British Airways

✅ Verified Review | New York JFK to London. Pleasantly surprised to have experienced a nice flight on BA. Although the aircraft was relatively old, the seats were comfortable with a generous seat width and pitch. I had a rude shock when I was told I had to be seated in the middle seat of the middle row but it turned out alright. The slack with BA is that we have to purchase a seat if we wanted a specific seat. It is their way of ancillary income. The IFE can be improved as they have very limited offerings. Cabin crew were extremely friendly and attentive. They were tested when we had an ill passenger upon taxiing for departure. They showed compassion and were professional in their services.

✅ Verified Review | London Heathrow to Belfast City. A really good flight, left on time, crew smiled and looked like they were having fun. A full cooked British breakfast which was served with great efficiency and was hot. Interactions with passengers positive. Landed on time and as had no luggage we were in the long queue for rental car in no time at all. Flight back was not as good as was delayed due to fog earlier in the day, check in was surly but on board crew still fine. On both flights the crews paid extra attention to children and I liked how they delivered child lifejackets to the bins above kids for each child passenger. Fare was cheap too, the only disappointment being that they don't have business class on domestic flights so we couldn't treat ourselves to a bit of luxury

✅ Verified Review | London to Toronto return. Business class outbound, First return. No complaints at all. Both flights departed on time and landed slightly early. Food actually quite decent for once, and crew on top of their game both directions. Had the latest entertainment system both ways. Clean comfy seats. Not much else to add – if only British Airways could get it this right every time.

✅ Verified Review | Chennai to London Heathrow with British Airways. OK service and flight, but sunlight through the tinted windows was an issue as there are no blinds on the aircraft. I understand some airlines are now coming up with solutions but this is a design flaw on the 787, on a long daytime flight you can't cut out the sunshine, just lower its intensity. Seat layout is poor so almost all seats you will be either needing to climb over someone or have someone climbing over you. Not up to standard. The lounge in Chennai was also poor.

✅ Verified Review | Singapore to London. Having not flown British Airways long haul for over fifteen years I was pleasantly surprised on my recent return trip to London. The premium economy seats on the upper deck were clean and comfortable and the food served was well above average. However, more important was the unobtrusive service provided by the cabin staff whereby announcements are kept to a minimum and there is no constant patrolling during the flight. Both flights left and arrived on time. Overall a very good experience.

Tel Aviv to Heathrow with British Airways. Another good flight. IFE much improved. Tasty food served promptly with plenty of drinks. Seats not great as usual but not so important on a relatively short flight. Friendly and efficient cabin crew. Flight was 25 mins early at Heathrow, which is always a bonus. Only downside was slow check in faff at Tel Aviv.

✅ Verified Review | Marrakesh to London Gatwick with British Airways. I fly BA very frequently and the service varies each time. The lounge at Marrakesh is a joke with only a few seats and very limited choice of drinks - 2 miniature bottles of wine between approx 20 passengers. However the flight itself was good with nice meal and champagne. The cabin service manager was great going around offering drinks frequently for a 3 hour flight this was brilliant. The flightdeck kept us updated during the flight. My only other issue would be my baggage was marked with priority but was one of the last to come off.

✅ Verified Review | It was a horrible experience while coming back from Sydney to Singapore on British Airways. Our baby stroller was marked for some other airline en route to France, so we now have to wait long way if it will finally come back to Singapore. We ordered special Hindu Meal. As per their staff, hindu meal is a vegeterian. However we were served rice and lamb. After that there was no alternate arrangements made. Even the refreshment meal was provided with the leftovers bread which was hard to eat. The cabin temperature was very low and worsened during our 8 hrs journey. I pledge not to take British airways ever.

Amsterdam to London. As a member of their Executive Club and someone who has flown with British Airways 3 times this year I now regard them as the airline of last resort. The service on BA is beneath contempt. Ryanair used to be the source of most complaints when flying, but in my experience Ryanair service and punctuality beats BA with their reliance on a long lost reputation. Every BA flight I have taken this year has been a source of strife and disruption. From disruption in the cabin the like of which I have never witnessed on any airline other than British Airways, to delays on nearly all BA flights I have taken in 2016, rude, surly staff that act like BA was still a 1970's state enterprise. Now when I search a flight and BA appears I shudder. It is even worth leaving the UK so you get a different national airline. There were even problems with the booking process. What makes matters worse is that British Airways accept that they are wrong when making a complaint but do nothing to put matters right.

✅ Verified Review | London Heathrow to San Francisco with British Airways. BA was once a classy airline for their first class service, amenities and food. But they have succumbed to the economic pressures to the point their first class service is a lot less than it use to but the price is still absurd even using points. They even hijack you for an additional $1000. Or as I like to say, you cough up 200K in points and the $1000 fee covers their real expense for you to sit in first. They have jammed more seats in so the attendants have more customers. The seat in spite of its new design is tighter and less comfortable for a 6'1", 240 person to do anything but sit up and watch a movie or hope they do not run out of the food selection on the menu. Second, the staff use to be the most experienced flight attendants but the last two times I flew BA in first I had young attendants who clearly were not use to serving FC customers. A request for say an additional pillow or second cup of coffee went unanswered more than once which is a sign of inexperience. The last trip flying home in April I was handed a menu with a tasting menu or a traditional menu. First class was maybe 50% full. When it was my turn, I asked the flight attendant if I could select some of the tasting menu along with features from the traditional menu - she said she would check and shortly returned to say they were out of the tasting menu items. Now please explain to me how any international first class service could be out of food 10 minutes after leaving the airport? Clearly if they do not have enough for mix or matching then this is a stingy sign of cutbacks on the lowest scale to save a few pennies. At the average price of $10,000 for a first class seat, BA should make damn sure first class has all the food you need. Their menu also talks about late night snacks and on the last two BA first class flights to the US when I wanted to try these snacks they were gone as they are shared with business class. The food served is both uninspiring and generally on the level of US airlines first class which is cooked to death and reheated. Way to go BA, you have sunk to the lowest common denominator. Third, when I arrive in SF and in spite of my luggage having a priority tag, it never comes out in the first batch and often towards the end of the delivery so they have failed on even that count. Unlike the first class asian carriers like Singapore and Cathay where my FC luggage arrives first, BA is always hit and mostly miss. Finally, what galls me is the worthless survey they ask me to fill out describing my FC experience on BA. I let them know everything I said in this review and the last question asked is "would you like us to call you regarding this review and experience"? Yes, I say and not once has someone called. I am waiting for the day when BA announces "all passengers including first" should buy food before boarding and headsets are for sale.