"my last time to book with them"
1 reviews S Lepinski (United Kingdom)
✅ Verified Review | This will be my last time to book a trip with them. I booked a return trip for April 2017 from London to Istanbul a few months in advance, they ended up cancelling my 11:00 flight and moving me to the 07:00 flight which would not work for me. After the agent telling me to take time to work out a plan I left it for a few months. On calling yesterday they told me that I had accepted the changes as it was months ago I told her that the other agent suggested that I wait and decide later. This was followed by the fact that I had purchased a cabin bag only fare, but I travel with a iPad or laptop, with the recent electronics ban BA were going to force me to pay £50 for a bag to check my device. Although this was not my fault. To add to this everything is paid for now, reduced legroom, pay for seats and no way to change them even on check in, I can see no reason to fly BA any longer. I called my travel agent who was able to cancel my trip for a small penalty. I have rebooked with Turkish Airlines who was only a little more cost at last minute, they include food, checked bag, drinks and seat selection and sometimes a Boeing 777 on this route.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Istanbul |
| Date Flown | March 2017 |
| Value For Money | 12345 |
| Recommended | no |
"how much of a budget are they on now?"
B Andrews (United Kingdom)
✅ Verified Review | Heathrow Terminal 5 is a great airport, dedicated to British Airways, the check-in service was not as fast as they say, it was normal. The BA staff on the ground were cheerful and happy to help. I was very excited to fly on the new Dreamliner from London Heathrow to Dubai, but my dreams were crushed within my first few steps onboard. First the IFE felt very old and not clear at all, something you'd expect on non-refurbished B777's. Choice of movies and TV Shows are pretty good so I can't fault BA on that. The seats are nice, the head rest is excellent and leg room is okay. Cabin Crew are lazy and just do not want to serve us, I was waiting more than 7 minutes for someone to come to my bright light hovering above my head. The food is okay (Your first meal) its hot and options were good, two meats and nothing more you could ask for on a plane. However and this is a big however, your second meal we were given a Breakfast Bar, that was disgraceful! How much of a budget are they on now? I thought maybe something happened to the food so they gave us Breakfast bars instead, but on the return journey we were given a cookie for Lunch, people were laughing and looking at their cookies in disgrace. I just can't believe how downhill BA has gone. It's incredible how the airline now charges for shorthaul flights too, I think they're running out of money. Unfortunately I booked my flights to Marrakech before this expereince, and I promise that would be the last time I fly with BA.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Dubai |
| Date Flown | March 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"seats are narrow"
David Taylor (United Kingdom)
✅ Verified Review | British Airways use a version of the 747 with a minimal number of economy seats on this route from London Heathrow to Johannesburg. Every seat on both outward and return flights was occupied. They make a bigger profit by having more seats in business class etc and so squeeze the economy class people into a confined area. Seats are narrow, seat cushions are hard, and I had a "large" person next to me both trips. I paid for an aisle seat in each case but comfort is impossible. Food was passable and no more, but there were two meals on the long flight. Cabin crew were surprisingly young and seem to be in training - polite and efficient but they had obeyed the instruction to disappear for most of both flights. Both flights on time. These ancient 747s are showing their age even though both of these had been "revamped" they looked tired but clean. The alternative aircraft used on this route is and airbus 380 but a fellow passenger said that the seats were even tighter on that aircraft. It is tiie that BA started to compete and not be so complacent.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Johannesburg |
| Date Flown | March 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"never use British Airways again"
C Leventis (Canada)
✅ Verified Review | I am 73 years old. Was scheduled to fly from Montreal to Heathrow on January 30th and from there to Athens on February 1st where I would catch another connection to Cyprus. I was delayed in Montreal for 5+ hours (never given a reason why), stuck in the aircraft from 9 pm until 3am cause customs was closed. Had to wait another 6 hours at Heathrow. Missed my connection to Athens and my connection from Athens to Cyprus. Was never offered accomodation or compensation. Had to book another flight on February 2nd and book a stay at a hotel close to Athens airport. Contacted British Airways, they replied with the usual vague comments. I followed up and never got a reply. Clearly I am being ignored. I will never use British Airways again.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Montreal to Athens via Heathrow |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"just about ok for value for money"
R Tompkins (United Kingdom)
❎ Unverified | Flew British Airways from London Heathrow to Innsbruck. Overall just about ok for value for money. Its a route where the price difference between economy and club is often no more than a £100 which is just as well because: Outbound, slow check-in, overcrowded lounge in desperate need of refurbishment (particularly the horrible toilets). No priority boarding, all bussed like sardines on the long journey to T3 where the plane was sat. On board, flight early, nice breakfast, good CC. Return, no lounge, no voucher to compensate for no lounge, no priority security, no priority boarding. CC again good on board and an ok lunch. Seats same in business as they are in economy. Business ticket meant skis carried 'free' - which would have cost £70 or so in economy.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Innsbruck |
| Date Flown | March 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"disgusted, what a rip off"
Robin Ingleton (United Kingdom)
❎ Unverified | London Heathrow to Dublin. Booked Business Class expecting extra legroom but seats are the same as in economy. I was and still am disgusted, what a rip off! How do they get away with it? Answer, people like me pay excessive air fares to fly with them, well not any more, disgraceful, they should be ashamed.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | London Heathrow to Dublin |
| Date Flown | March 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"not be flying BA again"
Maz Syed (United Kingdom)
✅ Verified Review | London to Dublin. I had not flown with British Airways for over 12 months but recently made the mistake of booking with them to fly out to Dublin from London Heathrow Terminal 5. It all started again, I had downloaded the BA app from the Apple App store and I tried to check in the night before using the app but I was getting the error message saying that it was not possible for me to check in at that time, I thought nothing of it and tried again in the morning when I was sat in the Taxi to the airport. On the app I noticed that the flight had been delayed by approx. 1 hour and some minutes (considering it is a local flight and I was flying with hand luggage only) I decided to stop so that I can get some food as having flown multiple times in the past 3 months (at least once and sometimes twice every week) I was under the impression that as long as I am at the airport an hour and 15 minutes before the flight then there should not be any issues (after all that's the whole point of flight updates?). When I got the BA self service machine with 55 minutes remaining in the original flight timing (and almost 2+ hours before the actual flight time) I had issues printing my boarding pass and was told by the helper to go to Zone E to get a Boarding pass printed by the counter staff, after waiting 20 minutes in the queue (bearing in mind that the flight was delayed by an hour and so there was still over 1.5 hours remaining until flight take off) I was told that the flight has been closed and as I was not there an hour before the flight time they can not help me and I ca not fly on that flight so I will have to take the next one (from 8am flight I was moved to 11am flight). After discussing with the check in manager I was told that there is nothing he can do as he doesn't make the rules. Needless to say that I had to book onto the next flight despite being through security and in the waiting area over an hour before the actual flight took off. If this is how the BA customers are to be treated, i.e. they have to be there on time for the original flight despite getting notification that the flight is delayed then I for one will most definitely not be flying BA again, the rules are to be helpful towards the customers and not one way traffic as it seems in this case (they are not putting any value on my / other customers time i.e. we must wait inside the airport like idiots despite knowing that flight is massively late ).
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London to Dublin |
| Date Flown | March 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"budget experience at premium price"
Robert Crawford (United Kingdom)
❎ Unverified | London to Barbados. Having used Avios points when making the reservation we were very disappointed about the high charge to reserve seats in advance. The crew were very pleasant and the aircraft was reasonably clean but there was choice of main meal available. British Airways policy of offering a "fun size" Mars bar instead of a second meal is unacceptable. In our opinion the airline are offering a "budget experience" at a premium price and we will not be making any further bookings with them.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Barbados |
| Date Flown | March 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Tired old aircraft"
2 reviews C Vernon (United Kingdom)
✅ Verified Review | London Heathrow to Bangkok. First time flying British Airways. I had heard all the bad reviews about them and they did not disappoint. Tired old aircraft, seat would not fully recline unlike the person in front of me. Entertainment system is dreadful and flickeered most of the trip - I did not even use it much in the end. Food was good, I will give them that. Check in very fast and efficient, plane pretty much on time. No Wifi or charging facilities onboard.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Bangkok |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"here is where the "value" ends"
W Cole (United Kingdom)
✅ Verified Review | Flew British Airways from Beijing - London Heathrow, Emerald member so a one minute check-in with a dedicated counter was appreciated. The BGS Lounge which BA uses was a welcome surprise, owing to the fact that there are many Japanese food options at that time (JAL also shares the lounge). Business section almost the same as First, albeit more people. Boarding seamless. Here is where the "value" ends. Two meals for 11 hour flight, but if requesting snacks in between you are directed to a copy of Highlife where there is a "sweet treat" menu, with sugar family items priced around £2-3 each. I declined that, and stayed hungry. The meals served were carb-rich pasta (tasteless) and a rice meal (dry, tasteless). I have minimal needs, but I do know BA has cut back so much now that it really is drink + meal + drink + meal on trans-con flights. Crew were friendly enough. Free exit-row seats for friend and I (Emerald benefit).
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to London |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
