Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1953 reviews
3/10
3 star Skytrax Rating
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1/10

"a pretty awful experience"

(United States)

Not Verified | Albany to Punta Gorda. Worst airline, worst travel experience ever. This was the classic "bait & switch" tactic. Allegiant reels you in with promises of inexpensive flights only to up-charge you on everything. Started out with 2 tickets for $107. By the time we were done, it was nearly $400. The 40lb. weight limit on bags is laughable and purely designed to get customers to pony up an additional $50 per bag for even the slightest overage. The check-in agents were rude ... one of them even caused a scene that led to the line being slowed for nearly 10 minutes. The planes are crammed with no room to place your carry-on under the seat. We were traveling with our small emotional support dog (which they charged us for despite documentation). He was in a carrier that fit the airline's prescribed parameters, but we couldn't get him far enough under the seat because of the limited space. The flight attendant told us he needed to go further under the seat, but that was impossible. We finally convinced her we couldn't get him any further under the seat without hurting him, but she didn't make it easy. The plane took forever to take off as we sat for quite sometime before we even began to taxi. All in all, it was a pretty awful experience. As one commenter mentioned, you shouldn't waste your money. Fly a real airline instead. It really made us appreciate airlines like Southwest so much more. I've deleted the Allegiant app from my phone. I only wish I could delete any memory of this travel experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlbany to Punta Gorda
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst airline experience"

(United States)

Not Verified | Ft Lauderdale to Indianapolis. Force you to put your carry on in a tiny, undersized test bin before boarding - only to be forced to pay more - even if it would have fitted on the plane. The test bin is intentionally smaller than the overhead compartments. Baggage claim takes forever, gate agents are rude and flight attendants are rude. Worst airline experience by far.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFt Lauderdale to Indianapolis
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Had an excellent flight"

(United States)

Trip Verified | Had an excellent flight on Allegiant Air from Oakland to Vegas 11/15/19. Staff took the time to talk to our party and make us feel welcome as well as gave some amazing recommendations for places to stop by while in Las Vegas. Put a great face on Allegiant Air and would definitely have me recommending Allegiant to friends based on their excellent hospitality and service! 5 stars - would fly again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOakland to Las Vegas
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"said you lose that money"

(United States)

Trip Verified | Las Vegas to Pasco. Booked flight, paid, immediately got call I couldn't make it. Called them with 15 minutes, asked to be moved or refunded. They said you lose that money but we can rebook you for same price but of course you'll have to pay. So i just called Delta and they hooked it up. Pretty gross way to handle customers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Pasco
Date FlownNovember 2019
Value For Money 12345
no
1/10

"Over 13 hours in airport!"

(United States)

Trip Verified | Belleville to Destin. Over 13 hours in airport! Repeated mechanicals different planes- no updates to times - staff rude and told we would board the plane when it got here. Flight was 2pm. It is now 4am. Never again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBelleville to Destin
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"use a reliable airline"

(United States)

Not Verified | Punta Gorda to Columbus. Every time we fly Allegiant it is delayed. Always. The seats are crammed and uncomfortable. I am not sure what the money for our flights pays for other than the salary of the workers. Some of the times you spend more time on the plane waiting for take-off then actually on the flight. The attendents have no answers and I don't think it's because they aren't telling us it's because no one is telling them. I would rather spend more money to drive further and use a reliable airline. Don't waste your money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePunta Gorda to Columbus
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"fly a real airline"

(United States)

Trip Verified | Phoenix to Provo. Another Allegiant flight, majority delayed and now we get to unload and get on another plane. I don't have a lot of confidence we'll get out of here. Spend the extra money and fly a real airline!
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhoenix to Provo
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"extremely helpful and nice"

(United States)

Trip Verified | Sanford to Indianapolis. Courtney & Sebastian were so very nice to me and my dog Lollipop. They were extremely helpful and nice. Apparently, I didn't fill out the correct paperwork to have my service dog go with me on the flight. My friend was still waiting for me, because I never took my service dog. Next time I'll fill out proper paperwork. Lollipop did so incredible when I was in hospital for 4 months and I was really proud of her going through security and Airport. She got very nervous up Escalade and doesn't like elevators. Just want to thank Courtney & Sebastian again for helping me make my flight and being extremely nice and professional. Keep up the kindness and professionalism.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSanford to Indianapolis
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"24 hours delay"

(United States)

Not Verified | Cincinnati to Destin. This company needs to go out of business. 24 hours delay (not canceled) and still delayed out of the gate by over an hour. NO customer service, no explanation, no assistance. Had to pay for a hotel out of my own pocket for my elderly mother.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCincinnati to Destin
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"charges you for every little thing"

(United States)

Trip Verified | Tulsa to Las Vegas. They get you under the guise of cheap flights but charges you for every little thing. Boarding passes are $5. You have to pay for carry on bags. Pre-paid $30 for a checked bag, get to the gate and my luggage is 45lbs. Every other airline is 50lbs, but Allegiant limit is 40lbs. They charged me $50 for the extra 5lbs.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTulsa to Las Vegas
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no