"A very unpleasant experience"
M Davidson (United Kingdom)
✅ Trip Verified | Flew London to Bengaluru. British Airways have reached a new low. Flight boarded on time, but twenty minutes before departure the pilot announced that take off would be delayed as luggage was still to be loaded, and engineers were working to replace a pin. Two hours twenty minutes later flight was finally airborne. Cabin staff throughout the the flight were unpleasant and unhelpful. The BA premium is product nowhere near as good as other operators economy offering. The promised fine China dining experience only relates to main course. All other food and drink was served in plastic. The entire meal came on a cluttered tray, dumped on to tray tables with no finesse whatsoever. The chick pea starter was icy cold, the main course lamb over cooked, tasteless and inedible. Dessert and cheese portions were minuscule. Entertainment screen was marbled and very small. Reformatting films to fit to near postage stamp proportions made viewing impossible. Breakfast service made no pretence to premium service. Served on plastic and to be eaten with plastic cutlery. A very unpleasant experience. I have no wish to repeat, but sadly I have to return to Heathrow in the same way.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | London to Bengaluru |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"BA did a good job"
D Roberts (United States)
✅ Trip Verified | We flew British Airways 194 and BA 197 into/out of Heathrow late Jan 2018, seats 27F/H and 30F/H respectively. Seats were comfortable but the electronic boxes took up some of the legroom. Food was OK, this is coach, so no really high expectations. Plane was clean, flight attendants were friendly. The IFE worked flawlessly, good selection of programs. Bathrooms were maintained clean throughout entire flight. We had beverage runs about every 1.5 hrs, if you wanted anything else, snacks were available in galley. BA did a good job.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Houston to Dublin via London Heathrow |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"have to pay for food and beverages"
C Deroit (United Kingdom)
✅ Trip Verified | Reykjavik to London. I had to pay £8 to change seats at check-in, £80 for one checked-in baggage. You also have to pay for food and beverages on board the aircraft. All those petty things are why we avoid low cost companies, but now that we know those are traits shared with BA, we will also avoid BA in the future.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Reykjavik to London |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"given no notifications or help"
Bhon Raksakulnit (Thailand)
✅ Trip Verified | Bangkok to Lisbon via Heathrow. We booked our flight tickets directly on BA site since July 2017 for the travelling date of December 24, 2017. One day before our travel, we processed the online check-in and were surprised to find out that our names have been removed from our first leg of the flight (BKK > LHR) without prior notice through any communication channels (email, sms text) by BA. After many attempts to find a solution, it unfortunately turned out that we could not contact any representative office in Thailand. However, we managed to talk to the customer services team in UK. She informed us that due to the connecting flight from LHR to LIS was cancelled by BA, the airline had removed our names from the entire trip (2 sectors). The assistant informed us that it was possible for our names to be added back to the BKK > LHR flight if we (by ourselves) could find a connecting flight from LHR to LIS. The only solution is either this as explain or to accept a refund of our tickets. Unfortunately, there were no flight available on that day and that left us with only one choice - to accept the refund to our tickets (without offering any other help). Our intention is to seek for proper explanation from BA in regards to how is it possible that there is no official communication/notification in regards to the flight being canceled to the passengers. We had to figure out the situation ourselves after an attempt to check-in online 24 hours before the flight. If we had went to check-in counter directly on our departure date, we would be without a solution and our whole trip might be cancelled. We were in a roller coaster of emotions over the issue since we had less than 24 hours to find alternative solution from a problem that was not caused by us but BA's neglect in providing proper communication to the passengers. Finally, we left no choice but to book last minute tickets from another airline which we had to pay 66% extra since it was a last minute ticket on Christmas eve. I find it inexcusable for a world-class airline to neglect last minute communication to guests on one of the most important day & holiday of the entire year. This event had caused us not only an extra charge in our entire trip's spending, but left us with one of the worst flying experiences. We chose British Airways in hopes of a seamless and stress-free travel experience but was given no notifications or any alternative help.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Bangkok to Lisbon via Heathrow |
| Date Flown | December 2017 |
| Value For Money | 12345 |
| Recommended | no |
"a flight with no problems"
3 reviews Ignacio Carmona (Argentina)
✅ Trip Verified | Johannesburg to Cape Town. A really basic flight operated by Comair. No inflight entertainment. You had a USB plug to charge your phone. They served breakfast - it was early in the morning. Overall a flight with no problems. The ground and air staff was good.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Johannesburg to Cape Town |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"no complimentary food or beverages"
1 reviews M Gough (United Kingdom)
✅ Trip Verified | London Heathrow to Paris Orly. Flight arrived 40 mins late, nearly double the scheduled flight time. As all short haul British Airways flights no complimentary food or beverages, or included checked baggage. Premium airline price, budget airline service. I only use as BA have a virtual monopoly on Heathrow and to maintain Oneworld status.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Paris Orly |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"good flight and service"
173 reviews Jonathan Rodden (United Kingdom)
✅ Trip Verified | Flew on BA 1414 from London Heathrow to Belfast City Airport, January 16th. Check in was fast and efficient as was the boarding process. Breakfast offered on board was good and tasty. We arrived in Belfast 5 minutes ahead of schedule and luggage was out within 10 minutes. Overall good flight and service.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Belfast |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"missed our connection in London"
Noemie Benacin (France)
✅ Trip Verified | I was supposed to fly from New York to Paris with a direct flight. But they canceled our flight and rebooked us on a flight with a stop to London - the New York to London flight got 3 hours delay, therefore we missed our connection in London. We waited 6 hours to get the earliest flight from London to Paris, this flight got also cancelled, we rebooked a flight and waited another 2 hours. This flight got also cancelled after waiting the whole time. We finally left the airport and took the Eurostar otherwise we could not get home - they lost our luggage we received them a week later to our home! After 30 hours we got home and complained to British Airways which was supposed to compensate us for the original flight, Eurostar tickets and the delay of our luggage but they never answered.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | New York to Paris |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Service was inattentive at best"
J Pearce (United States)
✅ Trip Verified | Flew Singapore to Madrid via London Heathrow with British Airways. Seat had a broken table and nowhere to move to unless downgraded. Service was inattentive at best. Suitcase did not arrive and after repeated attempts to speak to customer service to express the urgency of receiving suitcase for which I had received automated message stating it was at local airport I was told ‘BA does not have the telephone number for office at MAD so all that could be done is wait for case to arrive.’ This is beyond ridiculous. Company used to deliver bag, eventually, was horrendous. They asked to meet them at corner as they could not park when parking was clearly available. Too many options in business to put up with this ‘low cost’ service at premium fares.
| Aircraft | A380 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Singapore to Madrid via London Heathrow |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"if we want anything, get it yourself"
Jonathan Grimshaw (United Kingdom)
✅ Trip Verified | Gatwick to Tobago. Many years since I've flown in BA club class. Interested to see if all the bad reviews are justified. Outbound flight to Tobago on 1 January was delayed 2 hours because cleaners hadn't turned up. Floor around seat not vacuumed properly. Looked for flight attendant to see if my jacket could be hung up. FA took jacket from me and stuffed it into overhead locker. Invited over PA system to read High Life magazine - not in seat pocket - had to ask. Pre-flight drinks served ok. When asked for meal choice, options didn't correspond with what was on menu. Asked FA if I had wrong menu. FA insisted it was right menu. Looked again and FA said it was wrong menu and brought correct one. Meal ok: fillet of beef took a bit of sawing but tasty. Seat was comfortable, if snug. Ying/yang seat layout makes it hard for FAs to see if you have empty cups etc to clear away on your meal tray unless you're in an aisle seat. Meal tray not horizontal. Didn't bother to watch movie as screen quality poor. Flight had caught up a bit on arrival at Antigua for stopover but was delayed a further 4 hours by need to replace faulty oil indicator. Arrived Tobago 5 hrs late. Return overnight flight left Tobago on time. Old school FAs on board - attentive, capable, unobtrusive. Don't think BA trains them like that any more. Meal tray came with dessert already on it I hadn't selected. When converted to bed, seat is good for length but cramped widthwise so you can't bend your legs, as I do, in sleep. Got a couple of hrs sleep lying on my back. Seems fairly common for FAs on other airlines to come through occasionally during the night asking, if you're obviously awake, if they can get you anything. Not on this flight. I guess if we want anything you have to get it yourself from the uninspiring "Club Kitchen". Breakfast ok and flight arrived slightly early. I can remember when a flight on BA club class was something to look forward to. Cabin crew were proud to be work for them and it shone through in the service. Not so any more, based on these 2 flights.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Gatwick to Tobago |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
