"I was pleasantly surprised"
Allan Gittens (United Kingdom)
✅ Trip Verified | London to Johannesburg. I was pleasantly surprised at how good the flight was from LHR-JNB, I booked this flight as it was a direct flight, and although it was around £130 more than Emirates and Qatar airways, it saved around 10 hours off of the journey. The A380 seats were reasonably comfortable and I had plenty of leg room, the cabin crew were professional and prompt when requested. Inflight entertainment was ok with a good selection of movies (they do need updating though as some were released early 2017), lack of onboard WiFi is a big letdown too. Food was standard airline food, neither good or bad but ok. BA has been taken over for air travel by the big middle Eastern airlines, but this flight was good and would have no problem flying them again - long haul only.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Johannesburg |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"BA is now as bad as Ryanair"
Christine Johnson (United Kingdom)
✅ Trip Verified | Will never fly with BA again. Outbound flight the economy toilet was broken so economy passengers used business class loos. Our seats in business class were also broken and food was late as one of the ovens was broken. Cabin crew said the aircraft shouldn't have been in service. I agree. Flight home was cancelled by text at 5.30pm day before return. No assistance provided by BA. Told it wasn't there problem and sort my own accommodation out. Took nearly 2 hours hanging on the phone before anyone would reluctantly agree to rebook me onto another flight. Was told club seats weren't available on the only flight with seats departing within 7 days so reluctantly accepted economy seats. Was told I couldn't have a refund of the difference between club and economy. Looked at BA site later that day and club seats were available on the flight they had re-booked me onto. Called back but they refused to put me in the cabin I had paid for saying I had volunteered to downgrade and I would have to pay to upgrade (£600 each) plus pay an admin fee to upgrade to a service they were trying to charge me twice for. BA is now as bad as Ryanair so will never fly with them again. They're charging premium prices for sub standard bucket class service.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Gatwick to Funchal |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"waiting on my luggage for five days"
S Brill (United States)
✅ Trip Verified | London to Tel Aviv. I have been waiting on my luggage for five days during my trip thanks to the incompetence of British Airways. I landed in Tel Aviv and waited one hour for my bag to appear and when it didn’t, I went to the QAS counter and gave them my information. For three days, my bag was in London before reaching Tel Aviv, and then the driver didn’t bring my bag to where I was staying.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London to Tel Aviv |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I was sorely disappointed"
1 reviews B Muller (United Kingdom)
✅ Trip Verified | I flew Premium Economy from London to Cape Town on British Airways. Having flown Premium Economy before, I had certain expectations of what I would be getting, but I was sorely disappointed - this was by far the most expensive Premium Economy I have ever flown and, unfortunately, also by far the worst. The plane was old and tired and clearly in need of some refurbishment. From Premium Economy, I expected wider seats and more legroom - the seats were cramped and the remote for the entertainment system was located in the side of the seat, where I was constantly pushing against it. I finally gave up and hung the remote control over the side of the seat. The personal entertainment system with noise-reducing headphones - the screen was tiny, the blind next to me could not be pulled down. The headphones were plugged into the side of the seat, where I kept knocking them, but the quality was inferior, to the point that I spent the flight having to hold the headphones plugged in, so that I could actually hear anything. Expected to board ahead of economy passengers with priority boarding - no priority boarding at all. I find it shocking that BA charges exorbitant prices to fly planes that quite clearly are on their last legs. I needed to change my return flight. after having tried several times, with no success, I phoned BA and was on hold for about 15 minutes, after which I gave up and just cancelled the flight, which worked first time. I booked a flight on another airline and for just £200 more, I got a seat in business class that was absolutely brilliant.
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | London to Cape Town |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"their staff is the best"
10 reviews Z Gan (China)
✅ Trip Verified | Hong Kong to London before Christmas in First Class. Boarding was a little chaotic. There was no priority for First class passengers. Maybe the flight was fully booked. Cabin crew was very attentive and efficient. Service was excellent. BA does not have the best first class product, but their staff is the best in Europe. Food was tasteful and wine selection was superb. I had very good 9 hours sleep before landing punctually at LHR. Looking forward to flying with them again in January.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Family Leisure |
| Seat Type | First Class |
| Route | Hong Kong to London |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"BA gets worse and worse"
H Neale (United Kingdom)
✅ Trip Verified | Dublin to Heathrow. BA gets worse and worse and worse. Today was special though. As usual the did the standard in Dublin by calling the flight as boarding in the lounge when it clearly wasn’t - after a five minute walk from the lounge it still hadn’t started. Again, as usual, Club food is the choice between a petrol station quality panini and a minute salad. Today as a special treat they hadn’t heated the paninis for my row - so cold they really showed the nasty cheap ingredients. And finally they ran out of champagne- about the only advantage left of club.
| Aircraft | A321 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Dublin to Heathrow |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"don’t waste your money flying BA"
R Dawson (United Kingdom)
✅ Trip Verified | London to New York. Aircraft was very dated, IFE poor, meal service average, no snacks, poor drinks service, crew exceedingly unfriendly and customer service after the flight abysmal. Seats on these aircraft which have not been refreshed are beyond threadbare and we’re outdated a decade ago. The meal service has taken a severe cut in recent years. To top everything off the crew couldn’t even provide a sincere smile or feign the slightest interest - embarrassing! When you tell BA about a negative experience they’ll waffle on about how great they are but fail to resolve the complaint - absolute waste of time - don’t waste your money flying BA - I’ve had far more positive experiences on Ryanair.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to New York |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"plane was very outdated"
H Humphreys (United Kingdom)
✅ Trip Verified | New York to London. IFE was good and the meal wasn’t bad. Drinks were served throughout the flight. Before we landed crisps and a chocolate were handed out. On the return trip when we arrived at JFK the queues were terrible. After we got through the queues, the gate staff announced the plane would be delayed by one hour due to a technical fault. Return flight was enjoyable but the plane was very outdated and IFE screens were tiny.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | New York to London |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"worst business class I have flown"
Gaurav Malhotra (United States)
✅ Trip Verified | Budapest to Philadelphia via London. They changed my return flight by more than 4 hours. When I asked them to change back to a similar time they refused even when a flight was there. Called back and got another agent who did it but changed business class to economy. Then they refuse me access to the business lounge and also refuse to refund the difference between the two classes. Wonder what they do with the miles. The worst business class I have flown. Never buy their premium class. Lounge in London is worse than the free lounge an American Express card provides. What the heck is wrong with them?
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Budapest to Philadelphia via London |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"The attendants were polite"
H Watson (Australia)
✅ Trip Verified | London Heathrow to Hong Kong on the A380 a couple of weeks ago. I flew in Premium Economy, which was obtained through points. The seats were comfy and felt quite spacious, however I am quite a small person. Glasses of champagne/wine offered on arrival, and the food was quite good. The attendants were polite. Inflight entertainment was decent, I especially liked the "Festive Season" section, which had a variety of holiday/Christmas movies. Plane left and arrived on time. Having had several negative experiences with British Airways in the past, I was pleasantly surprised with this flight.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | London to Hong Kong |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
