Allegiant Air

Not Verified | TERRIBLE! Got on one plane, to sit for an hour to get off the plane, then wait 4 hours for another plane, to get on a plane to sit down and be told the pilot time is up and they can't fly. Got off flight called customer service 4 times in total, flight rebooked for the NEXT DAY! First told leaving at noon, then told leaving at 8am, then told ten am. Now I have no boarding pass, told to go wait in line. They do not care! All for a 1.25 hour flight. Waste of my time. I was on hold that long! Not a single care given!

✅ Trip Verified | I had a family health emergency and had to cancel my flight. They refused to work with me refunding the ticket and issued a credit which I will not be able to use. Will lose the entire amount. Also, they are a “cheap” airline and the ticket indeed is cheap, however, you have to pay for your seat, your carry on, your checked baggage, and if you want priority boarding. Any food you want including water must be paid for. Find another airline!

✅ Trip Verified | This airline should not even be allowed to fly. Bad service, flight attendants could not be worse, planes are so dirty that smell bad! When I boarded my seat was wet and greasy. Complained with flight attendant and all she did was to give me a piece of paper towel and advise me to clean it myself!! This was on flight 481 (FLL to AVL). On the return flight (496 AVL to FLL), boarding process started at 3:00 pm and was interrupted due to maintenance after 1:17h there is not even a agent at the gate and nobody had the courtesy to even provide an update. The worst is that this is just their routine. According to FAA chances of mechanic failures on Allegiant planes are 3.5 X higher than the average airline in the US. They changed the name but Allegiant Air is the same Las WestJet…

✅ Trip Verified | As I have flown so many times with Allegiant Air, recently I flew with them for my girls trip to NC. They should be ashamed of how they “handle” their consistent, returning, paying customers. I boarded my flight, row 4, and as usual, no overhead space for my carry on luggage. The flight attendants offered no assistance in trying to find space in the overhead compartments, and said, “you just have to look”. They also do not police patrons who board first, sitting further back, who just wanna throw their luggage up in front by so they can just grab it and go once we’ve reached our destination. I flew with 2 friends who managed to find spots, I however did not, so my luggage was taken by a flight attendant, who said it would be complementary checked, and was then taken off the plane. When we arrived at our destination, I went to the baggage claim, and when I saw my luggage, I couldn’t believe my eyes! The handle on my luggage literally was snapped clean off. No note, no one to meet me to explain its condition, just my bag circling the carousel with the broken off handle laying on top of my luggage. Went to customer service, directed to the Allegiant counter, filled out the claim form and was told that a representative would be contacting me. Received an email requesting pictures, the cost of my luggage, my mailing address and phone number, which gave me hope that perhaps compensation would be made. I am sharing my experience along with pictures of the condition of my luggage before I boarded the plane and then when I claimed it at the airport. I followed the instructions I was given. Not to mention I paid a carry-on charge of $30 which I feel I should be refunded since they took my luggage off the plane. Following is an email I received from Allegiant. Allegiant Air takes no responsibility for or accepts any liability for damage to my luggage and basically blamed me for having what they say is luggage with wear and tear not sustainable to the various handlings of luggage. My luggage is not very old and in perfect condition. So I guess this means they feel it was susceptible to damage. Just wanted to warn fellow travelers of this unfortunate experience and hope no one requires customer service with Allegiant Airlines because it is awful.

✅ Trip Verified | Worst airline ever. The flight there got canceled till the following morning due to fog, and the same thing happened on the way back. We had to book another night at the hotel last minute. The airline offered no accommodations and no refunds. They did not offer a refund for the hotel. Will never fly with them again.

Not Verified | I had a problem with finding my flight. They spent time on the phone with me, very courteous and helpful until the issue was solved. They found me a window seat when I had not chosen a seat. Very important. They are so kind and helpful. They told me about deals for Veterans and were so friendly. I would recommend this airline to anyone. Thank you allegiant for a great experience.

Not Verified | Worst airline. The price is cheap but they charge for everything. It even costs $5 to print a boarding pass. Delayed almost always. Cancels flights constantly.

✅ Trip Verified | One of the worst flights of my life. The staff was selling alcohol to people that were already obviously drunk which resulted in obnoxious and rude yelling for two hours straight from a group of guys in their 60s. I paid so much money to check my bag, pay for a carry on (which I wasn't even allowed to put in the overhead bins because it was a duffel bag and they told me they had to make room for more bags), and I couldn't even get a glass of water.

Not Verified | So it became clear that I was not going to be able to make my Allegiant flight. Three weeks before the flight I called the airline. I prefer speaking directly to a human and was hoping that I could get through to someone, or that there would be a call back option. I was a bit surprised that there was no toll free number. I suppose I'd be happier to wait on hold if I knew it wasn't costing me money and if I had some rough idea about how long the wait would be. Anyway after 15 minutes on hold (and knowing that the meter was running) I decided to try a different approach. I sent an email with all my information and asked that someone from the airline please contact me at their earliest convenience. I assumed I would hear from someone. Two weeks later after not hearing anything I reached out via the chat option on your website. I explained my situation and my previous attempts to contact the airline and hoped that my situation would be successfully resolved. The agent who was handling my file could not have been less helpful. Turns out the flight was seven days from the chat day so she said that according to the terms of the deal she was not obligated to refund or credit any portion of the flight. She seemed to really enjoy sharing that part. When I tried to highlight the fact that I had unsuccessfully reached out on precious occasions and that I thought that should be taken into consideration she responded rudely and was extremely condescending. When I asked to speak with her supervisor she ended the chat. I tried to get back in touch expecting that you had other agents working there but I got her. When I insisted that my concerns were not adequately dealt with, and when I again asked to speak to either her boss or another agent, she refused and ended the chat. This is honestly the first negative review I have ever posted. I found this to literally be the worst customer service experience I have ever been a part of. I do understand that you're a discount airline, and that probably means that you can't allocate unlimited resources to your customer service department, but you should really try to hire people who genuinely care about your customers and also care about the reputation and image of your airline. The person I dealt with today very clearly cares about neither.

✅ Trip Verified | I booked a round trip flight with Allegiant in July. I've used one way and canceled the other one which I got a voucher for. I went ahead and used my voucher to purchase a new flight. But guess what when I made it to the airport I could not check in because they told me my ticket was canceled by Allegiant, they did so without even notifying me! They canceled it for no reason and the lady at the airport told me I had to buy a new one at the counter for 300 dollars in order for me to board the flight! When I tried calling Allegiant, I spent an hour waiting for them to pick up, I ended missing the flight! They only told me they are sorry they will look for another flight for me. But they couldn’t give me a valid reason why they canceled the ticket! And they told me the next flight available was in 5 days! When I had a second flight to catch on the next day in Florida. I requested to speak to a supervisor, they told me no supervisor is available. The agent even told me that the supervisor will not take the call because he already told me everything. They refused to refund me the money. They didn’t care about me losing my next flight! They just didn’t care at all! They kept on saying we can give a voucher or put u on the next flight in 5 days! Really! This is the worst airplane.