Allegiant Air

Not Verified | Flight 945 went well, but when we landed in Pease airport in Portsmouth on February 5, 2024 @ 5:36 PM it was dark outside. Retrieved luggage, then went to go outside as directed for taxi service, to find there was construction work with a few cement barriers guiding passengers to get to the taxi service areas. No direction signs posted and no outside lighting to make it clear and safe for us to get around the construction to the taxi area located on the other side of the building nearby the “departing flights main entrance area. Pulling luggage around a dark area without any personnel to direct people through a dark outside parking area on a rough walking path is dangerous. We were completely shocked by Allegiant airport’s lack of security and safety precautions and measures for their customers. We are senior citizens and are completely shocked that an airline/airport had not ensured the safety of their customers/passengers.

✅ Trip Verified | Sat in the airport while flight was delayed for several hours to only hear the flight had been cancelled and the next available flight was 3 days later, which was when our return flight was scheduled. The pilot announced that they had to cancel due to a service issue causing a smell and that she wanted to be home by 8pm to put her kids to bed. In the meantime, my husband and I and our family are out $6000 for our vacation rental because we were not able to supply a 24 hr cancellation. When asking Allegiant about a refund for our vacation rental, we were basically told we were out of luck.

✅ Trip Verified |  When I got to the airport there was no one at the luggage counter to grab my checked bags that I paid for. So I had to bring them all through security. By the time I got to the terminal two staff wouldn’t let me on the flight claiming I was late when it was still grounded. They would not refund my $266. The manager was super rude & unprofessional. I went back to the bag counter & this staff just treated me like a loiterer when I was trying to get my refund & told me to leave the counter. I was inconvenienced my 10 year vacation that took weeks to plan along with hundreds of dollars for hotels with no resolution other than ”Your money is forfeited” from their customer service rep. Who clearly had no idea what she was doing after an excruciating painful wait time on hold. I had to wait hours for a cab because it was after a Packer game & they were the only cab in town. I emailed their customer service and got the same canned response. I asked repeatedly for a legal representation which they constantly dodged. Worst experience ever. I do not plan on, or recommend flying with this company ever. Spend the extra money & use a reputable airline that will actually let you on the flight you paid for instead of an off brand that profits & takes advantage of the average man.

Not Verified |   On October 30, 2023 our flight 321 was cancelled from Nashville, TN to Cedar Rapids, IA. No reason was given and we were told to retrieve our baggage and prepare to stay overnight in Nashville. We were given two $50 vouchers for use on future Allegiant flights and also were sent an email for $175 compensation. That email content follows: Dear Valued Allegiant Traveler, We want to apologize for the inconvenience you experienced. In this instance, we did not meet our own expectations, and we are very sorry for the disruption it had on your travel plans. As a gesture of goodwill and demonstration of our sincere apology we have extended you additional compensation. To claim your funds, please select a payment option. Please click here. This link will expire in 48 hours. Our commitment to our customers is to provide a friendly, straightforward, safe and affordable travel experience. We are also committed to continuous improvement and hope you will give us an opportunity to better serve you in the future. Sincerely, The Allegiant Customer Care Team I followed the instructions carefully, choosing the virtual card. I received nothing after that message and trying to respond again to the link stated I had already been given the $175. The problem was, I never received anything further and since that time I have been trying to get someone to pay attention to my request to have this promised compensation delivered. I have contacted Allegiant customer service. I have contacted Paynuver customer service. I have been messaging via the Allegiant Facebook messaging link and have communicated with four different agents. I am told now that all agents are swamped with other issues so getting to my issue has taken a lower priority, if it has a priority at all. I simply want what was promised. I did not receive the $175 even though Allegiant records indicate I did. Nothing ever showed up to allow me to access the funds and I was told at one point (while communicating with Paynuver) that Paynuver would send the funds back to Allegiant so the process could be started again. The last Facebook message I received from Allegiant said..."Unfortunately, it is quite a process to get the funds reissued. Your information has already been sent to our Paynuver team and this will be reissued as soon as we can. We truly appreciate your patience." If this process is this difficult when a problem crops up, why would Allegiant continue using the same process? Why would they continue to make promises of compensation, when they can't deliver on that promise? I could not be more flustered about this and though Allegiant may claim customer service is second to none, I would maintain that customer service is none.

✅ Trip Verified | A travel advisory was issued for northeaster with anticipated 8 inches of snow - if our flight was cancelled or delayed we would not be able to return home for another 5 days. We called allegiant to change to an earlier flight, they acknowledged the snow storm but said I would lose all my money for my original flight. I even asked for just a credit as they now had 4 tickets unused for a flight but they also refused. One agent initially was going to at least give us a $230 credit but she then said she changed her mind, naturally my wife went off on her and she stated she would not our reservation so any future agents could see not to give us credit and then hung up. We tried talking to a supervisor but they never got on the phone as they refused. I’d strongly advise to avoid the lower cost and go with a reputable airline

Not Verified | This airline has given me plenty to complain about over the years, but they fly out of a local airport so I have dealt with it. Just cancelled a flight due to weather. Outside of their seven day policy, otherwise you get nothing! $50 cancellation fee per passenger. (Not happy about it, but I can deal with it). $44 carrier usage fee per passenger. (Don't even know what that is, but I see no reason to pay for it when the flight has been cancelled). Then, they keep the $100 I paid to fly my dog. Are you kidding me? So $382 out the window, and to finish me off the turn what's left of my money into a voucher that must be used within twelve months, so I can feel the pain all over again.

✅ Trip Verified | This flight back has been a nightmare! First they changed planes and told me that I had ton rechoose my seat after I paid extra for the front row for the leg room. Then when I got to the gate to board I was told that my paid carry on was too big and that I had to gate check it. The lady at the counter was extremely rude, told me it wasn't her problem that I didn't check in with her to make sure that it was okay even though I got the approval from another agent. When I got on board there were multiple bags that were in the overheads that were larger than mine. This airline is an absolute joke and a big rip off.

Not Verified | Wow what a rip off. So I had never flown with this airline before but they were offering significantly cheaper flights so took a chance. The mobile app was confusing and the option to check bags was grayed out. When we got to the airport I'm informed I could have checked bags online for $30 each but since I hadn't (grayed out) it would cost me $75 per bag. So I cough up this additional expense and then board. In flight I'm offered a beverage and snack and then charged per item. Nothing complimentary on this airline! Next I complete my trip and go to head home on my round trip flight and am informed my bags were not checked for round trip and I need to pay yet another $75 dollars. So my $200 flight ended up costing me right around $450 after all the hidden fees. What a scam these guys are running. Be warned.

Not Verified | Plane has been delayed for 3 hours now. Nobody is doing anything with airplane and so far I've lost my show tickets. All I want is a reimbursement. Allegiant doesn't care for your plans or you as a person. If they did they would reimbursement all of us. Never flying here again and don't recomend this airline. Time to expose them on social media.

Not Verified | We flew from Ft. Lauderdale to Norfolk VA on Nov. 28th on flight 496. I would give 1 star but giving 2 stars to Allegiant Air because the pilot landed the plane with perfection and most of the crew were nice except for one woman. This flight attendant walked all the way from the back of the plane to my seat just to tell me that I didn’t flush the toilet. Now, I remember flushing it and thinking “wow that’s so loud,” but maybe it didn't go down all the way or maybe I my pregnancy brain got the best of me and I actually didn’t flush. You would have thought I left something disgusting behind but it was only toilet paper. Either way, what gives you the audacity to walk all the way up to my seat to tell me that I forgot to flush in front of the other passengers? When I tell you that I thought I did, you continue to argue with me that I in fact did not. What was your goal? To embarrass me? To teach me a life lesson? Did you feel better about yourself after telling a paying customer that you all just cancelled a flight on the night before after waiting half a day in the airport only to have it cancelled after boarding because the crew was timed out? We got a free soda for our trouble and a rude crew member. My entire life I have worked in the service industry from being a server to ER nurse and I understand that sometimes we get annoyed with people but I have always treated them with dignity and respect. You are dealing with the public and you represent a company that is providing a service and without that service, you wouldn’t have a paycheck. Keep up the attitude and you will be flushing your career down the toilet.