Allegiant Air

Not Verified | Asheville to Fort Lauderdale. My flight with Allegiant Air was much better than I expected. The cabin crew were extremely nice and helpful. Takeoff was smooth and landing was butter, which is unusual for a discount airline. *Cough* Ryanair *Cough*. The seats were usual discount airline seats and food was slightly overpriced. Overall, the value for your money is good for the fact that this is a discount airline.

✅ Trip Verified | Omaha to Las Vegas booked for February 2020. Highly disappointed. We mistakenly booked our upcoming flight to Las Vegas a day later than the party we are meeting in Vegas in February 2020. To add to this disappointment we will be missing a once in a lifetime experience with our friends. I made attempts to call on 3 occasions with exceptionally long wait times. After 3 frustrating attempts I took to the live chat and independent options only to learn it would cost $324 dollars to change our flights. Frustrated with this information I wanted to hear the facts from a live person. I waited out a 53 minute wait time. The representative was courteous but unable to make the changes at any less expense. This entire process was very disheartening considering there are open seats on the flight we need and it is more than 2 months in advance!

Not Verified | Ogdensburg to Sanford. This is known as a discount flier, so we got what we paid for. People were good and plane was excellent. People just need to remember that it is not built around full service. Reason I am saying this is that some passengers complained about luggage rates, but it is clear from the start on the site that all those fees are extra and prices are right there for you to see. Liked flying out of Ogdensburg, but out of Sanford not so much as hotel options are not that great

✅ Trip Verified | Cincinnati to Newark. I was traveling for Christmas on 23rd Monday to visit my family. My flight was at 7 am. I checked in my luggage at the ticketing center (long lines for luggage Checkin), and there was extremely long line at security check point as well, so ended up reaching the counter at 6:47 am. No one was at the desk. I hopped on to next counter. The lady there said the door closed 5 mins ahead. I was already at the airport with the luggage checked in, but still they didn’t wait for literally two mins. The lady at the counter was just saying the next flight is on Friday 27th or book another flight with Southwest. I understand I didn’t consider extreme long lines at both ticketing center and as well as security clearance, but I would have very much appreciated if they could consider literally 2 mins. I would never fly Allegiant again.

✅ Trip Verified | Our Allegiant flight from Ft Lauderdale to Asheville was horrendous. We had a 7.30 pm flight on Dec 21st 2019 that was first delayed until 9.00. When 9.00 came, the flight was delayed until 11.05. When 11.05 came it was delayed until 12.00 am. When 12 came, again it was delayed until 1.09. We were told that the plane had finally arrived and we could line up to board. As soon as the flight emptied, it was announced that the flight crew had timed out and the flight wouldn't leave until 5.30 the next morning. They offered a $100 voucher. No updates or explanations were given and through most of this there were no attendants to be found. The airport terminal was freezing and all of the vendor areas were closed. Allegiant made no attempt to provide anything to make folks more comfortable. At this point it is 3.00 am and everyone is shivering. Not sure if the flight will go at 5.30 am as promised

Not Verified | On Sunday Decmber 15, 2019 was scheduled for departure 9:28 PM from gate 5 at the Chattanooga airport flying to Orlando. We started boarding later than the scheduled time, and after sitting on the plane for a little while, an announcement was made that there was an issue with a filter that the crew was working on resolving. Shortly after, we were asked to deplane, as they were having trouble removing the old filter. Once we had deplaned, an announcement was made that they were working on the issue. They informed us that they were working to get another plane in from Orlando that night. However, if they weren’t able to by midnight, we would have to wait until morning to fly home. They announced that all of us had the option to move to a different flight on a different day, going to a different airport. Another announcement was made by Allegiant staff that they were still working to get a replacement plane and crew in tonight. They informed us that if not, our flight would be move to around 0800 am in the morning, and that we would be provided with hotel vouchers. Shortly after this, a cart with a large number of pizzas was brought in and everyone was offered a slice of pizza. No drinks were offered at this time. I do recall that there were a small number of sodas and an even smaller number of very small bottles of water on the gate desk as we were deplaning. This original number of drinks was not enough for everyone, and no other drinks were offered. This was late at a small airport, so there were no vendors open to offer other drink choices or food. Sometime between 11 pm and 12 am, we were informed that we would not be flying home to Orlando tonight, and that our rescheduled flight would be departing at 0537 am the next morning. We were informed that no hotel vouchers would be given. We were informed that we would have to go back to the pre-security area of the airport because we weren’t allowed to stay post-security through the night. We were also informed that we would all be given $100 in vouchers with Allegiant. Our party included 3 adults and 2 boys ages 3 and 6, and we were in a pre-security area. We were concerned about falling asleep while his children were there. We found an area of floor to try to get some sleep. For the next 2 hours, I attempted to get some sleep, but was unable to due to the airport getting colder and colder, and it being noisy and well lit. I got to the point where I was shivering, so I got up around 2:30 am. I went to the Allegiant check in desk, and found a staff member. He informed me that the manager never showed up, which was expected by the staff. He found my suitcase for me so I could get another sweatshirt and a beanie cap to keep warm. I went back to the room with my friends to try again to get some sleep. After a while I finally dozed off, to be awoken around 0400 am. We immediately went up to security, and went through, back to gate 5 to await our flight. $100 in vouchers, that we were given each, was just kicking us while we were down. I slept less than an hour prior to getting on that flight that morning. $100 in flight vouchers isn’t worth much. $100 in flight vouchers might cover a round trip flight somewhere, if I can find some of your lower cost fares that are going a place I want to go on one of your schedules that I can work with. This is assuming that I don’t want to check a bag.

✅ Trip Verified | Palm Beach to Asheville. Excellent service for a budget airline. No different than the ‘big ones’ out there. Cheap, but quality service. Allegiant gave me no issues rebooking my flight when my flight had the possibility of being redirected to a different airport. They even let me change it a second time without a change fee. They also accommodated my husband really well, they ended up refunding one of his tickets entirely and let him change another for free despite this not being their normal way of operating. The flights themselves are fine too, wonderful flight attendants and even the food and drinks aren’t that expensive to buy. The seats don’t recline, but they’re at a comfortable angle, something that’s great for a person with back issues like myself. It might become more uncomfortable on longer flights, but I only fly short flights with Allegiant. Flown a few times with them now and 100% satisfied with them. For a budget airline, they are on top of their game and give much more than I would otherwise expect from a budget airline. Will continue to fly with them for sure!

✅ Trip Verified | So I'm addressing the complaints of all the people who clearly didn't take the time to read the fine print. This isn't a fancy airline, my ticket was $48. I wasn't expecting premium service, seats, or attendants and I got what I paid for, which was perfectly adequate in all 3 cases. Yes, they ding you on the luggage. The information is however, literally the 1st thing found when you google "baggage information Allegiant airline". It's 40 lbs per bag, not 50 so I spent 30 minutes the night before pitching things to make my 2 bags each go from 43 and 44 lbs, to 37 and 38, respectively. I carry a travel luggage scale with me (best $10 you'll ever spend) and if you don't have 1, Walmart carries them, they weigh about an ounce. Upgrade to a seat with more leg room, you'll be glad of it. For $48 I felt like I could afford it and was reasonably sure I wasn't going to have to cough up an extra $50 per bag at check in. Again, glad I did. No, there's no complimentary anything on these flights, but so what? Get food and bring it with you! There were no delays so I can't comment on that, but it does seem to be a problem with this airline. The attendants were quite friendly, no complaints there. I get it guys, you're there at check in thinking one thing, only to hear something else. Maybe it's because I travel a lot, but it was honestly the work of 30 seconds to find out they only honor 40 lbs on their check in bags and yeah, you bet I was grateful I'd looked ahead of time. When I got to Harrisburg I went to Walmart and restocked what I'd thrown out. Cost? $13.66. Sure beat that $100 I'd have had to give them if I'd not been paying attention.

✅ Trip Verified | Orlando to Evansville. In short I arrived at the gate for my flight at 12.33. Gates closed at 12.39. The girls at the gate told me my flight left at 12.30. Sent me downstairs. The flight had not left and this was misinformation that directly caused me to miss my flight. After one lie after another and changing stories to suit the airline I had to buy a new ticket. Airport manager told me the flight left early. Customer service (called them the next day) told me the flight did not leave early. I told him in short the girls at the gate mistakenly sent me away. By the time we realized they were mistaken it was now to late! He repeated over and over that the gate closed at 12:39. I said well it was 12:33. He then changed his story and said well that’s a different gate the other gate closed earlier. They offered me a generous discount of a $75 new flight ticket. When I looked up the app it was priced at $61. They did nothing to acknowledge or accommodate us. I have 4 more flights booked with Allegiant between now and Jan and I will never fly with them again when these are seen through.

Not Verified | Flight straight through from St. Petersburg to Roanoke. The flight was fine until we arrived in Roanoke. Our arrival and upcoming landing were announced. We came into heavy clouds in and out. The passengers were aware something was going on, but we weren't receiving information. About 30 mins later we were informed that the landing wasn't a good idea at that time. We were going to fly into Knoxville, Tennessee. After 45 min. being held on the plane we were told there wasn't going to be an improvement in the weather in Roanoke anytime soon. We could get off the plane there without our luggage and no assistance with accommodation or we could fly back to St. Petersburg where they could possibly help with hotel and food. There were multiple passengers making phone calls and discussing options. It was difficult to hear my husband so we could make a decision. There was no guarantee we would fly out of Florida the next day either. We chose to get off the plane in Knoxville, rent a car and drive the 6 hrs home. We were given our luggage since there were several passengers who chose to do the same. My mother in law covered all expenses. If not I'm not sure how we would have managed.