"I would not recommend BA"
John Speir (United Kingdom)
London Heathrow to Hong Kong with British Airways on theirn A380. I have had more legroom / seatspace on a 2 hour holiday charter flight to Spain. Don't know why I had to endure such a cramped position for 12 hrs. Then to top it all, i'm sorry sir we havent got any breakfast left. Not a happy chappie. Return journey same cramped conditions. For a long haul flight I would not recommend BA.
| Aircraft | A380 800 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to HKG |
| Date Flown | November 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"aircraft are very old"
R Christie (United Kingdom)
✅ Verified Review | British Airways from London to Bangkok return. If you are thinking about flying British Airways to Bangkok. Don't do it. Thai Airways or Eva Air for the same price offer a much better service (for direct flights). If you want the best go with Emirates but it's a stop over flight. I fly this route 20 times a year. Here are the key reasons why you should not fly with British Airways. From my experience I believe they overbook flights so they are always full which increases the risk of being uncomfortable and not flying. The aircraft are very old. If you ask for a snack during the flight the staff love to tell you 'Can you wait? service is in 20 mins' this has been tested a few times. They hate anyone who asks for a snack because it starts a chain reaction with other customers. The next service could be in 1 hour but they will still tell you 20 mins. Entertainment is terrible and old and you will also keep accidentally pressing the service button and light with your arm. No phone charger and no USB port. No Wifi. Seats are very old, very uncomfortable
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LHR to BKK |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"the crew were pleasant and efficient"
Simon Castleman (United Kingdom)
Good service flying from London to Madrid, attentive crew and acceptable breakfast on outbound leg and meal on return leg. Outbound leg the crew were pleasant and efficient. On the return leg the crew were one of the most attentive and approachable I have met on a BA flight in quite some time. Food for a shorthaul flight was very good and drinks including champagne regularly offered. The only gripe I have is that unless you are a One World Emerald card holder you can't select your seat at the time of booking unless you pay £22 per person per sector. I think it's a British Airways thing. Even the LCCs let you book your seat for a reasonable cost. Paying business class prices I expect to get seat selection as a standard regardless of my status. I think this policy is misguided and I will take this into consideration in booking future flights.
| Aircraft | A321 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to MAD |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"hit a new low for me"
C Draper (Australia)
✅ Verified Review | Singapore to Sydney in business class. The price was lowish so we booked—never again. Seat comfort was almost non-existent with appalling ergonomics. The in-flight service hit a new low for me: absolutely shambolic, no team effort, aloof hostesses were openly dismissive of passengers. Food and drink were cut-price and worsened by late wine and bread. No water offered and meal items forgotten. Entertainment choices were sub-par. No noise-cancelling headphones. No cosmetics in the dirty toilets. A dollar-shop amenity bag. I have had better economy experiences than this sector. Shame on you British Airways.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | SIN to SYD |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"one of the worst journeys"
B Najati (United Kingdom)
✅ Verified Review | Hong Kong to London, seats 22K and 22J. It was one of the worst journeys we have ever had to entail. My other half who is 6'3" was locked into a paralysed position for 13 hours made worse when the passenger in front reclined their seat for 90% of the flight. The small metal box in front of his seat also restricted his leg room and comfort. He couldn't even watch the in-flight entertainment as there was barely a gap between the screen and his face after the seat in front was reclined. As a shorter limbed person at 5'4", I was also deeply uncomfortable through most of the flight. Placed in the middle, I barely had any where to put myself, seats were so narrow and confined and the person sitting on the other side of me was of slight build. My headphone socket was crackling and the film I wanted to watch, Cleopatra, (with the desperate hope of killing 4 hours of time) wasn't working, it was just a black screen with audio. After travelling long haul last year to Tokyo with another European airline, I could clearly detect a startling difference with the way economy passengers are treated on BA. Within 10 minutes of takeoff the other airline cabin crew handed out bottles of water and bags of pretzels to customers. On BA we had to wait at least 30 minutes before being offered a drink. On this particular flight staff seemed unfriendly and unapproachable and there seemed to be a general contempt for economy travellers. Would much rather pay more and travel with another airline than travel with BA long haul ever again.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | HKG to LHR |
| Date Flown | November 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"relegating to a low cost airline"
J Tydeman (United Kingdom)
A good flight from Heathrow to Stockholm. Busy and chaotic boarding as didn't board by row number. Therefore boarding took forever and with an excess of hand luggage, flight was then late. On board meal now a bag of crisps or biscuits but I know that by January even that will have gone, thereby relegating BA to a low cost airline. Not surprised mind you, as they have to compete with the others, but BA will need to keep their prices keen. Female crew were as friendly as ever. Males less so.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to ARN |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"closer to low-cost carriers"
M Warburton (United Kingdom)
✅ Verified Review | London Heathrow to Zurich return using their business class. Online check in and easy access through security at Heathrow. Lounge was overcrowded and not much better than using a coffee shop in the main terminal. Seats onboard A321 are a joke for business class with very small legroom / seat pitch. Food also shows reals signs of cost reduction, and BA is very much closer to low-cost carriers than airlines like Lufthansa or Swiss. Staff service was best described as "perfunctory" - they provide F&B and then rest of the flight in the galley chatting very loudly about their Christmas plans. Return flight no different, except that cabin staff did manage to say hello as we boarded flight. BA has become a very expensive and disappointing way to fly.
| Aircraft | A321 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to ZRH |
| Date Flown | November 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"the service was merely adequate"
S Long (United Kingdom)
What a disappointing experience flying British Airways from London Gatwick to Mauritius. Flew club class and the service was merely adequate, they did what they had to do and no more - at no point we were made to feel valued customers. A request for a cup of tea after dinner, resulted in no tea brought (it was allegedly given to another passenger), when we had fruit as a dessert, it was given with no plate, bread at breakfast was also given without a plate - had to be put directly onto the tray. On the flight out the new film releases advertised in the onboard flight magazine, weren't available to view. Given that we paid a lot of money for these tickets, the service given was very poor and the flight attendants not overly friendly. BA now seems to be a budget airline with regard to service and amenities but premium in price. Flew Emirates last year to Mauritius and there is no comparison. Emirates wins hands down. BA needs to get its act together as it will loose customers.
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LGW to MRU |
| Date Flown | November 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"absolute disgrace"
A Oldham (United Kingdom)
✅ Verified Review | Absolute disgrace. They cancelled my flight 1 hour and 45 minutes before the the flight and put me on the next flight with 3 hours 15 minutes delay. I do have VIP access to the lounges, however, non of the lounges in T5 accepts my lounge access card/company. When I asked the BA staff and managers to arrange access they only gave me an insulting £5 worth of voucher. Surely they can do better than that. It probably doesn't mean anything to BA, but I am not a happy customer.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to IST |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"it was not a pleasant flight"
W Cole (United Kingdom)
✅ Verified Review | Bassinets by British Airways cater for newborn only. My 10 month old son could not fit in it. The only option was a child seat, however my son sleeps lying flat and will not stay sleeping in the child seat. The only option is to sleep on you. However the arm rests are fixed in and hard. Couple that with the need to breast feed your child, with his poor head and legs crammed in between the seat, either his head would get banged on the armrest or he'd kick the armrest at the other end. It was not a pleasant flight for myself or the child flying from London to Hong Kong. Other airlines offer bassinets up to one years, some even 2 years and also have arm rests that see moveable so that your child is not so constrained in a tiny space for long hours. Imagine a 13 hour flight with your child sleeping on you diagonally length wise because he can't fit in the seat. And every so often you fear he'll fall off your lap. To travel like this for any one or child is ridiculous and British airways refuse to do anything about it.
| Aircraft | A380 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LHR to HKG |
| Date Flown | November 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
