"it did not disappoint me"
3 reviews Mostafa Raihan (United Kingdom)
✅ Trip Verified | Flew London Heathrow to Toronto. I am a frequent traveller but this was the first time I have traveled with British Airways and it did not disappoint me. The flight departed on time and caused no extra delays whatsoever despite the dreadful weather conditions in Toronto. The cabin crews were wonderful and the service were great. The seat aren't the most comfortable for a long haul flight but the value for money is good too.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Toronto |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"my worst experience in business class"
C Martin (United Kingdom)
✅ Trip Verified | I flew British Airways from Heathrow to Hong Kong in Club World on a A380. They have recently introduced the new Club World service on this route and it was a complete disaster. It took 3 hours and 20 minutes to serve the food on an overnight flight. They ran out of champagne and some of the food was even served cold. The cabin crew were generally unresponsive and didn’t seem to care much about providing a decent service to premium clients. Overall it was probably my worst experience in business class and the new BA concept doesn’t seem to work well (it was even criticised by the crew during the flight). I am gold on BA and it may lead me to reconsider my airline choices in the future.
| Aircraft | A380 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | London to Hong Kong |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"you would expect a better meal"
47 reviews Colin Pay (United Kingdom)
✅ Trip Verified | I flew British Airways from Miami to Heathrow on an Airbus A380. The Premium Economy cabin is located on the upper deck. I had a side seat with no one sitting next to me. Boarding was smooth and we left on time. Food and drink was fine apart from breakfast which consisted of a cream cheese roll, which is not very pleasant any time and certainly not early in morning and a granary bar which I didn't eat, my dog liked it when I got home. For the price, you would expect a better meal. IFE was fine. Crew good.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Miami to London Heathrow |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I will never fly BA again"
David Gregg (United Kingdom)
✅ Trip Verified | London to Phoenix. Decided to pay to travel First class for a big birthday. Upon arrival at terminal 3 for check in I was disappointed to see no separate check in. just a young girl with a couldn't care less attitude behind a temporary room divider. Off we went to the lounge and this was atrocious, uninterested staff on the door, huge dirty plastic floral arrangement on entry that should have been binned a long time ago. The lounge looked like council offices hugely disappointing and the food offerings were not good. On board was no better a scrum at the boarding gate so not called first - was followed by a filthy seat, a screen that wouldn't stay up and a meal service that even the very nice onboard staff apologised for as she put it in front of me. Our return in Club from New Orleans was not much better, no separate check in no lounge but a $30 voucher to use in the one bar that is still open at this time of day again a filthy seat and a broken arm rest. I love BA onboard crew in general but I will never fly BA again.
| Aircraft | Boeing 747 |
| Type Of Traveller | Couple Leisure |
| Seat Type | First Class |
| Route | London to Phoenix |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"a miserable experience"
W Upson (United Kingdom)
✅ Trip Verified | London to Istanbul. Flying in BA's Club Europe is a miserable experience, and I think they have the lowest standard of all European airlines. The seats are Economy Class seats, with no legroom; the only difference is that the middle seat is kept free. Service and food are mediocre. When will BA get its act together and return to acceptable standards?
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London to Istanbul |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I end up with mix feelings"
6 reviews Carlos Arenas (Mexico)
✅ Trip Verified | I have traveled several times with British Airways, but only in long haul trips. Those have been pretty good. This time I had to fly from Edinburgh to London Gatwick and I end up with mix feelings. Ground service in Edinburgh was outstanding. Expeditious, friendly and they gave me the chance to check a second bag without any extra charge. Service on board was average but friendly. Departure was on time and we arrived 20 minutes earlier, so very well. The plane was an Airbus 319 in pretty good shape, clean and well maintained, however the space between seats was simply ridiculous. It was extremely small even for a midsize person. There would not be a chance to open a laptop and try to work. Happily the person in front of me did not recline, that could have been a disaster. Very bad. Of course there was no entertainment. There was food and beverages for purchase. Due to the space between seats I would avoid flying with BA in short haul flights.
| Aircraft | A319 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Edimbourgh to London Gatwick |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"at least a decade out of date"
D Dawes (United Kingdom)
✅ Trip Verified | Could British Airways get any worse? Flew Chicago - London Heathrow in Upper Deck / Club World, of ancient B747-400, British Airways business class is the worst in the entire global airline industry. The seats are the crazy / odd facing each other, with a rude screen, and are terribly uncomfortable / narrow. They must be at least a decade out of date. The food / wine was simply awful, and they didn't have the lamb on the menu, but replaced it with some kind of beef mush. The crew were young, uneducated, and unprofessional. They were waiters and waitresses at best, and didn't seem to have the social skills requisite to serving business people. Club Class on this route was also full of screaming children, one of whom threw up on the flight. WHY do BA hold their premium customers in such contempt? I can give you the answer: They have a monopoly from the UK to the USA, and back, and no legitimate competition.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Chicago to London Heathrow |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"has adopted the low cost airline mentality"
24 reviews Theo Skagias (Greece)
✅ Trip Verified | Flew on British Airways from Athens to London. The aircraft was a Boeing 757. At the age of 20 years, the aircraft showed its age inside and outside as well as the seating. Apart from this we were slightly delayed leaving but caught up time in flight so landed on time. Unfortunately BA has adopted the low cost airline mentality of having to buy food and drinks which is a shame as they used to be a lovely airline but I guess we will need to live with it as prices are competitive.
| Aircraft | Boeing 757 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Athens to London |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"meals were served very slowly"
S Stevens (United Kingdom)
✅ Trip Verified | The best thing about this flight from London Heathrow to Miami was it’s punctuality. However having got up at 5am for the flight time at 10.45, if we hadn’t eaten breakfast in the airport we would have been starving by the lunch service, which was served what seemed like a long time after take off. 6 hours after the mediocre lunch were were served an even more mediocre sandwich. Only one cabin staff for premium economy service meant drinks and meals were served very slowly by the hard worked lady. Aircraft an elderly 747 and showing its age. Screen tiny, scratched and hardly worth looking at. We have flown similar routes on Thomas Cook and TUI planes and the service and comfort of their new aircraft was miles ahead of this BA flight, which I think is shameful for the national carrier.
| Aircraft | Boeing 747 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | London Heathrow to Miami |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Boarding was disappointing"
5 reviews Owen Berkeley-Hill (United Kingdom)
✅ Trip Verified | I've been flying to Bombay for the last seven years to teach there. For most of those seven years I have flown Jet, but decided to try BA this time. Terminal 5 Heathrow flowed smoothly from kerbside to the gate. Boarding was disappointing because there was no discipline in how the aircraft was boarded. Logic suggests you board from the back of the aircraft but when I questioned one of the staff, I was told they had stopped doing this over two years ago. The flight was smooth, the seat significantly more comfortable than Jet's, the food good, and the service great. The steward who looked after my area was both friendly and authoritative. IN economy class, I can only book my seat 24 hours before takeoff. I can book the seat of my choice earlier if I wish to pay, and that was what I wanted to do with my Avios points, but you cannot. I was told that several Executive Club members and Avios point collectors had made the same complaint, and that BA might consider allowing its customers to reserve seats with Avios points. BA, judging from this experience, does not know whether it is a full-exercise or a low-cost airline.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Bombay |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
