Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1960 reviews
3/10
3 star Skytrax Rating
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1/10

"worst experience ever"

(United States)

Trip Verified | Rochester to Sanford. Flying with Allegiant has to have been the worst experience ever. On my way to Florida my flight was supposed to depart at 10:30 am but I we didn’t board until almost an hour later and didn’t take off until around 12:30pm. On our way back we almost missed our flight because we were held up for over an hour trying to figure out why we had to pay for our baggage a second time and then we found out that one of the staff mixed up our reservation and added one bag to the wrong reservation. Long story not so short is basically I’ll never fly with them ever again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRochester to Sanford
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never be flying them again"

(United States)

Trip Verified | Cincinnati to Myrtle Beach. My family and I chose Allegiant air solely based on price, and I can say without hesitation that I will never be flying with them again. First flight was not only delayed an hour and a half, but once we boarded a safety issue was discovered which took another hour to resolve. Flight home was delayed 3 hours and then to top it off we had to switch planes due to a safety issue with the first. No amount of money saved will ever make this experience worth it. Spend the extra money for peace of mind. The only reason I gave 1/10 is because they gave us a complimentary snack for our troubles.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCincinnati to Myrtle Beach
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never again will I use them"

(United States)

Not Verified | San Antonio to Las Vegas. This was the very first time I traveled with Allegiant Air. Never again will I use them. My flight was supposed to leave at 1:30 p.m. and I did not get out on my flight till 10pm - 11:30 p.m. I did not arrive at my destination till 1 AM. That was a 10 hour delay flight from me. All they told me was it was going to be delayed for a few minutes due to maintenance. After a few minutes then delayed again and delayed again. They never said the main reason. I felt like they were giving excuses after excuses. They did give me two food vouchers and a $100 voucher for my next flight. Which I don't think it's enough for what this Airline took away from me that day. I had reservations at a certain times, I could have gone to work and I missed a whole days of work. I had plans and Allegiant ruined it all. And the flight returning back home was 2 hours delayed, not too bad, if i compare it to my 10 hour delayed from days prior, but still delayed. If anyone plans on traveling with Allegiant Air make sure to take a sweater or blanket. You may be there longer than expected.again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Antonio to Las Vegas
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Hungry. Tired. Disgusted"

(United States)

Trip Verified | St. Petersburg to Hagerstown return was a disaster as both legs were over 3 hours delayed and put us in MD and FL, respectively in the wee hours of the morning. The outbound was said to be due to "mechanical" problems. The return gave us no reason. So we waited in Hagerstown airport from 3pm until 12:30 am with no food available and the constant loud din of TSA warnings every 45 seconds for 6 hours. The seats were hard, the Avis rental car agent had gone home for the night. Misery! Hungry. Tired. Disgusted. Never agin will we fly on this airline. We are 80 years old and the discomfort, the danger of driving to our hotel/home at 3 a.m. in the rain is something never want to do again.v
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSt. Petersburg to Hagerstown
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"was the worst experience"

(United States)

Not Verified | This was my first time flying with this airline and it was the worst experience I have ever encountered with an airline. I absolutely do not like flying Spirit Airlines but I would choose them any day over Allegiant. I was out of town on personal business and the communication from this airline is unprofessional, bootleg, rude and inconsiderate. My flight was to leave out on May 20th heading to Fort Lauderdale and I was given no notice until after 30 minutes of me standing in line. The airline didn't even bother to notify me before my flight, i learned from other passengers. Then they were attempting to place all of these passengers on an already booked flight with no compensation for the troubles. I had to pay $400.00 to catch a flight out of North Carolina with another airline. The customer service suck, the communication suck and this company sucks.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteConcord to Fort Lauderdale
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"our flight gets canceled"

(United States)

Trip Verified | Orlando to Puerto Rico. This airline ruined out honeymoon. When I purchased these tickets everyone told me and warned me about Allegiant but I figured I would find out myself - unfortunately they were right. The Stanford Orlando airport staff lack of any leadership they do whatever they want and treat customers terribly. We were yelled at told to wait and wait wait until finally our flight gets canceled and no other ones left to PR same day. I had to purchase all brand new tickets with American Airlines go make it back home. Worst part about it is they wouldn’t refund all my money back.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOrlando to Puerto Rico
Date FlownMay 2018
Ground Service 12345
Value For Money 12345
no
1/10

"Horrendous customer service"

(United States)

Trip Verified | Checked in the front and Our gate was c4. Security was loud and backed up. Evidently while we were in security, our gate changed to c6. Boarding ended at 10:11am and we ran to the gate and arrived at 10:12pm only the be refused entry onto the plane because everyone was boarded. This was a flight for work. I've never been denied a flight when a minute late especially when the gate was changed by the airline at the last minute. I had to buy a ticket with another airline today because of 1 minute. I'm disgusted! Horrendous customer service. First and last time with this airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJacksonville to Indianapolis
Date FlownMay 2018
Ground Service 12345
Value For Money 12345
no
2/10

"made flight very uncomfortable"

(United States)

Trip Verified | Las Vegas to Oakland. My family of 4 people including 2y.o. baby flew from Oakland and didn’t have any problem with car seat, but in Las Vegas they decided it’s too big. We also had checked in one suitcase exactly 40 lb. The weight and size was absolutely the same as in Oakland. Yes, it was little baby pillow and 6 extra diapers inside, what is weight no more then 1 lb. So I had to move diapers to my purse and pillow we were carrying in hands. A front of the whole line of checking in crowd this scandal was stupid! Did it change total weight of our stuff on the plane? No!!! They just made our flight very uncomfortable and destroyed our mood on the way home and aftertaste of our vacation. On a top of this, check in employee made a mark on our printed tickets to make extra search before boarding on plane in baby stroller, so we waste extra time and stopped the crowd for boarding. And nothing was in stroller! How stupid revenge she did! And one more on a top of this: flight was delay 50 minutes. And in Las Vegas they made us to run between gates: at first it was gate 11, then 8, and finally 4. What a comfortable and friendly Allegiant! Thank God flight attendants were super nice, and to relieve our stress we bought wine and snacks. And this is the last time we spend money with Allegiant, goodbye !
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Oakland
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"kicked off our flight"

(United States)

Trip Verified | Las Vegas to Springfield. Worst airline. Never fly with them. We were kicked off our flight for no reason. Was told couldn't have a new one for 2 days and they will not pay for the hotel or anything. I am a young adult on a budget and I am not able to afford to nights in a hotel in Vegas not expecting it. The staff were extremely rude and when we were kicked off they told us they would get our bag and call over the intercom where it was. When we waited an hour to hear we went and found out that the didn't get it off the plane. So we are stuck for 2 days with absolutely nothing. Worst experience of my life. I will never fly with this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Springfield
Date FlownMay 2018
Ground Service 12345
Value For Money 12345
no
7/10

"friendly and professional"

(United States)

Trip Verified | After watching the 60 Minutes investigation and reading some not so favorable reviews, I had a lot of aniexty about flying Allegiant. However, my husband had already purchased the tickets. I am very happy to say our experience with Allegiant was great! Both to Vegas and back to Belleville, we were on new planes. The flights were smooth and on time. Also, the pilots and flight attendants were friendly and professional. I will definitely fly Allegiant again!
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBelleville to Las Vegas
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes