" a few more inches leg room"
Ally Wharton (United Kingdom)
✅ Trip Verified | I used avios point to upgrade from economy to premium economy. They get a wider seat and a few more inches leg room. Boarding was straight forward and the premium cabin had plenty of overhead locker space, water and juice was served before takeoff but no champagne. The staff were well turned out but rushed, as the premium cabin was served by the economy cabin crew. A hot meal was served an hour after take off, which was a good piece of beef with stewed vegetables, chocolate mousse and biscuits & cheese. Quality red and white wine was served. The inflight movie selection was OK. A light snack of biscuits and crisps was served before landing along with coffee & tea. Getting off the planes was slowed by immigration staff coming onto the plane to inspect all passports. Not my best flight.
| Aircraft | Boeing 787 Dreamliner |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | London to Calgary |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"well turned out staff"
Ally Wharton (United Kingdom)
✅ Trip Verified | Boarding was fairly quick, the well turned out staff quickly got people on board and bags stored. I was lucky that no one was sitting next me, so I had some more room. The pre take off drink was water or orange juice. Within an hour of take off a hot meal of beef - salad was served with a good dessert. Wine selection was very American with jug wines. The movie selection was OK. The PE seats are more comfortable than economy, the extra 4 inches of width make a huge difference. The 2nd meal on this flight was a snack of crisps and cookies.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | Calgary to London |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"extremely run down and shabby"
1 reviews W Heale (United Kingdom)
✅ Trip Verified | Bangalore to London. Ground experience not great - at LHR automated bag drop didn't work and it wasn't clear why; slow-to-react assistance eventually came and identified travel visa to India needed to be validated. At BLR, no online check-in available and slow process. Plane decor extremely run down and shabby, various pieces of the interior trim (bulkheads etc) rattling and latches for bassinet shelves not locking. Row 12 so bulkhead seat and legroom excellent, however this comes with the hassle of not being able to leave anything on the floor for takeoff and landing; the stowage racks are never big enough to hold the blanket and pillow provided. Seat itself could have more width (I kept bumping the VOD control and I'm quite slim), recline limited and footrest could extend more. No USB power in seat which seems crazy in this day and age. VOD itself is atrocious; tiny screen (folding out of armrest on bulkhead seats), low resolution, visible gridlines and very little choice (hardly the latest movies). To top it off, on outbound leg the VOD stopped working altogether and resisted many resets. Customer service forms were handed out so I await the outcome of that. Food volume OK, quality poor (scrambled eggs in breakfast smelled terrible!), plenty of drinks on outbound leg but not inbound, cabin staff seemed indifferent on inbound leg. Insufficient lavatories for Premium Economy and Economy.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | Bangalore to London |
| Date Flown | January 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"offered me no compensation"
M Meeler (United States)
✅ Trip Verified | Barcelona to New York via London. I was in Barcelona for just four days so had one small bag which they asked me to check. My flight from Barcelona to London was delayed causing passengers to miss their connections. When I finally got a flight, we taxied for an hour and then were told we needed to return to the gate as the luggage was loaded incorrectly. It took me nearly 24 hours to travel from Barcelona to JFK. When I arrived, my luggage wasn't there so I filed a claim. I called and emailed every day and they couldn't find it even though I had a tag number and and documentation. Eight days later, they finally contacted me and gave me a six hour window for bag delivery. The final insult is that I was expected to file a claim for my missing personal property within seven days. As a result, they have offered me no compensation for damages.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Barcelona to New York via London |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Charging to choose seats"
Gustavo Barbosa (United Kingdom)
✅ Trip Verified | Gatwick to Fort Lauderdale. Charging to choose seats, even within 24h prior take off, is outrageous. So if someone decides to carry only hand luggage one cannot choose a seat without paying extra charges?
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Gatwick to Fort Lauderdale |
| Date Flown | December 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"offered me half the money"
Wayne Mckay (Australia)
✅ Trip Verified | We recently flew from London to Bologna, the aircraft was full and they requested that people place their cabin bags into the hold with checked in luggage to save space. So we did, when we arrived my carry on bag which has accompanied me on many flights over the past 3 years was damaged and beyond repair or use for our further journeys. So I approached the damaged/lost baggage area, lodged a claim and provided all the evidence, explained that we were continuing to travel and needed to replace the bag asap. I was advised by the representatives to ring BA service line. Made the call spoke about replacing the bag and what was reasonable and did that and submitted a claim. Well it is still going, despite replacing the bag with a cheaper version the total cost has not been refunded. They instead asked me to produce receipts from 3 years ago and then offered me half the money due to depreciation. Despite a good flight etc have this ongoing angst of the money they refused to refund.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Bologna |
| Date Flown | December 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"had a great experience"
Bimol Shah (Italy)
✅ Trip Verified |
Venice to London City. Really we had a great experience with British Airways. We enjoyed very much flying with British Airways. Lovely staff and great service.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Venice to London City |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Cramped uncomfortable seats"
S Mayir (United Kingdom)
✅ Trip Verified | San Francisco to London. Terrible service and food. Cramped uncomfortable seats and terrible entertainment, in one of my flights it wasn’t working. The crew couldn’t care less, I will not fly with them again !!!
| Aircraft | 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | San Francisco to London |
| Date Flown | January 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"seats booked not given"
B Thane (United Kingdom)
✅ Trip Verified | Heathrow to Vancouver. The seats booked not given, took 3 months to respond to a complaint after submitting multiple messages to them for an update. A dirty plane, fantastic front line staff I would never fly BA again.
| Aircraft | Boeing 747 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Heathrow to Vancouver |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"seats have so little cushion"
33 reviews Derek Northcutt (United States)
✅ Trip Verified | London to Bucharest. First class ground staff but in the air it's quite a disappointment. The basic economy seats have so little cushion it is agony to sit for longer than 15" in them. And £1.95 for a can of coca-cola?
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Bucharest |
| Date Flown | January 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
