"so much for a full-service airline"
13 reviews Mark Shah-Hall (United Kingdom)
✅ Trip Verified | Flew short haul business class with British Airways, Manchester - Gothenburg via London Heathrow. It's a diffcult one to review, some aspects of the travel were excellent and others unacceptable. We used points to travel, so what we paid was fine, though would never pay a full BA business short haul fee. We have family in Sweden so took 70kgs (gifts etc) of luggage with us for our four night trip. Check-in was fine both ends, all fights on-time (just about) and no luggage issues, a positive. The staff were friendly though clearly demoralised and actively encouraged to email/publish our concerns. We had a mixture of fortunes with the catering MAN-LHR, nice cold meat platter (30 min flight). LHR-GOT three dried up finger sandwiches, no alternative offered, were told could not take from the M&S menu in economy either. One reason for this, because we ordered an asian veg meal once years ago and apparently this stays on the system. I was told to change my profile details on BA site - once home I looked it clearly says meal options - none, i.e. no special menu (confusing to say the least). Thus the catering became an issue on the remaining three flights. We were told in economy you had to purchase everything, even water, however if in an emergency tap water could be provided - so much for a full-service airline! Any newspapers also gone from business class. On LHR-GOT route there was no divide put up between business and economy, so a 'free for all' to the front toilet. Leg room not great, even fully paying business class passengers have to purchase a seat (more than 24h) in advance (£21 for the frist row and £18 for the rest), which is ridiculous if you had paid £400 return. Lounges OK - preferred MAN to LHR (which is busy and looking worn already). The down-scaling of BA and the mix of pretending to be a full-service airline, but having budget airline ideals and practices is both confusing and not on. The FAs were a saving grace, though rest assured, they are not happy. We'll use up our existing points, though definiately not our airline of choice.
| Aircraft | A319/320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Manchester to Gothenburg via London Heathrow |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Bad service"
S Burton (United Kingdom)
✅ Trip Verified | Flew London Heathrow to Prague. Bad service. Had to check in the hand luggage at the gate despite being bronze. Arrogant staff. Not to mention the old story of no complimentary refreshments. I fly the route a few times a month. British Airways sometimes uses airport bus instead of air bridge. And there are frequent delays. What’s the difference between Ryanair and BA again please? Ah, the price! The only reason I give 2/10 is because the plane has reclining seats and got us there safely.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London Heathrow to Prague |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"journey was very irritating"
Sudarshan Byreddy (United States)
✅ Trip Verified | New Orleans to Hyderabad via London. I booked my flight ticket couple of moths before my travel and I received an email on the day I'm going to travel saying that my flight was cancelled and they asked me to book my ticket for the next day. This destructed all my plans. I have an interview to attend which is very important. I gave a call to the customer service and they really did not gave me any options. After couple of hours over the call, I am very frustrated and they gave an option to fly from MSY to DFW and London and Hyd and the layover is very short and I am very tense as I don't have any options to choose. This whole journey was very irritating and the customer service is really bad.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | New Orleans to Hyderabad via London |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Extremely dated aircraft"
Nikolaos Krommydas (United Kingdom)
✅ Trip Verified | Delayed 2 hours on outbound flight to Athens due to lateness of aircraft and then due to technical issues. No tea or coffee offered while on business on that flight. Extremely dated aircraft. Meal offered was good. Cancelled inbound flight to London due to technical issues of aircraft. Hotel and compensation offered. No entertainment during the next day’s new flight. In general British Airways has no customer satisfaction anymore. Unfortunately I fly with them cause I have to. It has become an unreliable average airline.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | London to Athens |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"food has noticeably improved"
O Thompson (United Kingdom)
✅ Trip Verified | A fairly average flight to Cape Town and return. The old 777s they use out of Gatwick are incredibly dated but the economy seats are fairly comfortable. The TV screen is very small and fuzzy (and had to be reset on the journey home to get it working) but the selection of entertainment is OK. The food has noticeably improved since last time we flew with British Airways long haul and all meals were tasty and a decent size and it was nice to receive a hot breakfast before arrival on both journeys. As always with BA the crew were mixed – some were helpful and really friendly, others were borderline rude. However I would probably still choose BA to Cape Town in order to fly direct.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Gatwick to Cape Town |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"really poor food"
T Norton (United Kingdom)
✅ Trip Verified | Las Vegas to London Heathrow. Really poor food, I am little fussy with my food but my partner will eat anything and even he wouldn't eat what we were served. The breakfast wrap of Turkey Bacon or Mushroom and Spinach. They both smelt revolting and I didn't even try mine but my partner had a bite and couldn't eat anymore. Chicken curry was questionable or again Spinach Lasagne - just because someone may not choose to eat meat doesn't mean they what spinach with every meal, there are some very nice alternatives out there. We were not offered Tea or Coffee at any point and found the staff inattentive. I would think twice before traveling with BA again. I thought they were meant to be our flagship Airline.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Las Vegas to London Heathrow |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"crew very attentive"
173 reviews Jonathan Rodden (United Kingdom)
✅ Trip Verified | Flew BA 1311 on February 10th, from Aberdeen to London Heathrow. Check in was fast and efficient as was the boarding process. I really like the new Group boarding structure. The lunch offered on board was good. Cabin crew were very attentive. We arrived in London Heathrow Terminal 5 approx. 10 minutes ahead of schedule, however it took my luggage over 25 minutes to arrive. Overall very good with the exception of late arrival of luggage.
| Aircraft | A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Aberdeen to London Heathrow |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Very satisfied with BA"
D Harschule (Germany)
✅ Trip Verified | Dusseldorf to London. Very satisfied with BA, Reasonable fares, on time, awesome cabin staff, going to the UK they are my favourite airline. In Club Europe I miss better seating and more leg room as first priority for Business.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Dusseldorf to London |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"utterly appalling food"
F Meares (United Kingdom)
✅ Trip Verified | Orlando to Gatwick. The flight was OK but let down by utterly appalling food. The chicken curry was dry and congealed and devoid of any flavour. It was mainly just rice. The biggest insult was breakfast which was a pretzel filled with cream cheese and a very dry cereal bar - no fruit bits in it - just like eating sawdust. Who on earth though that a cream cheese pretzel was an acceptable breakfast? Bizarre and ridiculous. Looking around the cabin very few were eaten. I commented to the stewardess that it was not a breakfast dish and she replied that it did not look at all appetising. Come on guys - even a bread role and jam would be acceptable but cream cheese in a pretzel? What planet are you on?
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Orlando to Gatwick |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I was very pleasantly surprised"
B Hardy (United Kingdom)
✅ Trip Verified | I really enjoyed my flight from London to Johannesburg. The aircraft was very comfortable and the crew were friendly and polite. In inflight entertainment had a wide selection. The food was ok but nothing to get excited about, I did eat all of it though. As I have grown older I have found long haul flights less tolerable so I was not really looking forward to this flight, however I was very pleasantly surprised and will definitely use British Airways on that route again.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Johannesburg |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
