"BA gets worse and worse"
H Neale (United Kingdom)
✅ Trip Verified | Dublin to Heathrow. BA gets worse and worse and worse. Today was special though. As usual the did the standard in Dublin by calling the flight as boarding in the lounge when it clearly wasn’t - after a five minute walk from the lounge it still hadn’t started. Again, as usual, Club food is the choice between a petrol station quality panini and a minute salad. Today as a special treat they hadn’t heated the paninis for my row - so cold they really showed the nasty cheap ingredients. And finally they ran out of champagne- about the only advantage left of club.
| Aircraft | A321 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Dublin to Heathrow |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"don’t waste your money flying BA"
R Dawson (United Kingdom)
✅ Trip Verified | London to New York. Aircraft was very dated, IFE poor, meal service average, no snacks, poor drinks service, crew exceedingly unfriendly and customer service after the flight abysmal. Seats on these aircraft which have not been refreshed are beyond threadbare and we’re outdated a decade ago. The meal service has taken a severe cut in recent years. To top everything off the crew couldn’t even provide a sincere smile or feign the slightest interest - embarrassing! When you tell BA about a negative experience they’ll waffle on about how great they are but fail to resolve the complaint - absolute waste of time - don’t waste your money flying BA - I’ve had far more positive experiences on Ryanair.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to New York |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"plane was very outdated"
H Humphreys (United Kingdom)
✅ Trip Verified | New York to London. IFE was good and the meal wasn’t bad. Drinks were served throughout the flight. Before we landed crisps and a chocolate were handed out. On the return trip when we arrived at JFK the queues were terrible. After we got through the queues, the gate staff announced the plane would be delayed by one hour due to a technical fault. Return flight was enjoyable but the plane was very outdated and IFE screens were tiny.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | New York to London |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"worst business class I have flown"
Gaurav Malhotra (United States)
✅ Trip Verified | Budapest to Philadelphia via London. They changed my return flight by more than 4 hours. When I asked them to change back to a similar time they refused even when a flight was there. Called back and got another agent who did it but changed business class to economy. Then they refuse me access to the business lounge and also refuse to refund the difference between the two classes. Wonder what they do with the miles. The worst business class I have flown. Never buy their premium class. Lounge in London is worse than the free lounge an American Express card provides. What the heck is wrong with them?
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Budapest to Philadelphia via London |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"The attendants were polite"
H Watson (Australia)
✅ Trip Verified | London Heathrow to Hong Kong on the A380 a couple of weeks ago. I flew in Premium Economy, which was obtained through points. The seats were comfy and felt quite spacious, however I am quite a small person. Glasses of champagne/wine offered on arrival, and the food was quite good. The attendants were polite. Inflight entertainment was decent, I especially liked the "Festive Season" section, which had a variety of holiday/Christmas movies. Plane left and arrived on time. Having had several negative experiences with British Airways in the past, I was pleasantly surprised with this flight.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | London to Hong Kong |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"bad service with delayed luggage"
Francisco Massanet (Canada)
✅ Trip Verified | London to Montreal. Very bad service with delayed luggage. For some reason the person at london heathrow send my suitcase under someone else's name and to a different destination. I was flying from London to Montreal and my suitcase was sent to Dublin. First guy I talked on the phone, after a week of no news at all, he told me that the suitcase was found but was left there at the airport and no further action was taken. Were they waiting for me to ask them to send it or something? In theory, he sent an email asking the airport to send my suitcase to Montreal. But after another week of no further news and website still saying suitcase is missing, I decided to call them again to find out that my suitcase, was still in Dublin. A second email, was sent to get my suitcase send it to me. A couple of days after and of course, with no news at all from them, I decided to call them back again. This time my suitcase wasn't in Dublin, it was sent to London Heathrow and they lost it again at that airport. This guy, asked me to call them back, Monday morning London time, so I did. I called back again on Monday morning, and after being about 10 minutes waiting for the guy to connect to his London team, he asked me to go to the website to add description of the items in my suitcase, when I had done that same day I placed the delayed luggage report. Don't they have all this info in file?. After telling him that I did that, first day, he then asked me to call them back in 48h again. I'm tired of going behind them like if it was my fault they lost my suitcase. No compensation was mentioned to me, even that I had to buy clothes and some other items that I already had in my suitcase. Lucky enough, this happened in my final destination and at the end of my trip, otherwise they would make my vacation quiet miserable. I understand, there is a huge number of suitcases traveling around everyday but that's no reason to let you wondering and waiting forever to get what's yours. I think this whole experience would have been much more satisfying if they showed some empathy and instead of making me wait and call them all the time, I would have get a call or email from them every once in a while following up with me. After this awful experience with their missing luggage department, I hardly doubt I will use British Airways again.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Montreal |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"currently looking for the luggage"
L Vanton (United Kingdom)
✅ Trip Verified | London to Houston. Executive gold club refused to help me or keep us informed about the case that did not get put on to the flight they subsequently missed another two days of flights at 6 possible flights per day. The staff were steadfastly of the opinion that this is not problem because we have received a card with 801 USD to buy essential items and that is sufficient in their eyes, furthermore they were more interested in leaving to go home and had ticked all the boxes at their end. Needless to say that because we are away for Christmas & New Year we cannot wear the basics for dinner another fact that really made no impact nor was it of any consequence to gold club team. I repeatedly explained that we could not attend dinner without the proper attire which is currently residing in the case that BA and baggage handlers have deemed less than priority. Because we have been given 801 USD No phone calls can be made to update us and the website advises that they are currently looking for the luggage which would be the same case that was dismissed from being loaded onto today's flight. Furthermore the suitcase could go on a minimum of 6 flights per day including the actual day it was not sent as there was a later flight which would have reunited the bag with the owner & negated the requirement of giving us 801 USD in the first place The callous disregard and blatant contempt displayed throughout this ordeal has ruined our holiday to the extent that we have requested BA return us home where we can collect the suitcase ourselves. The tag that may have fallen off is of no concern as everyone is well aware the shell of the case has the bar code stickers on it for that exact reason so that you can track the items.
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | First Class |
| Route | London to Houston |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Absolutely horrendous experience"
J Hester (United Kingdom)
✅ Trip Verified | Las Vegas to London. Absolutely horrendous experience! We were board and then left to sit on the plane for over 2 hours (in high temperatures with no air conditioning - the passengers were all sweating) before the plane took off. Kept saying it would be 10 mins and then 15 mins. 2 hours odd later we finally took off. Economy on BA is horrible. Seats are uncomfortable, no space, can hardly get refreshments (the cabin crew were offering us warm tap water), food is bad. To make it worse, when we landed in London we had to sit on the plane for a further 30 mins because BA didn't have a spare arrivals gate. Due to all the delays, we had to run like mad people to get from Heathrow to Gatwick in time for our onward flight with BA. Against all odds, we got their with 30 mins to spare (plane hadn't boarded yet) but they casually said we were too late and said we'd have to fly the next day. Absolute joke, I won't be flying with BA again when I have a choice.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Las Vegas to London |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"biggest disappointment was the cabin crew"
Omar Swidan (United Kingdom)
✅ Trip Verified | Flew British Airways from Dubai to London Heathrow. Overnight flight that departed on time and arrived 25 minutes early to a very easy to navigate through T5. Unfortunately this was the only positive aspect of my flight. Flight was on board a very old 744 with very poor inflight entertainment. B747 are beautiful old planes but the interiors should be updated. The food was OK. The biggest disappointment was the cabin crew who all seemed miserable and not interested. No smiles or even a "welcome on board" whilst walking down the aisle. On arrival they were standing together talking and laughing and not even acknowledging any of the passengers. The service provided by BA has significantly declined over the past few years. Even the newer planes (B777 and B787) haven't got cabins that compete with todays market. Also, just like other budget airlines, you now have to pay to choose your seat. Very very disappointed that I didn't choose another carrier as there are loads to choose from on this route roughly for the same price.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Dubai to London Heathrow |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"cancelled due to heavy snow"
Szabina Fetter (Hungary)
✅ Trip Verified | I was on a flight from New York JFK - Budapest via London Heathrow on 9th December The flight was delayed 6hrs, when I arrived to London I got information that my flight to Budapest was cancelled due to heavy snow. That was on the 10th December. I was there with a few thousends other passengers from BA, nobody gave us any food, any water and the most important any information as to what we should do with our transfers flight and suitcase. After waiting 2-3 hrs for my suitcase I was struggling with cold at terminal 4. Someon from BA took us to terminal 5. Today is 12th December and I am still in London without any information about my baggage and transfer flight to Budapest. I paid myself for a hotel and taxi because all other hotels BA offered are fully booked. This is not what you normally expect from British national carrier airlines. Very poor website, nothing is working and for 3 days no call centre, they try to tranfer you from one number to another without any sense.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | New York to Budapest via London |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
