"gradually declined in quality"
J Spencer (United Kingdom)
Naples to London Gatwick. The aircraft was fairly new (which made a nice change compared to the many ancient long haul planes we've flown on with BA). We'll ignore all the reasons for the flight being slightly delayed and go straight to our complaint: having left our hotel too early for breakfast we decided to wait for the food usually served on the plane. As we didn't land until 1pm we assumed there would be some lunch offered. We were offered a soft drink and the choice of a bag of crisps or a bag of nuts! We complained and were told that this was the policy on certain flights since the beginning of August. What a disgrace. We regularly fly BA and are silver card holders, however, we've decided to fly our next two long haul flights with Emirates. The BA planes we've flown on lately on long haul flights have been dated and not very clean, and the standard of the food in business class has gradually declined in quality. What other airline expects you to climb over a strangers legs or to have a stranger climb over your legs to gain access to the aisle? You can't keep waking people up and have no alternative but to ungracefully climb out! The older I get, the harder this is becoming.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | NAP to LGW |
| Date Flown | September 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"crew were polite and helpful"
Jean Doherty (United Kingdom)
We flew from Gatwick to Porto return. The flights were on time, crew on board were polite and helpful, the captain kept us informed on both the outward and return flights. The cabin and toilets were clean. Porto airport was well run and efficient, Gatwick which had filthy toilets was not such a pleasant experience.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LGW to OPO |
| Date Flown | September 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"in all a waste of money"
K Haymes (Germany)
✅ Verified Review | The many problems I had with my outbound flight paled in comparison to my return. On arrival at T3 from another carrier I went to the BA baggage check in and was told that unlike every other major carrier in a major hub airport anywhere on the planet, BA cannot possibly transfer bags to my departure terminal, T5. The agent made it clear it could be done but that she would get in trouble. Fast Track security was woefully slow and incompetent. When I arrived at the gate boarding had commenced. Though I had purchased a business upgrade to avoid some of the horrible service I had received on my outbound flight and despite having only two carry on items and despite management's false statements in their replies to my earlier complaints that "Our hand baggage allowance at two bags with a 23kg limit for the is also one of the most generous", despite the fact that the flight was not full and more than half of the bin space in business class was empty, I was forced to check my bag carry-on compliant bag. The flight attendants were rather shocked about this and later apologized for the gate agent's unwarranted behavior. The flight was okay with the same uncomfortable coach seats in business class and an inedible food offering. In all a waste of money for BA's "vaulted" business class "experience." The recent Economist article about BA's race to the bottom service tier and the reneged promises made along the way speaks volumes about management's hostility towards customers and especially BA and OW elites. The asterisk on the Oneworld baggage page singles out BA as the only carrier in the group who will not allow it's own elite fliers and those on OW to have a checked bag on the lowest and only competitive fare BA offers. As the Economist article stated, loyalty is very easy to lose but extremely difficult to re-attain.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to TXL |
| Date Flown | August 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"BA treats as a normal practice"
S Yergeysin (United Kingdom)
✅ Verified Review | London to Moscow. I was supposed to travel with BA 233 today. I had a previous flight coming from Dallas which was a little late. As soon as no one met me at the arrival I assumed that I have plenty of time and did not rush to the gate. When I arrived to the gate 5 mins before closing the lady said that BA moved me to another flight because this flight was full and my previous plane delayed. I was really surprised because there were a lot of passengers still at the gate and I was not the last one. I asked if the company will compensate me for the cancellation because I will miss another connecting flight in Moscow. She said that the company will not compensate me anything because it is not the company's fault. After what she said that I am not listening and she will cancel my next flight that BA transferred me to - BA 235. I asked why and she said that I should listen and then I'll understand. I listened again, but could not understand few things still. Why no one met me at the arrival if there was a risk of me being late. Why she admitted that the plane was full, so my place was given to someone else without asking me. Why at least she didn't say sorry even once and continued to insist on her version that it was not fault of the company. Is it really something that BA treats as a normal practice?
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to SVO |
| Date Flown | September 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"aircraft was very old, outdated"
Ralf Richter (Germany)
✅ Verified Review | Munich to Cape Town via Heathrow. The aircraft was very old with outdated TV screens, uncomfortable seats and an air conditioning system which settles dust on air vents. Food was ok, nothing exciting, but when breakfast was served it was started way too late so by the time the food was served, there was no time to serve any tea and coffee.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | MUC to CPT via LHR |
| Date Flown | September 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"cabin crew was professional"
25 reviews R Simon (Austria)
✅ Verified Review | Vienna - London Gatwick - Porto in March 2016 in Economy, VIE-LGW 2o minutes early, LGW-OPO almost on time after a 20 minutes departure delay. Web-check did not work. After having entered all the required personal and passport details manually, the system informed me that “no web-check-in is offered for this flight”. Quite irritating, as this information could have been easily shown at the start of the procedure. Having Oneworld Sapphire status I used the manned premium check-in counter and was able to score an aisle/window seat. This worked fine with no lines but required to be at the airport earlier than intended, as BA charges extra for all seat selections (even for a middle seat at the back of the plane). Boarding for both flights was fine and hassle free. Service on the VIE-LGW leg was rather lacklustre for BA, but cabin crew was professional and the flight deck - as per usual for BA - great. Much better FA’s on the LGW-OPO leg and again flight deck excellent. Full bar service on both flights and a sandwich was served as well. BA uses a shared lounge in VIE, which is on the poor side, rather small and cramped, with limited food options. However, the hot item of the day tends to be of good quality. Snacks and drinks fall in the discount category. Lounge experience in LGW was very unsatisfactory. BA closed their own lounge at LGW to give up the space for another airline’s lounge and uses pay-per-entry No 1 Lounge, which was so crowded that even finding a place to just sit down was a challenge. Furthermore food and alcoholic drinks have to be ordered at the - slightly chaotic - bar off a menu. Food is then delivered to your seat; a time consuming process in a lounge that is filled beyond capacity. My understanding is that this arrangement will last well into 2017 before BA opens up a new lounge. Why BA gives up its own lounge space in its hub airport to accommodate another airline is beyond me. Overall solid experience in the air, but not so good on the ground. Will consider BA for further travel in Economy short haul, if fares are competitive, but will avoid departing from LGW. As for business class, I have stopped using BA a while ago due to the condensed seating arrangements on both short haul and long haul flights.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | VIE to OPO via LGW |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cancelled due to technical issues"
Lewis Dwyer (United Kingdom)
We booked a flight from London City (LCY) to Geneva (GVA) for our summer holidays. The flight was early, at 7:10. We turned up at the airport to be met by a huge queue at check in. After waiting in that for half an hour we headed to security. The airport was packed with hardy any where to sit. After two hours it was time for our gate number to appear, but it didn't. A mere 5 minutes before the flight was scheduled to depart, with still no information we where panicking as we didn't know the gate number and we thought we were going to miss the flight. We found out the flight was in fact cancelled due to technical issues with the aircraft, which was in fact flying to Venice a few hours prior. Chaos followed after as we where met other passengers travelling with BA who also had their flight to Frankfurt cancelled. A huge crowd of people appeared at the help desk. Luckly we were rebooked onto a later flight which was also delayed by an hour.
| Aircraft | E-170 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LCY to GVA |
| Date Flown | August 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"comfortable and enough legroom"
3 reviews T Roelter (United Kingdom)
✅ Verified Review | Wonderful service and hospitality. I flew from London Heathrow to Munich. The flight departed on time and formalities at the gate were professional. The cabin was clean, the seats were comfortable and offered enough legroom. The complimentary sandwich and drink was tasty, and cabin crew friendly and helpful.
| Aircraft | A319 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LHR to MUC |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Club Europe seats are a joke"
Peter McDonald (United Kingdom)
I flew British Airways Club Europe, from London Gatwick to Malta International Airport. I don't know why we paid double the economy fare per person as the seats are exactly the same as economy class apart from the lavish table in the middle of the 2 seats. You get a blanket, a cushion and nicer food than economy and access to the lounge, which comes with my Barclays travel deal anyway. I enjoyed the food on the plane but my sisters friend who flew with us is a pescetarian which means she only eats fish and not meat, so the crew said that's no problem and gave her a disgusting baguette with tomato, but she didn't like it and there was no other choice for her. Complete waste of money but I loved the chocolate cake - the best I've had. To conclude the BA club Europe is a waste of money because the seats are exactly the same as economy class and your paying to travel in more comfort and luxury. The Club Europe seats are a joke.
| Aircraft | A320 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | LGW to MLA |
| Date Flown | August 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"cabin crew excellent"
K Morrison (Cyprus)
✅ Verified Review | Flew British Airways from London Heathrow to Larnaca. Cabin crew excellent. Cheerful and helpful. Food and drink good. Let down by aircraft. Business class seats are identical to economy. Little recline. IFE was not working for the whole plane for the whole flight. In any case IFE was one small screen in the bulkhead with no choice of content. Business cabin is normally rows 1 thru 9 but was extended back to row 14 meaning we had to share the two lavatories with economy section. Flight left late but arrived almost on time. An OK flight but the business offer is not worth the extra cost. Would recommend BA but not on this route. (Boarding on outbound and inbound flight chaotic with priority going to families with babies of which there were very very many).
| Aircraft | Boeing 767 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | LHR to LCA |
| Date Flown | August 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
