"an excellent flight"
Owen Griffiths (United Kingdom)
✅ Verified Review | San Diego to London, an excellent flight with really good Club World service from crew. The crew in the upper deck knew their jobs, anticipated requirements and smiled when delivering service, no complaints and a decent nights sleep. They knock US airlines into a cocked hat and I should know as I had the bitter experience during my stateside trip.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | San Diego to London |
| Date Flown | March 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"so disappointed with the service"
A Browne (United Kingdom)
✅ Verified Review | Flew British Airways from London Heathrow to Dubai. I do not normally write reviews but I was so disappointed with the service and flights from BA for a recent 4 night stay in a Dubai with my wife, that I had to make a comment. Some of the staff (not all) were rude and they had run out of food when they came to serve me. Will try and use other airlines in the future wherever possible.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Dubai |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"tired, worn interior"
Ian Sinclair (Netherlands)
✅ Verified Review | Amsterdam to Gatwick was the usual short haul commuter flight, no difference in seating apart from the empty seat in the middle of three seats, no apparent additional leg room compared to economy class. Onward flight to St Lucia, paid for advanced seating allocation as did not want to travel facing the back of the aircraft. Tired, worn interior and the food reflected this too. Outbound crew were helpful and energetic, keen to assist where possible and were prompt to attend when the call button was used. Inbound flight was the same tired interior, unappealing menu and indifferent service. The only redeeming event was that my reading glasses and pen, left on board on the outbound flight were returned to me 5 days later when I travelled home. 10/10 to British Airways staff in St Lucia for managing this so well. I hope that BA will be renewing its fleet soon, it will not be my first choice of carrier for long haul travel until some investment has been made.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Amsterdam to St Lucia via Gatwick |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"now charge for food and drink"
B Carr (France)
✅ Verified Review | My last few experiences with British Airways have been extremely disappointing, they just do not offer the level of service that customers used to enjoy. On my most recent trip from London to Toulouse, I booked using my Avios points. I then had to cancel the outward trip for personal reasons and was charged extra to do so, so I ended up spending more on 1 flight than I had for 2. They now charge for food and drink on shorthaul flights, I even had to purchase a bottle of water. This is akin to a LCC such as Easyjet, but the fares are still much more expensive. In addition, I received an email from the airline saying they had tried to contact me and could I contact British Airways about my booking. I had received one missed call with no message during working hours. Having eventually dug out the right customer services number (these were not provided on the email) I tried several time to get through on but was left waiting so long I eventually gave up.
| Aircraft | A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Toulouse |
| Date Flown | March 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"inflated prices for food"
D Gordon (United Kingdom)
✅ Verified Review | Edinburgh to Luanda via Heathrow. British Airways has started charging inflated prices for food, on a flight that is already highly priced in comparison to other airlines, The standard is pathetic, and it is no surprise that the flight was empty. They are just a very expensive EasyJet / Ryanair.
| Aircraft | A320 / Boeing 777-200 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Edinburgh to Luanda via Heathrow |
| Date Flown | March 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"worst airline I have ever flown"
G Riggs (Ireland)
✅ Verified Review | London Heathrow to Las Vegas. Never had need to write a bad airline review before now. British Airways was the worst airline I have ever flown with. Old shabby and dirty plane. Tv screen was broken and hanging off the back of seat when I arrived. The only nice crew member for the whole flight managed to move me. The seat I then sat in was dirty and had dirt on the seat back (old food stains) and on the belt. No drink served with meal (except water). When I eventually went up looking for a drink they had no beer at all and only had a little wine left. I had a white wine. When I asked for a second (yes only a second drink on a 9 hour flight I was told they had run out of wine also). I had to have orange juice. Awful and rude staff (with exception of one). Worst airline by far I have ever flown with.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Las Vegas |
| Date Flown | March 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
" cutbacks are a cut too far"
Pam Stephenson (United Kingdom)
❎ Unverified | Gatwick to Bridgetown. Firstly couldn't book myself in online - my husband had a reward flight and he was checked in but I couldn't move him, his seat was fixed. So we had to leave mega early so I could sit near him! Luckily got the seat behind him. Food and seats terrible. Tea time snack an insult, 2 small cookies. Breakfast was a muesli bar! I already have booked with BA again for Tampa but they are the only airline that fly there direct, however my annual flights to Barbados will be with Virgin in future. I have complained twice re check in, meals and the broken tray table on the return trip, and have been offered 5000 Avios points (£40) that just ties me into flying with them again, especially as they expire every year so will disappear before I might want to use them! The cutbacks are a cut too far BA. Tip: buy a sandwich in Boots on way out and buy something to eat on way back before you go to the airport!!.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Gatwick to Bridgetown |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"experience was a bit shoddy"
2 reviews Simon Oakley (United Kingdom)
❎ Unverified | Flew Gatwick to San Jose, Costa Rica return with BA at a very good price of £1200 return for both of us. The flight out was a typically cramped Atlantic crossing, and my wife and I were separated and unable to sit together. The cabin crew were professional and there were lots of complimentary drink runs. The food was average at best, and lots of options ran out during the flight. On the way back the plane left 90 minutes late, the crossing was quicker at 9 hours, some time was made up, and cabin crew were very good. My main issue was that the plane did not seem to have been prepared very well. There was nothing at all in my seat pocket, not great when you are referred to safety material that should have been there, and wasn't. The catering was really disgusting though. I was served a vegetable lasagne which consisted of a suet like stodge surrounded by some runny soup. Truly horrible, and the worst long haul catering I have ever been served. I thought that the whole experience was a bit shoddy and average, such a shame that the Middle East carriers are so much better in virtually every way. Sad and disappointing.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | San Jose to Gatwick |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"not worth paying for business"
Anastasia Therianou (United Kingdom)
✅ Verified Review | Orlando to London. I had booked business class and I wanted to be comfortable. Unfortunately, with British airways I paid all these money and at the end I was having so many issues that made me thinking of not flying with this company again. I checked in 24 hours before the flight, as soon as the online check in opened. The system gave me only a single seat, opposite to the direction of the airplane, with no possibilty to be able to change it. I called British Airways main office to try to sort this out, initially I was told that they could not do anything and they sent a note to British Airways at the airport, as airport keeps some business class seats. I called again the main office to talk to a different person, in case I was suggested a different option abd the second officer sent a second note to the Aeroport. As soon as I arrived at the airport, at the check desk I was informed that they had not received any notes and there were no seats available for me, however they were going to fix it at the gate. When I arrived at the gate, I was asked to try myself to ask every other business passager to swap seats. I do not feel that it is worth paying for business with British Airways, and then getting all this chaos. It was finally found one staff who had kindly agreed to asking other passenger for swapping seats on behalf of me. Finally, my Lagguage that was 'priority' came out last.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Orlando to London |
| Date Flown | March 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"not a business class product"
1 reviews P Reece (United Kingdom)
✅ Verified Review | Newark to London Heathrow. This was the first time I have flown long-haul BA for sometime (although I am BA Goldcard holder due to my travels on other Oneworld Carriers). The lounge in Newark is lovely and mostly quiet although there is no separate First section and food is only offered for business and first passengers. Super views over the airfield. Boarding was smooth however the hard product is awful compared to the competition. This was a new Boeing 787 however the Ying-Yang seat configuration, no air vents, high density, poor quality food (and very little of it), very basic toilet facilities (compared to American business class on the same route), a shoe bag instead of amenity kit. The product is akin to an excellent premium economy and not a business class product. Flight attendants were ok but just going through the motions. I asked not to be served breakfast and just a cup of tea but this was forgotten about. The arrivals lounge is grim - tiny plastic and linoleum shower cabins which are not clean and too small. Overall very poor and I will not fly with them again unless no other options.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Newark to London |
| Date Flown | March 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
