panoramic view of the surrounding area and a section of the runways. A good variety of food and drinks but hard to move around given the crowds. The bathrooms could do with more frequent cleaning. As for the flight, it left and arrived on time. I was served a cold chicken salad (no choices) and a dessert and a selection of drinks were offered. The flight attendant servicing the business class section was solicitous. Pilot kept us informed of weather and flight direction. A large monitor in the cabin revealed and updated the flight route. For a relatively short flight, service was fine. True the seats were not larger, nor was leg space more but the middle seat had been covered by a tray and thus empty. Was able to board the plane first and disembark first and had my carry-on bags with me all the time. In sum, a matter-of-fact efficient trip that took me to my destination in good shape and on time.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to ZRH |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"no longer worth any extra cost"
F Peters (United Kingdom)
✅ Verified Review | Sadly British Airways Business Class, London Heathrow to Geneva is no longer worth any extra cost. I'm only 185cm and can't sit comfortably and relax without being sideways. In addition to Chamonix we have homes in London and Telluride, Colorado and BA lost us as customers for quite a few years on the LHR to DEN, 777 service, again because of the ridiculous seat forward/backward seat configuration in Business Class, that requires us or someone else to climb over us to get out of the seat during the flight. Therefore we flew Air NZ (much, much better flight if a little inconvenient) to LAX (6-8 return flights a year) and suffered longer on United to get to our destination as BA Business was so bad. Fortunately they now have a 747 on the LHR to DEN service where we can fly First Class which we are using, but it would only take another airline to do this route for us to move away from the ageing cabin staff and extremely average service.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to GVA |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"not value for money"
Rene de Bruin (Netherlands)
British Airways flight from Amsterdam to London in an Airbus 320, nothing special about this club europe, seats and legroom are similar to economy class, but they do not sell the middle seat in business, I would not buy a business class ticket for only club europe, it is not worth it. I do not understand why everyone is so excited about the lounge at T5, this is the third time I have been there, it was packed with families with screaming kids and you almost have to fight for a seat, that can not be the purpose of a business class lounge. Onboard we quickly found out that this was a very old plane, dirty carpet and torn upholstery on the seats. Food was poor, dirty cutlery that we had to keep if we wanted a dessert. I took a glass of wine with my dinner, when I asked for a second one I was told that they were out of that one, finally after fifteen minutes he came back with a new bottle. The crew did not make us feel that we were valued customers in business class. BA club world is not value for money.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | AMS to BKK via LHR |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"extremely disappointed"
Juan Carlos Toffano (United States)
I'm extremely disappointed with British Airways and how their service has diminished. My daughter arrived at Milan airport today to catch a 6am flight to London Heathrow and then connecting to Mexico City. She is still at the airport after 12 hours. The fligth to London was cancelled. There was only one person at the counter in Milan and no employee told any of the passengers about the flight cancellation. Customers were furious, screaming at the lonely representative, because British Airways was not giving any answers or solving the problem. My daughter missed her flight, was not offered a meal, a hotel room and only given the option to fly with Iberia through Madrid and then connect to Mexico City. Her bag was sent to a distant belt and was never told she had to pick it up and retrieve her luggage. This has been a total disaster. I had also paid for a good seat on her long flight to Mexico City, and now I will have to write and complain and wait for a refund. British Airways was an excellent airline, until suddenly everything changed. On my last trip my bag never arrived at Heathrow, I was given a short connection time therefore I lost my next flight. I encountered a very rude lady at the customer service counter and I had to stay at Heathrow to get the same flight 24 hours later. I will never use them again until they improve or change their service.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | MXP to MEX via LHR |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"new club seating, no better than economy"
Sarah Shailes (United Kingdom)
✅ Verified Review | London Heathrow to Budapest with British Airways. I did not choose BA for this flight. It was arranged by my cruise tour operator. Online check in ok. Bag drop agent surly and unhelpful. Terminal 3 lounge chaotic. Tables grubby and cluttered with dirty plates and glasses. At 10.00am in the morning the only food available was stale croissants. Servers in the lounge unhelpful and reluctant to produce champagne when requested. Boarding process was the BA chaos I have come to expect. Why do BA gate staff show so much resentment towards premium passagers. New club seating is atrocious. No better than economy with centre seat empty. No drink offered on boarding. Economy passagers access past club section via a very narrow aisle most carrying or dragging oversized cabin baggage. Late take off due to mix up over economy seat allocations, and late arrival of passengers needing wheelchair assistance. Seat very uncomfortable. Little legroom and too much recline available to seat in front. The only saving point was the cabin manager whose hardwork and helpfulness was not matched by her workshy crew. Where do BA recruit such useless staff, and are they specially trained to have no customer focus? BA is certainly not my airline of choice. Many lessons can be learned from their no frills competitors.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | LHR to BUD |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"not worth it on every level"
Owain Cartledge (United Kingdom)
✅ Verified Review |
The British Airways Club Europe (Business) product is dreadful value for money. The lounge in Geneva airport was fine but busy as previous flights had been delayed. Boarding wasn't done by priority, just a free for all at the gate - fine but nothing special. My real issue is with the offering on-board: no special seats, just the middle seat of three left free. We were then served a 'meal' of a few lettuce leaves, two tomatoes, two bits of cheese and a piece of chicken - really BA? To top it off we were on a remote stand at Heathrow and it took a long time to get the transfer bus to us. Just not worth it on every level.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | GVA to LHR |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"standards have dropped dramatically"
R Lloyd (United States)
British Airways standards have dropped dramatically. My flight from Heathrow to New York JFK was awful. Passengers were not given a hand towel or a menu before the dinner service. I was only given one choice of meal. The interior of the aircraft looked worn and shoddy (there was litter on the ground when entering the aircraft) with the onboard entertainment system on the aircraft outdated to say the least (there were limited choices available and the screen which was scratched kept flickering throughout the flight). Even the blanket and pillow looked as though it had had too many washes. The exterior of the aircraft was also dirty and unkept. Staff on board appeared far from athletic. British Airways are falling far behind the level of service provided by the top tier Far East and Middle Eastern airlines. Not impressed at all.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | LHR to JFK |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
