"I felt like a nuisance"
S Bamato (United Kingdom)
✅ Trip Verified | Johannesburg to London . For supper I asked for warm / hot water to make milky drink as I don't drink tea or coffee for health reasons. Given with no problems. For breakfast I requested the same and I was refused. I explained I don't drink tea or coffee but milk and water." We don't keep hot water, I can get it once we have finished serving all other customers". That never came until the lady had to be called to take care of the unwell passenger. I kept my sugar, milk and stirring stick and asked another male cabin crew who was collecting trays after breakfast for the warm water, explaining I have been waiting. He said he will bring it in 5 seconds and he never came back. I felt like a nuisance, deliberately ignored and couldnt bother anyone and the flight started being bumpy in preparation for landing.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Johannesburg to London |
| Date Flown | December 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Poor cabin staff attitude"
C Dawson (United Kingdom)
✅ Trip Verified | Bridgetown to Gatwick. Booked our return flight in Business/Club Class (at £1,000+ each) only to find BA want to charge an extra £80 each to choose our seats. Awful seating with their Ying/Yang seating arranged like sardines in a tin. Poor cabin staff attitude - I asked for my seat to be made up into an bed only to be told "We only do that in First class - if we did that for you we would have to do that for everyone in the cabin and we do not have the staff for that". I was almost asleep when I was disturbed by food/drinks being passed through the serving hatch (otherwise known as a privacy screen) to the inner seat - This happened 3 times, a sort of sleep deprivation torture. If you are expecting business class levels of service, and the ability to sleep on an overnight flight you will be sadly disappointed.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Bridgetown to Gatwick |
| Date Flown | December 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"crew were very friendly"
Gavin Morrison (United Kingdom)
✅ Trip Verified | Glasgow to New York via London. Morning flight from GLA to LHR was ok. I really miss the complimentary breakfast on the morning flights! We left on time and arrived in plenty of time to make our connection to JFK. On the JFK flight the service was fantastic. The meal was nice and we were offered plenty of drinks throughout the flight. We left and arrived on time. The seat and legroom was fine. My mothers IFE didn't work and she was moved seat, which she appreciated. The cabin crew were very friendly.
| Aircraft | A319 / Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Glasgow to New York via London |
| Date Flown | December 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"would not recommend BA"
J Leeson (Australia)
✅ Trip Verified | Sydney to London via Singapore. I'm hugely disappointed with the Business class trip. The seating arrangements leave little to be desired, i.e. if you are on the isle you're interrupted by the cabin crew passing food through to or collecting the tray from the person sitting on the inside of you (refer to seat guru for more understanding). Service is slow and once you have your food, good luck getting rid of your tray for about 45 minutes. If you're next to the window, you need to be extremely athletic to go to the toilet as you have to climb over someone legs in order to get out of your seat. The drinks available from the bar could not be less appealing if they tried and good luck trying to get one as the cabin crew are extremely elusive. If you do get a drink, be careful leaving it unattended on your pull out tray, I had two drinks slip off the Teflon type surface and spill all over my arm and seat. Dont get me started with the in-flight entertainment or the lack of it. After I watched two movies (on a 24 hour flight) I was scratching to find anything else decent to watch. The "new releases" is a contradiction in terms. There is very little priority giving to Business class when boarding the plane, sure you re called first but because of the plane’s configuration you ultimately have to join the queue to board with the rest of economy. Once you locate your seat you have all of economy filing passed you to get to their seats. I would not recommend BA to anyone.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Sydney to London via Singapore |
| Date Flown | December 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"lacked the wow factor"
31 reviews David Ellis (United Kingdom)
✅ Trip Verified | Johannesburg to London. In contrast to our excellent outbound experience, inbound lacked the wow factor. The cabin was full and dominated by a few passengers who seemed to want to demonstrate their importance. Cabin crew were adequate rather than outstanding. The dinner service was unremarkable, too, and the cheese board had shrunk in size between the two flights. My IFE touchscreen struggled to respond to finger presses and the selection of films was no different to the previous month. Sleep quality was reasonable, although the high cabin temperature made the duvet redundant. Breakfast was pretty good. Arrival was on time and we were relieved to find that our bags had made their way from a domestic Comair flight.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | First Class |
| Route | Johannesburg to London |
| Date Flown | December 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"worst business class"
G Terigonis (Greece)
✅ Trip Verified | Antigua to Gatwick. One of the worst business class experience. Entertainment system didn't work and asked the crew for solution and their reply was sorry sir there is no solution. Service super slow 2-3 crew to serve 48 business class passengers. Food bad, beef over cooked, mashed potatoes dry and salad disgusting. Nobody from the crew to help us to prepare our bed. Woke up 20min before landing and offered a yogurt.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Antigua to Gatwick |
| Date Flown | December 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"First class was third rate"
M Dyson (United Kingdom)
✅ Trip Verified | Gatwick to Barbados. First class was third rate. A disgusting cabin, crumbs on the seat, dirty carpets and finger marks over the controls - it looked as though it hadn't been properly cleaned for days. Poor service and an entertainment system from a different age. I have avoided flying with BA for the last 20 years, now I remember why. Avoid them if your route allows.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | First Class |
| Route | Gatwick to Barbados |
| Date Flown | December 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"unimpressive amenities and service"
M Garrett (Canada)
✅ Trip Verified | Cape Town to London. Very unimpressive amenities and service. Unless you have a bulkhead seat, there is no way to leave the seat without either stepping over someone or having them step over you. There is a small storage drawer but nowhere to stow even small carry-on baggage except in the bin above. The food was at best pedestrian and no wine was served with dinner except by request and then it took ages to get. My husband got no cutlery on his tray and couldn't get the attention of steward to rectify (I gave him one of the two sets on mine). I, on the other hand never got the main course. I finally went and asked and it was delivered cold and over-cooked.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Cape Town to London |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"not giving free food and drinks"
Alexandru Albu (United Kingdom)
✅ Trip Verified | Bucharest to London. They are not giving free food and drinks anymore, you have to pay on short haul. In Bucharest they did not park at the terminal, they shuttle us to and from the plane in the bus. They are charging for checked luggage and ask people to check their hand luggage because 'the flights are too busy'. Avios loyalty reward points will buy you a lot less than it used to. I have no problem with BA turning into a budget airline, but at least charge accordingly, otherwise, it feels like we're being scammed.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Bucharest to London |
| Date Flown | December 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"wonderful cabin crew"
Fakheezah Borhan (Malaysia)
✅ Trip Verified | Kuala Lumpur to Mexico City via London. The journey from Malaysia to Mexico alone for business trip would be very boring. However, during my trip from London to Mexico City on 2 Dec 2018, it is quite interesting with the cabin crew facilitating me, especially associated with Muslim needs on food. They are polite and talk to me with big smiles. So, when I returned back to Malaysia and transit in London from Mexico City on 5 Dec 2018, I wished I will be able to meet them again. Hope to see this wonderful cabin crew team again in my next trip.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Kuala Lumpur to Mexico City via London |
| Date Flown | December 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
