Allegiant Air

✅ Trip Verified | I got to the front desk to check in my bags to receive my military discount am hour and a half before my flight. No one ever came to the counter. Me and 8 other people missed the flight because of needed to check a bag. Sat on the customer service line for over a hour trying to get assistance. One a representative came to the line he then proceeded to tell me per his records he show I am the only person that missed the flight. I then asked him to repeat his self for the other people standing here who also missed boarding the same flight. Then and only then did a manager come to the phone and tell me the best she can do is book me for the next flight which is 3 days away at the price $75. So not only did they cause me to miss my flight but also charged me for another one. The staff was so unprofessional and didn’t care. Everyone had to purchase new flights. I will never book this airline again.

✅ Trip Verified | Ok, so I understand things happen. Flights get delayed, canceled, whatever. If thats the case, however, then accomodations must be made. I did my part by arriving early and prepared to board. Im paying to get from point a to point b at certain times. Its not my fault for the delay. So now Im here, stuck at an airport where i was just told we will have to leave because its closing. I'm losing a day or more (since they have no idea when the next flight will be)of work, i have a brother who will miss this flight and another since he is going to another destination. My 2 year old diaebetic daughter has no place to stay and i have no means of getting them to another location. The best the staff could offer? That I, me, not them, call customer relations. Do the right thing. If you cant hold to your end of the bargain, then you must make things right. What a joke.

✅ Trip Verified | Do not ever use Allegiant’s bundle options! This is the 2nd time I have tried to use them with a rental car option. Last time they claimed I did not have a car rental reserved despite my conf number. This time they bumped our flight from arriving at 8 pm to 10:30 pm We arrived with all car rental booths closed! Entire family waited until midnight for a taxi that cost $127 to get to our condo. I called Allegiant and was told I could go back to the airport at 8 am the next day- another $127 to get my rental. No reimbursement for the taxi, no apologies. Simply told me I should have checked Alamo hours! Really?

✅ Trip Verified | Customer service was great on the phone accommodating us after they changed our flight times! They are always pleasant in flight also. Glad to see direct flights from Fort Wayne! We rented a car with our airfare this time when they sent out a coupon for us to use. I do not recommend that at all! Ended up paying another $335 in fees at the rental center. Had I known I would have just rented on my own like we usually do and saved a few hundred dollars.

Not Verified | We flew from South Bend to Las Vegas 7/2/20 where baggage lost our luggage on a direct flight and was never found. We we’re told we could file a claim and be reimbursed for items lost and items we had to purchase while there. We filed a claim with receipts as proof two things in our suitcase and purchased things needed while there for almost $1900 we get an email today from the baggage claim saying they’re offering us $287 this is despicable. I will never step foot on a allegiant flight again. Why submit all these things with proof of cost if they aren’t going to even come close to giving you the money you spent and lost from them losing your baggage.

✅ Trip Verified | I have traveled with Allegiant a lot. Until today I have not had a problem. After booking my flight my flight time was changed 3 times. The last change would have gotten me into Sanford at 10:00 pm then I have a 2.5 hour ride home and have to be to work at 5am. The big problem is that it is very obvious that the crew with this airline couldn’t possibly care less. They will do whatever they want and don’t care how it effects their passengers.

✅ Trip Verified | The day before departure, we were offered the opportunity to upgrade for a small fee. Considering that I’m an exceptionally tall person, my girlfriend immediately took advantage of the opportunity and got us seats in the front row. Our seats were confirmed at the gate but upon boarding the plane, we were informed that their policy is to keep the front rows empty. As I write this, my knees are in the seat back in front of me and will not be flying with this airline again.

Not Verified | By far the worst airline ever. My flight got delayed twice. There departure times are never accurate. The staff working on the plane were not paying attention on their jobs and instead on there phones. I’ve been waiting at my gate since 2:30 in the afternoon expecting to leave at 4:30 but had to wait another hour or so to leave at 6:10-15.

✅ Trip Verified | They did not do much to prevent Covid or practice social distancing. They didn't sanitize after the fight before us got off, we lined up and got right on after. They handed out masks but it was optional to wear them. They also condensed fights and every seat was full. Had i known all this i wouldn't have flown with them. Very disappointing! We won't be flying with them again.

✅ Trip Verified | Reno to Las Vegas. As COVID cases are raising, this airline is doing absolutely nothing to help prevent the spread. They have the airplane packed in like sardines. They’ve also double booked seats. I would not have flown if I would’ve know they were being this careless.