Allegiant Air

✅ Trip Verified | Cincinnati to Ft Lauderdale. False advertising, paid tons more fore first class when in fact most of the seats, with exception of emergency exit rows were exactly identically small and cramped. My husband who is handicapped, was crammed in the middle seat with his knees pressed into the seat in front of him. The flight attendants were nice, but young and immature in their behavior. We spoke with someone at the Allegiant counter when we landed in Fort Lauderdale and that representative told us that Allegiant falsely labels seats as first class when they are not. She told us that is the biggest complaint she receives but she can't do anything about it. We will not use Allegiant ever again.

✅ Trip Verified | St Pete to Belleville. We had to change our flight on Allegiant Air. We paid for seats and priority boarding. When we had to switch dates we were promised by customer service agent that we had all of the things and seats we had previously paid for. Our seats were changed and our priority boarding was not on our boarding pass. I went to gate agent at gate and tried to explain what happened but he would not listen to anything I was trying to explain. We paid for service that was changed when flight was changed. A different gate agent listened to what we had to say and in fact verified what we had paid for previously. All we wanted was what we paid for and to be listened to and treated with respect.

✅ Trip Verified | This airline seems to always have issues and I’ve given them multiple chances. The first time I flew with them from Hilton Head to Columbus, they accidentally sent my belongings to Seattle. I understand mistakes happen but they didn’t reimburse me for the items I had to go re-purchase nor offer any kind of apology or incentive. Another incident, my husband and I got married in Hilton Head last year and my aunt and uncle and 2 friends were on the same flight from Columbus to Hilton Head and their flight was continuously getting delayed all day and then canceled due to technical difficulties. They were told that they would fly in a separate plane and leave the next day. The flight was then delayed again all day and they finally left that evening. They had missed 2 whole days of their vacation and Allegiant offered to pay for those 2 days they missed at their condo however, when it came down to it, my aunt kept reaching out and never heard back to get reimbursed. My most recent flight with them from Fort Lauderdale to Columbus was my final straw with the airline. We were heading back home after a cruise and our flight was scheduled for 3.20pm. We had to be off the cruise ship by 8.15 so we got to the airport fairly early. We were expecting to be able to check in and get through security to be able to eat breakfast and lunch to occupy our time. They wouldn’t let us check in until 12.51pm because we were checking bags. So we sat at the airport with 7 of us and all of our luggage for 5 hours with no access to food or shops with snacks, etc. The girls at the check in desk didn’t apologize for the inconvenience or explain why they wouldn’t let us back. Instead, they chuckled. We then finally got to check in and our flight was delayed twice with no explanation. Finally, we get on the plane and sat for an hour and a half before taking off. The whole time we sat there, there was a continuous loud beeping noise the whole hour and a half sitting waiting to take off. We then take off and they offer us complimentary water for the inconvenience. Needless to say, this airline is a joke, their employees are extremely rude, and we will never fly with them again. I would rather spend more money with a reliable company than with this joke of a company.

✅ Trip Verified | Pittsburgh to Orlando. I had to pay an extra 105 for my return ticket because I missed the first leg of my flight out. They claimed I was a no show even though I was at their ticket counter explaining why I missed my flight and trying to get on another one. I paid the 105 so I could get home just to find out that it was delayed 2 hours, then 4 hours, then 5, and ended up not leaving till 1:30 in the morning, 7.5 hours later than the original flight was scheduled. We arrived to an empty airport at 4 in the morning. They’ve refused to refund the extra money for a seat I had already paid for claiming it was a courtesy that I even got on the flight. They issued everyone a 50 dollar voucher for the flight delay. I highly doubt most of those people, me included, will ever fly this airline again.

✅ Trip Verified | Bismarck to Las Vegas. Scheduled to leave at 1.25 pm and they are cancelling the flight. Allegiant claims the wind is too strong for them to land here in Bismarck - every other plane scheduled is on time and landing and taking off. So now we must sit here in the airport until 11.15 tonight when they can get another airplane in here. Allegiant is doing nothing to accommodate customers. They simply don’t give a dam. I called customer service and they said there is nothing they can do. Why don’t you try being honest and tell your customers the real reason you cancelled this flight.

✅ Trip Verified | Myrtle Beach to Pittsburgh. Not happy at all. Big plane 35 people would not let us move seats very rude people. When we asked to move they said yes but would charge our credit card. Charged us $5 person to get our boarding pass! Never again would we use this airline.

✅ Trip Verified | Orlando to Rochester. I had to cancel the flight. I was unable to contact Allegiant during the required time frame and lost my entire flight fee. They were not answering customer service numbers at area code 702 and email responses take 7 days. Then I found out something worse! I had made my car reservation through Allegiant, cancelled directly with Enterprise in Rochester NY but this is known as third party booking. I could not get a refund from Enterprise because they did not collect the funds. Allegiant does not give any refunds for any reason, including car rentals and hotels which are done when booking your flight on the Allegiant site.

✅ Trip Verified | Flight #1857 from PIE to IND was supposed to depart at 4:27pm on March 16th, 2018. The first notification of delay came at 11:20am saying that the flight was delayed until 5:40pm. The second notification of delay came at 1:08pm saying that the flight was delayed until 7:00pm. The third notification of delay came at 5:04pm saying that the flight was delayed until 11:45pm. The fourth notification of delay came at 7:57pm saying that the flight was delayed until 12:45am. The aircraft did not arrive in PIE until 2:00am. The flight did not leave until about 3:00am on March 17th, 2018. We finally arrived at IND around 5:00am, but could not get off the plane until 5:30am because the crew at IND was not ready for us. We arrived 11 hours late. The crew at PIE said they were giving out meal vouchers to everyone on the plane, which is fine except the only thing available to eat at PIE includes: a small coffee shop, a limited bar, and a gift shop, which all closed around 8pm. Realizing their mistake, the crew at PIE orders pizza for the passengers. They did not account for people which dietary restrictions, like myself. I could not eat the pizza, otherwise I would get severely sick. So I sat in the PIE airport/airplane for about 11 hours, only having water. I was physically ill once I arrived in IND because I had no access to food for such a long period of time. I would've purchased some snacks on the plane, except the flight attendants did not serve everyone. I was one of those individuals that was not served. One would think that after 11 hours of delay, someone, just one person, would show some kind of customer service, but nope. I did not eat for 12.5 hours that day, because I did not have access to food, even on the airplane. One might ask, "Why didn't you just leave the airport and go buy something at a restaurant?" and then answer is "because we physically could not leave." TSA closed around 12:30am. Nobody could leave or enter the airport. Nobody. We were legitimately trapped inside the gate area. The option to cancel my flight or reschedule the flight was given. Except once you cancelled or rescheduled your flight, you couldn't leave the airport. You were still trapped inside the airport with those waiting for the aircraft to arrive. I was faced with two options in reality: 1) Wait for the plane to finally show up at 2am, with the possibility of it being cancelled (as explained in the next paragraph), or 2) Cancel/Reschedule my flight, but not being able to leave the airport until TSA opened the next morning so that they can open the exit doors. That would have left me in the airport, which i was told, until 5am. Physically being trapped in the airport, I decided to stick it out because at least I would be out of PIE by 5am. There was very little communication from anyone from Allegiant. I called customer service on 3/16/18 to ask why the flight was so delayed and what they were going to do for us, the passengers. After 58 minutes of being on hold, the agent raised her voice at me 3 times. She said something along the lines of "if the plane arrives at PIE at around midnight, they could cancel the flight." That is not something people that have already been waiting 8 hours want to hear.

✅ Trip Verified | Elmira to Orlando. Do not fly them. We were delayed by 8 hours and I’m writing this sitting from the airport possibly awaiting even more delay. This airline is notorious for having terrible aircraft therefore constantly making unwanted emergency stops (why our plane isn’t here) and then delaying everyone. If you only have a few hours delay with other airlines consider yourself lucky and avoid this budget airline which is a total joke. Save yourself. And I’m one for traveling budget airlines and do often but this was my first and last time ever flying Allegiant. Not worth saving $100 which you end up spending on baggage water and all the food you have To buy while waiting for the delayed flight. Also this would have gotten 0 stars if that was an option.

✅ Trip Verified | Fort Lauderdale to Norfolk. My flight was canceled because they said a bird destroyed the engine beyond repair. Never heard about that by anyone else at the front desk nor on the news. They didn't accommodate anyone even those people who had connecting flights. They said they would book you on a flight much later in the evening the next day. Full refund if you wanted that. I had to book with United and the cost was more 1 way then my round trip with Allegiant. They couldn't care less about anyone else but themselves. They should give a voucher for another trip plus a full refund. Look at all the money and business they lost over this.