Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1960 reviews
3/10
3 star Skytrax Rating
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5/10

Allegiant Air customer review

(United States)

Booked 3 passengers at the same time from Mesa to Duluth. Each seat was in a different row. Seriously? Another way to get you to pay money. Flight left at 6.45 am - we were told that once we were at altitude they would be coming around with the snack cart where all items were for sale however no coffee or tea but they had a full assortment of alcoholic beverages. Really? I can't get coffee but I can buy a beer? No thanks! No delays on the flight but waited for an hour for our bags at baggage claim. Spend the extra money and fly another airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Allegiant Air customer review

(Canada)

I get that this is a bare bones service but when an airline resorts to intentionally separating people because they didn't pay to choose a seat that's going too far. Not only that on a 2/3 full aircraft (both ways) they wouldn't let us move. This was on a flight between Bellingham and Honolulu in January 2013 and instead of impressing us with their value they were mean spirited in an attempt to extort a few more bucks. We won't fly Allegiant again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

Ft Lauderdale to Greenville. Seems to be a consistent theme on this site. 4.25 scheduled departure - actual departure - midnight. Reason - 'mechanical' issues. There were 40+ kids on our flight heading to camp and still had a 2 hour drive to NC after we landed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Allegiant Air customer review

(Canada)

Nov 2012 we flew out of Bellingham family of 5 2 adults 3 under 12. We saved almost $1000 flying Allegiant the parking was where we saved as well as Allegiant flies into smaller airports. Check in was fine and we paid for assigned seating. Well worth it as we were 5 and we had the first row. The seats were fine no complaints. Flight left on time. The cabin crew were nice and attentive. No high pressure sales. My kids loved the snack packs they sold on board and I didn't mind paying for them they were not that expensive. The plane was clean but they are older so there has to be some wear and tear. Flight times were exactly as mentioned. We paid for 5 carry-ons. Coming back we were delayed 4 hours at LAX and had to move to another gate. Yet when we boarded the flight was good. So with the small fees and delays I being not wealthy will continue to fly Allegiant.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Allegiant Air customer review

(United States)

Flights both ways from Vegas to RFD and back went well. Flight out was on time. Plane was clean and seats were comfortable. Staff very friendly and courteous. Experienced good communication from staff and pilots re: gate change need for full runway slightly warmer cabin until engines full on and longer taxiing and delay about an hour on return flight. Airline does charge for both carryon and checked bags and food/beverages but this is mentioned on their website. Smaller plane so important carry on baggage meets their specifications which is listed on their website. I had no problems re: carryon checking in and printing online boarding pass. Overall a good experience with them. Would fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Allegiant Air customer review

(United States)

First time and last time flying Allegiant. Flew from South Bend to St. Pete. First flight delayed 3 hrs. We had just begun take offf when we stopped abruptly and were told there was a gauge problem. We had to deplane while we waited for the maintenance crew to drive back to the airport! On the flight home we were delayed an hour again due to an air-conditioning problem. Sat on a very warm plane and finally left after the captain said we could fly with one air conditioner working. No free drinks were offered for all these inconveniences which were significant! The low price of fares is also not worth it because you have to pay for everything from checked bags to overhead bags and seat assignment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Allegiant Air customer review

(Canada)

Travelled from Niagara Falls to Sanford FL. Left us in airport for 10 hours including 1.5 hours boarded on a plane without air with temps over 100 degrees. Finally cancelled flight and had to come back next day. There was not a morsel of food and only pop and water once. Return flight included a three hour delay and one very bad experience. The risk with delays and problems are too great and you too will be disappointed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

Plane was 3 hours late. After arriving in LV we had to sit on the tarmac for 3/4 hour until a gate opened up. They are trying to run an airline to maximize someone's profit at the expense of customer service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

We signed up for text alerts for the 6/28 flight from Punta Gorda FL to Springfield IL. As expected we received alerts that the flight was delayed from 3.20 pm to 6.35 pm. Instead of sitting at the airport for a few hours waiting I chose to arrive 1.5 hours before the flight was scheduled to leave at 5.10 pm. When I arrived I learned that TSA closes at 5.00. There were no Allegiant employees at the ticket counter and when we attempted to contact "customer service" we waited for over 1 hour only to be disconnected and then called back to be hung up on. Told that we still had to be at the airport 2 hours ahead of the original scheduled flight. Why would they offer text alerts if they still expect you to be at the airport?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Allegiant Air customer review

(United States)

St Pete to Allentown PA we were delayed 2 hours and had to deplane bad weather was ahead. We understand that but then we were put back on the plane and it was thunder and lightning and we were delayed another 1.5 hrs onboard arriving 3.5 hours late. On our return flight 5 days later arrived to be told of a 2 hour delay finally they pushed up the time for boarding after 1.5 hours and we were in the air close to our destination an announcement was made that we could not land in St Pete Fl and would have to go to Tampa and they would shuttle us to St Pete. There was no organization and I and 3 others waited forever for a wheelchair and then had no one to push them. We finally got going about an hour later and couldn't even find any shuttle buses so we had to rent car in Tampa.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no