British Airways

✅ Trip Verified | London to Athens. We were fortunate to get exit row seats in advance. They were spacious with plenty of legroom. They had more width than the cramped Boeing 747-400 that we had just flown in on. We each had a carry on; however, during the transit process, British Airways ground staff made us check one of our carry on bags. I have no idea what criteria they used to select passengers to check their carry on bags. Bare bones service, no meals (which is okay), no complimentary soft drinks or water. Bottled water was available for purchase. In hindsight, we would have been better off flying on Aegean Airlines.

✅ Trip Verified | London to Johannesburg. So impressed by the lady that checked us in. Something went wrong with my booking, I was supposed to fly at 18:10 (with my boyfriend) back home to South Africa after our visit in UK, but somehow my ticket was booked at 21:10. We didn’t even notice that until she had brought it up at the check-in. I was so shocked by the fact that I would be traveling all by myself (It’s my first trip overseas). She was so willing to help and she fixed it within a matter of 1 minute. We obviously thought that we would not be able to sit next to each other. With grateful hearts we were checking in our bags. When she gave us our boarding passes she mentioned that we have the best seats on the aircraft! How awesome is that! Thank you British Airways and their helpful staff.

✅ Trip Verified | Newark to Bangalore return via London on BA premium economy (World Traveler Plus). I paid about 40% more for premium economy (about $600 extra) so approximately $150 per leg. Was it worth it? I'd say broadly yes, though I wouldn't want to pay very much more than that and it would be harder to justify if only one leg of 6-7 hours was involved. Before Boarding: Premium economy does get a standard 2 checked bag allowance whereas economy is 1 bag though there are numerous exceptions where they allow 2 (and India to US/Canada is one of those exceptions though it isn't clear if it applies for travel originating at either end). So I am not sure if I got an extra bag or not but I did use the 2 bag allowance Boarding: You board in Zone 3 after First/Business & the oneworld elites. That is helpful as you do get dibs on the overhead storage - if it doesn't fit in premium economy you can always put it in front or behind before economy begins boarding. This means you also get off fairly quickly - which can help if you're in a hurry to get through security at Heathrow for a connecting flight or through immigration at your final destination. In Flight: There is a welcome drink for premium economy (champagne, juice, water depending on the departure time). There is also a hot towel service also. 787 cabin: The 787-9 has a nicely done premium economy cabin. 2-3-2 seating as opposed to 3-3-3 in economy. So a somewhat wider seat. Seat pitch is also decent. These are new style slimmer seats though possibly less cushioned than what you get on older seats - but seat was comfortable. The food tray comes out of the armrest and there is some seat back storage (though not much). There is a small drinks tray built into the front of the arm rest which you share with your neighbor. There is a recliner style footrest with support for the calf. You do get a noise canceling headset which is nice and a basic amenities kit with eyeshades, socks and toothpaste. The seat back screen is large and easy to use. There is no restroom in the cabin but one immediately behind in economy - so not a long walk 777 cabin: 777 has a 2-4-2 seating in premium economy (same as club world) as opposed to 3-3-3 in economy. The 777 version used on the LHR-BLR sector has a very small premium economy cabin - just 3 rows of seats. This gives it a sort of cosy feel. You do have to walk all the way through the economy section immediately behind you to get to the restroom. Economy looked pretty full on both the legs on the 777 but premium economy was not full - and I had the seat next to me vacant on both legs. That helped me stretch out for sure. The seat back screen on the old 777 is much smaller and the seats are older but possibly more cushioned than the slimmer 787 seats. Food: Nothing much here. I didn't think it was all that different from what a regular economy meal would have been. It was OK - nothing to write home about. All in all, for such a long journey, the premium economy product did offer some additional comfort along with the early boarding and baggage. Worth it on extra long haul like US to India. Bit harder to justify on shorter flights or fewer legs.

✅ Trip Verified | London to Berlin scheduled for 21st December. On approach to the airport, I got a message saying that my flight was canceled. No explanation was given. As I arrived at the airport, staff acted very confused and said their rerouting center is closed for the evening due to issues, and if I wanted to travel in the next days ahead of Christmas I should book my own travel with another airline or train company (e.g. Eurostar). My costs would be reimbursed. The airport staff also said no further help from British Airways is available on the day to due airport issues. I felt the only way out was to rebook myself with a different airline for a hefty +300 GBP fare for a short haul flight for the next day. As it was Christmas, prices were very high. After I arrived at my destination, a lengthy exchange of messages with British Airways started, and British Airways said in the end they do not compensate costs for rerouting with a different airline (opposite to what their airport staff said on the day of cancellation).

✅ Trip Verified | London to Mumbai. I have had my battles with the leadership at BA because they would not let me book my seat and pay with their Airmiles. Now they have finally relented and this will please many who earn Airmiles through their credit cards. This is just to illustrate that I boarded BA199 with a slightly negative mindset, a mindset which was changed quickly. Although I travelled Economy, the seat was comfortable, the service excellent, as was the food. If I have a minor quibble, the choice of films seems to have been reduced with many quite old. Is this BA's attempt to reduce costs, because it is quite obvious and detracts from the overall quality of their product. I was particularly impressed with the trouble the cabin staff took to warn us not to take any single-use plastic (e.g. water bottles, duty-free carrier bags) into the terminal where they could result in a stiff fine. Having been grumpy about several aspects of BA's service in the past, I will be writing to the leadership to thank them for the improvements.

✅ Trip Verified | Athens to Los Angeles via London. Worst flight experience. I had a ticket from October travelling 1st December. 24hrs they decide to cancel the flight and give me the alternative for another flight 3 hrs later. Athens to Los Angeles via London same day. When arrive at London I realize from the announcement screen that my flight was operated. After I heard the announcement last call before departure. I checked at the BA information desk and confirm my flight (the one was cancelled) I asked them and reply: We found aircraft 12 hrs before and rescheduled flight. I send email and I had same response twice: Flight never operated or rescheduled. I think they had overbooked flight and didnt care about it.

✅ Trip Verified | Our return journey from Sydney to London, which was approximately 22 hours in duration with a stop at Singapore airport, was faced with one major issue. We flew economy class with a two year old, whose inflight entertainment headphone socket wasn’t working. Having paid £723 for our two year olds ticket, you would except the inflight entertainment to be working on such a long flight. Having complained to the cabin crew they did their best but unfortunately the socket could not be fixed. We were offered to move seats to the only 2 seats available however there were three of us so this was not practical. The cabin crew gave us some First Class goodies including a bottle of champagne for the inconvenience caused and they also said that all they could offer us in monitory terms was £25. They said they would contact BA customer services on our behalf to complain and to expect more compensation than what the crew could offer us. By the time we had got off the plane and were in baggage claim, I had already received an email from BA C/S and that they would respond within 48 hours, which they did. However, all the could offered was a £20 voucher to use on another BA flight. I replied declining this and said this was as insult to what we had originally paid for the flight and explained what the cabin crew had said. I also said I had no intention of booking any foreseeable flights with any airline therefore an eVoucher is worthless to me. There was no other alternative or any means of reasoning. The flight was basic and the seats were uncomfortable. BA also offer WiFi on the plane but when you try to use it, they charge £4.99 per hour in economy class.

✅ Trip Verified | I had flown British Airways from Leeds Bradford to London Heathrow as a part of my journey back home (Thailand) on the 12th December 2018. I arrived at Leeds Bradford 3 hours early so there wasn't a queue at the check-in counter. Check-in process took less than a minute as I already done online check-in, this means I just dropped my luggage. The staff at the airport were very friendly and helpful. I passed through the security control and waited for my aircraft. Boarding process is a mess as there wasn't priority boarding (I flew economy) and no boarding groups, luckily every passenger could board through front and rear door (as the aircraft parked on a remote stand). The aircraft was old but the cabin was modern and clean. The seat was comfortable and had a good wing view. The only downside was the seat was the second to last row at the back so the seat pitch was short (luckily I was only 176m tall so this wasn't a problem). The aircraft was delayed due to slow boarding process and the weather condition, but the crew were very friendly and very helpful. The captain always announce an information for whole flight to let all passenger know the cause of delay and flight information. As the flight departed the crew started on board service. I didn't buy anything as the food option was poor, expensive and they can only be paid by credit cards. It was one hour flight so I didn't expect the top service standard. The flight arrived at London Heathrow on time despite some traffic. Overall, the flight service and crew made this flights enjoyable and to improve this the food and the boarding process should be better.

Not Verified | Gatwick to Tenerife. This aircraft either needs a refit or needs retiring! G-MEDK is by far the most uncomfortable plane I have ever been on. I paid extra for an extra leg room seat - 12A because I always feel happier without my knees under my chin for a four hour flight. I reckon it was no more than half an hour into my flight that the total lack of padding on the seat turned this flight into an ordeal. It was like sitting on concrete! I would imagine that when this aircraft was new (2005 I believe) the leather seating was quite yielding and comfortable but now with thirteen years of backsides compressing the padding, it was dreadful. I took the precaution of changing my seat for the return and sneaking on a seat pad purchased in Lanzarote which, coupled with there being no passengers next to me, made the flight in 11F a little more bearable. Staff were fine on the outward leg but a little tired by the time I returned at night ten days later. I normally travel Easyjet on this route but on this occasion, I used some Avios to make the flight less expensive. Easyjet offer two trolley runs but only 1 on these BA flights. With their diminishing attitude to customer welfare, I will not use BA on any lengthy flights as the service and comfort offered by Easyjet is, in my experience, far superior.

✅ Trip Verified | Booked a flight through Expedia for June 21019 from Denver to Paris via London on the promise that I could upgrade using Avios. After booking the flight and trying to upgrade, was notified that I could not upgrade the flight due to how I purchased the ticket, paid about $250 for early seat selection on both flights, after buy up to the front of the plane, was notified that my seats were changed to the back of the plane with no explanation, - but found out they gave the seats, that I paid extra for, to another party. Could request a refund, but wouldn't honor what they had sold me in the first place. They would not honor a refund either. Then I became ill and they chose not to refund my fare of $3380 plus paid for upgrades.