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Trip Verified | Vancouver to Edinburgh via London was the worst travel experience I have had. I was travelling with 2 seniors (+85 & +70) we requested assistance and nobody showed up at any of the gates neither departing nor arriving. We actually had to beg for help. The distance between gates is far and too much walking for seniors. In our way from London to Edinburgh it was a nightmare. The flight was delayed and we got to London about an hour late, on top of that we asked for assistance to take the 2 seniors to the next gate and no one seemed to care. The 2 seniors had to walk all that way. It was not only the walking, it was the rush they had, as we had to go trough immigration and the next flight was living in less than 1:30 hours. On our way back from Inverness to Canada another nightmare despite we requested assistance in advance. Once again there was nobody waiting for the seniors at the gate. Again we had to beg for assistance and the British Airways staff did not seem to know or care about this. They said that they called the buggy and that was all. We said that we were going to miss the airplane as the gates/ terminal distance were far and no one seemed to care at all. We were lucky I asked a gentleman who was driving one of the buggy and passed by and he kindly accept to take the seniors to take the bus area from terminal 5 to 3 (in London) and then arranged for them to be picked up in terminal 3 and after security point. This gentleman who is not British Airways employee provided a great service. Summarizing the only good experience we had was with an external person that just by chance I asked and he decided to help us out. Seats were another problem. We did the online check in (24 before) and we had the seats already chosen 12D for one senior (isle) and 18D (isle) for the other senior. When we got to the counter in Inverness Airport the agent told us there were not seat chose even though we had prove and the boarding who was sent by email showing the seats. Then the agent put the seniors almost at the end of the airplane and in the middle seats. So once again, more walking for them, problems to get in/out the seats, and of course problem to get to the washroom. - luggage another problem! British Airways in Inverness said that the luggage goes directly to Victoria and that we did not have to pick it up in Vancouver. Surprise surprise! We went through customs and when we got to Westjet counter for the connection to Victoria they asked for the luggage. They said we had to pick it up before going through customs. There was no way to go back to the carousel, so we had to wait for the Westjet staff to contact somebody from British Airways to get us to the carrusel and take the luggage. So nightmare again!! And another rush to us to get to the next fligh. According to Westhet agents they said that British airways should have had the assistance for the seniors and of course pick the luggage with them and bring it to the connection. What can you expect from British Airways? If It doesn’t even care about the passengers that are seniors and requested assistance. We can only thank Westjet staff who provide the assistance in Vancouver.