Allegiant Air

Not Verified | We provided this complaint into the Airline’s email complaint system, then posted letters to the CEO of Allegiant and the Washington State Department of Health. We then submitted an official complaint to the FAA. Three days later, we have yet to receive a response. So much for government accountability! Allegiant Flight 582 on May 24, 2020 from Mesa, AZ to Pasco, WA Regarding the subject flight, we were very concerned about the crowded conditions on the subject plane. Most rows had every seat taken. In our row the middle seat was taken by an individual who was not a family member and not wearing a mask. My wife, Marjorie and I are also a member of a vulnerable group, age 70 and above. There was never any opportunity given to us to request to be seated in a row that complied with social distance guidelines. We wore masks and gloves for the entire flight, but wonder if these measures were sufficient given the crowded conditions in your plane. I might remind you that New York subways had high death rates when train were crowded with passengers. There were a number of children who were crying almost the entire flight. The flight attendant did give a bottle of water to one of the infants, and that seem to calm that child down. What other measures might have been taken like giving some candy? Upon boarding your plane, we were given a package containing a mask, gloves and Sani wipes but there was no requirement to use them. We noted that the next flight announced boarding before we even reached the luggage area. I conclude that the plane could not have been completely cleaned by the airline personnel! Thinking back on our flight, boarding was started 10 or 15-minutes after the last passenger debarked! I conclude that both flights (and most likely all flights made by that plane on that day) could not have been properly cleaned. Was it your plan to leave up to passengers to clean their own areas? If so, this deficiency should have been announced to all passengers. We were not traveling for pleasure, instead travel for us was essential as we were attending the funeral of my father who died at an age of 95.

Not Verified | Extremely disappointed with Allegiant Air. Before booking air travel for an elderly family member we were assured of the safety measures that they were taking to prevent the spread of Covid 19. We were told that seats were being assigned to insure social distancing of passengers (ie. Not assigning the middle seat) and that all passengers would receive a safety pouch with mask, gloves and sanitizing wipes. Our family member was seated in a FULL row with a very full plane. No safety pouches were ever distributed (masks only were offered -not required). Once in the air they proceeded to have drink service and attendants did not wear masks! The passenger right next to our family member ordered 2 drinks. Of course consuming them without a mask. Does this sound like a safe flight to you? Very upset and concerned for our family member. Please be aware air travel not as safe as the airline might make it sound.

Not Verified | During virus scare my flight was cancelled. When I received a voucher for the flight it was for $174 less than I paid. I used a voucher when I booked the original flight and they did not give me credit for it. Because they cancelled the flight I should not have lost $174.

✅ Trip Verified | I canceled flights because of corona virus and tried to get a credit voucher over the phone today. After calling, I was immediately connected to Ashley who emailed me my vouchers which I received within 5 minutes. Not too bad and thanks!

✅ Trip Verified | Given our current covid-19 pandemic I called the airline in order to get a refund instead of a credit due to the fact that my family is high risk and we will not be taking a flight anymore. Once this pandemic cleared up we would plan to drive instead and have no need for the airline ticket. When I called the lady I spoke to was not only incredibly rude even though I was very polite and professional, she also threatened me after issuing the refund by saying that they have documented in my account that they will never waive any type of fees for us. Talk about incredibly rude and a horrible business to support. They need to be more understanding and respectful of the fact that we are in a pandemic. I will never support this business again!

Not Verified | Peoria to Punta Gorda. Just wanted to say kudos to the young lady who helped with my flight change. Due to the virus outbreak wife and I had to push our Florida trip out a few months. The young lady was a delightful person who helped make the changes quickly. She was also considerate enough to inquire how we were doing during our stay at home situation. I didn't get her name but you need more like her.

✅ Trip Verified | Punta Gorda to Cincinnati. I was in Naples, Florida house/dog sitting for friends. Long story, short, their trip was cancelled, so needed to get back home. Could not get through on phone line, the website was overwhelmed. Went directly to the airport to try and exchange the return trip ticket for that day. It was all hands on deck, some people had worked 12-hour shifts, still, the staff was amazing, tried to make whatever it took to accommodate passengers request. They all looked a bit frazzled. In a situation like this, that no one has experienced, you just can’t fix stupid and some people are just jerks.

✅ Trip Verified | Cincinnati to Ft Walton. I have been trying to call Allegiant to cancel my flight due to the Coronavirus and phone lines are busy all day, I have been trying for 5 hours now! The web site states you can cancel on line with no Penalty, and either a refund or Voucher will be issued. It showed me how much I was getting refunded and it’s less than what I paid for the tickets for me and my son and this is only on my Departing flight, it will not let me cancel my returning flights! It gives you a non working number to call! So if I can not get through to anyone, the main number is busy or off the hook and the number they give you is a non working number how are our flights going to get canceled and how our we getting refunded the amount we paid for our tickets.

✅ Trip Verified | Memphis to Fort Lauderdale. I have been calling customer service since Friday and the line has been busy. I had to cancel my flight due to the Coronavirus situation that’s going on and I don’t think that it’s fair to only be given a voucher for $167 when I paid $381. This was going to be my 1st time and last time flying. If I can’t be refunded all of my money I wanted to see if our tickets could be reinstated but no one is responding to my emails and I can’t get through on the phone lines. I need help with this issue asap.

Not Verified | My review is based on a flight (Detroit to St Pete Clearwater) this coming week which, we canceled due to the coronavirus. I had heard the wait was long so I prepared for such a wait at this trying time for all. My wait was a little over 2 hrs. I was happy to get a wonderful gal in the other end who was thoughtful and took time to make sure all of our questions were answered regarding getting our refund and how to use in the future. She waited until the emails came in and made sure we got or vouchers. It made the expected wait time all worth it.