British Airways

✅ Verified Review | BA club Europe, London Heathrow - Istanbul - London Heathrow over a weekend, check in at T5 quick as was priority security used the galleries South lounge which while very busy was okay with a few breakfast food options away from the main terminal. Boarding organised on to a pretty old 767 however seat 5A clean and comfortable, departed a little late but caught up the time with on time arrival. Crew very good, friendly and chatty, one of BA's assets, food served was also nice lots of drink runs on the 3hr 45min flight. Check in on the return again quick as was the priority security lane otherwise Istanbul Ataturk airport is not my favourite its crowded & dirty, the lounge used by BA is one of the worst! Not worth the trouble of finding. Boarding through gate 209 organised seat 3A old but clean and comfortable 767, departed about 1 hour late good food & service from a nice crew, arriving LHR on time although the flight arrived on to the furthest possible gate and immigration (Not BA's fault) took so long with huge queue which meant over 1 hour getting landside. Good service. Will continue to use British Airways if the price is right.

✅ Verified Review | Madrid to Perth via Singapore. So disappointed with BA. Really useless airline. Flight delayed on arrival to London 3 hours and no reason given. Missed connecting flight to Perth from Singapore. Was given Pay-in lounge access and this was better than nothing but I wonder why they couldn't have just given me access to their lounge. I decided to give them a chance since avoiding BA/QF flying between Australia and Europe but I never will again. Pay to reserve seats? Pay to request meal? I guess BA is positioning itself as a budget airline, but its price doesn't reflect that yet. It's a shame as I enjoy the transit through Singapore rather than the gulf states. Meal service was alright, food good, and the service also okay but they chatted in the galley most of the flight and didn't serve drinks. They were quite a cheerful bunch at least. Check in process was smooth all in all.

✅ Verified Review | Miami to London Heathrow with British Airways in First Class. The boarding process at Miami was chaotic with the staff member inviting World Traveller Plus, Club World and First Class to all join the queue to board. Despite flying First Class it took 15 minutes to get to the front of the queue and a further 10 minutes on the jet bridge before getting onboard. The crew were indifferent and we were not escorted to our seats. The "hot" towel service before take off was a cold dry towel which had not seen any hot water. The "hot" nuts were served 10 minutes after the drinks. The meal was dry and of poor quality. The cabin crew forgot my partners main course and put one in the oven 30 minutes after everyone else had eaten and when it was served, it was cold and inedible. When the crew member made my bed up I was informed they had "run out" of duvets and the crew only managed to find one after I complained about the poor experience to the CSM. Based on this experience, BA's penny pinching across all of the cabins has lowered the quality of all of the product and it is not worth paying for First Class - save yourself some money because United Airlines Economy Class is better than what I experienced on this flight.

✅ Verified Review | We flew as a group of 4 from Heathrow to Krakow in Club Europe. The aircraft was clean and newish so had the new "economy" seats in the Club section. I would like to know who at British Airways sanctions the use of these tiny seats in Club (I know its nice to have the middle seat blocked but I would prefer a bigger seat to sit in - maybe BA should have a look at Turkish Airlines Biz cabin!) The service outbound was just adequate - one drinks round, then a dinner service (BA872) which was edible but slopping / dumping the meal out of a heated plastic container into a china dish in front of the passenger lacks some grace to say the least. Are the crew trained to do this or was it just bone idleness not to prepare the meal in the galley then serve to the passenger? In all, the outbound journey was just about passable but not comfortable given the seating. Now for the return - what a joke! Nn lounge at Krakow - that's right you squeeze onto the end of that overcrowed bench by the gate and keep quiet! The flight was delayed by nearly 3 hours, so by the time boarding started it was a scrum (priority boarding abandoned) to get through the gate as most passengers were so fed up. British Airways prefer not to pay for airbridge access to the plane so we were then treated to a nice ride in an old banger bus crammed to the gills with sweaty fed up passengers all trying to avoid other peoples armpits. Once on the plane the same tiny seats, although we were winners all round as we managed to bag 1A and 1C so at least we had some leg room. The meal service on this leg really did make me giggle. The steward offered a shriveled chicken salad (leg meat skewers), or get this, a boxed sandwich. I actually had to ask if that was it? He replied "yes" to which I replied "so who's eaten all the food?" He laughed and actually said we were lucky, and if I had any food with me could he have some! And I'm not making this up. Once at LHR it took 1h for the bags to turn up by which time the Pod service to the parking had stopped (and that turned into a complete drama but I won't go there on this ocassion). So - what did we get for our Club fare to Krakow? In my opinion very little, and what we did get was rubbish. If anyone is thinking of going to Krakow with BA my advice is save your money and fly economy (with another airline), and spend the saving having fun there. In fact choose another airline since BA on this route are just a joke. I have been Club Europe hundreds of times over the last 20 years and the gradual decline in the product has now just about reached the point where once I have used up my 300K Avios it'll be Bye Bye BA for good. (I will only use Avios to get First long haul as that gets you the best return on them.

London to Denver. Seat space poor (I'm 6ft 2" and really struggled). Film selection poor, screen size - poor temperature control, poor food. Drinks infrequent Nothing in comparison to Emirates, Qatar, Turkish etc - on par with Ryanair at best (Ryanair doesn't have films but is almost as comfy but 8 hours of this BA flight is just painful). Better to find another airline and route if possible.

London Heathrow to Cape Town. Check in at Heathrow T3 very efficient. Used my card to access the BA Lounge at T3 which is pretty average, although enjoyed a good supper with very good claret so did not need to eat on plane. Boarding a bit of a mess at remote gate 35 where both the PA and aircon were not working, but nonetheless everyone seemed to be seated before the inevitable missing passenger/bag offload, which caused a 30min push back delay. Service seemed efficient on board (although I did not eat dinner) and we had a friendly young crew member on our aisle. Managed to get some rest and with enjoyed breakfast before landing at CPT, 30 mins late. All in all, reasonable value for money. The usual hopeless British Airways IFE which needs constant re-sets and is from the age of the ark.

✅ Verified Review | Flew London Heathrow to Miami return with BA, then onto Bogota with Avianca. British Airways have gone from being a very good airline to barely satisfactory. Not only was the flight delayed by an hour both ways, but due to a baggage error they made on the return flight, I only just boarded the aircraft on time. On both flights they ran out of one of the food options, leaving only the vegetarian dish. They onboard entertain system was low quality - a small screen with poor resolution. Seats were more uncomfortable than many other airlines I've flown in economy, Their only saving grace is the generous trolley bar allowance. I had connected from MIA to BOG with Avianca - they are a much better airline. Seats were more comfortable and entertainment system of a much higher quality, and they had USB charging in economy. Shows how far BA have fallen when they're being outdone by the Colombian national carrier. If it wasn't for the better price, I would have preffered direct flights with Avianca.

London to Johannesburg return. Still waiting for a reply, after 6 attempts via email, post and phone to make contact. On flight BA 0055 to Johannesburg the inflight service was the worst we have ever experienced. We took off around 19h30, and were only offered a drink at 21h30. This was the only drink offered that night. Dinner was served at 22h30, no drinks accompanied this. We were surprised to see we were sitting in the back row of the plane, which was not what was shown on the diagram when we booked and paid extra for selecting our seats when we made the booking. We did not have a choice of meals as they had run out, all we were offered was a very poor excuse for a mushroom risotto, which was inedible. It took over an hour for the trays to be cleared away. Breakfast was served to the special diets around 04h30, waking the entire section where we were seated, then the lights turned off for another hour until we were offered an equally horrible breakfast. Coffee was not offered at all - the amount of liquids offered was below minimum requirements, if we had not taken our own water with us we would have had a problem. When we departed the plane it look like a rubbish tip, no waste had been collected during the flight, the cabin staff were surly and uninterested. Prior to this flight we tried to avoid the “back of plane” issues by paying an additional £56.00 for exit row seats. The payment was accepted and receipt issued via email. When we went to check in online our original seats had been allocated again. When we arrived at Johannesburg airport we were told that the seats were no longer available and had been allocated to other passengers. No apology or explanation was given. Not the way we wanted our holiday to end. The service on this flight was as to be expected, regular drinks offered (water throughout the night), the only negatives being no choice for dinner and a poor breakfast. Cabin staff were very good. We have not received a refund for the £56.00 paid for the exit row seats, and I await an explanation as to why these seats were not allocated to us. Even though we were flying economy, we expect a level of service and edible food. If the back rows are to receive less or no choice on food and drinks then they should be charged less. This is unfair and bad business practice. Upon speaking to other people who have flown with BA, the general consensus seems to be that only first / business class passengers seem to be valued, and our experience confirms this. BA were not the cheapest flights by far, we opted to fly with them due to reputation, which was sorely let down.

✅ Verified Review | British Airways is getting worse. Online check in, what's the point if you cannot choose seats? No warm food on any of my recent flights (except Transatlantic), yet the prices still don't reflect this. Moreover, when I asked for a warm tea, as well as a can of coke on board, the flight attendant looked like he was doing me a favour for giving 2 drinks as opposed to just one! At least I didn't take the crisps offered to me. Always late when flying in or out of Gatwick, which might be due to the airport.

✅ Verified Review | London Heathrow to Larnaca. I went into the British Airways app on my phone 20 seconds after online check-in opened, and totally disappointed to see only 4 seats available to choose from. This is the second time this has happened with British Airways in the last few months, who really should not be offering an online check-in service if you not given a reasonable choice of seat selection! I called them to enquire why they do this, to which the reply was that most seats are "restricted" on online check-in. They did sort the seat I wanted however as I'm flying with my Mother who obviously I want to be sat next to. Yet when I looked yesterday at the option of paying £15 for a seat reservation before online check-in opens, there was a good choice available. If British Airways really want to charge extra for choosing a seat, and make it almost impossible to have a seat choice for those not paying, then they should abolish the online check-in as it's clearly not providing the service it should do - Online check-in means being able to choose from several seats, not being unacceptably limited to 4 seat choices only, just 20 seconds after online check-in has opened!