Allegiant Air

Not Verified | These airlines have zero customer service skill and do not help at all. Flight was delayed until cancellation due to weather but was allowing other flights to land and take off. The following day the flight had an engine issue and they tried fixing it right in front of everyone’s eyes at the gate and had us waiting for almost 12 hours and only gave us an $8 food voucher when the food court cost minimum $16 for one meal. I didn’t even use it because the fine print said “accepting this, you cannot reach out to Allegiant for other issues”. They finally sent a different aircraft after being delayed overall 18 hours and ruined 2 days of my vacation. If I could give 0 stars I would!

Not Verified | Destin airport is a joke, too small to handle tourists. Allegiant check in with bags was like a third world country. Felt like cattle. Never fly again. Customer service impossible to get a hold of.

Not Verified | Delayed more than 5 times today. Flight was 2 hrs late arriving and then had toilet issue. 5 hrs later we all still waiting at the gate. A lot of young families with tired and grumpy children are having the biggest problems but it's super frustrating for all of us. Not worth the few dollars we saved. We will never fly this airline again.

✅ Trip Verified | We’ve had our flight booked for weeks. We were planning on leaving at 6.45am this morning, but awoke to a message that was sent at 3am saying the flight was canceled. There was no explanation for it and there were no other flights going out today. We’ve spent hundreds of dollars for the hotel and flight there and back. Two adults having taken off a week of work where PTO is scarce. I spent 2 hours on hold with Allegiant customer service and never got to talk to a real person. After years of flying I have never had this happen. I’ve never had an airline cancel a flight and refuse to help after the fact. I will never mess around with Allegiant again, I’d rather spend a few extra hundred dollars on a reputable airline to ensure my vacation isn’t ruined before it starts!

Not Verified | The last 4 times I’ve flown with Allegiant Air my flights been delayed. Not a 30 minute delay but multiple hours delay. This time it got delayed when we were suppose to be boarding. They delayed the flight for 2 hours and couldn’t give a reason why. The delay now is costing me a half day of PTO due to them delaying the flight. You can never rely on Allegiant to get you to your destination on time. The worst part even though they know all the flights have been delayed I don’t get a refund discount or anything. Seems like they play it off and act like it’s just normal to always have flights delayed. Very annoyed and will likely never fly with Allegiant unless I have too. Do not recommend this airline.

✅ Trip Verified | I've been flying with this airline for years. It's steadily declined in recent years. Yesterday, 7/3/21, the flight was first delayed prior to flight time. Ok. These things are to be expected. Next, we were unable to land due to another plane being at the gate. We then waited for over an hour (around 9:30-10:45) at baggage claim. The icing on the cake was that the handle of my suitcase is broken! Completely careless!

Not Verified | Allegiant Air is the worst airline in the United States. The have absolutely no care for passengers, even including their boarding, the cleanliness of the aircraft, the extremely tiny vinyl covered seats with very limited legroom, and normally no advance announcements of are the known conditions which delays a flight. Allegiant requires you to pay for any seat choice, and if you do not choose and pay for a seat, they will give you the worst seat to encourage you to pay for a better seat. Last year at the height of covid, on one of my flights there were 17 rows of three seats with no passengers, but in spite of that they chose a seat where the entire row including my sea was full. Talk about not caring about covid transmission, eight months before the first vaccines were available. I have an upcoming flight, and with Hurricane Elsa possibly coming close to impact my home in Fort Lauderdale, so last night July 2, 2021, I wanted to ask about changing my outgoing flight from Syracuse to July 4th, instead of July 8th, and called customer service, and after three hours and thirty minutes, was on hold, with the volume low on speaker, so I could continue to enjoy other activities, and finally just gave up, but proof of their horrible customer service. While on hold, I made three attempts to use the chat service, and each time no agents were available. Lets also not forget that Allegiant has a very substantial background of mechanical failures that delay or cancel flights. Also, many times if you have a computer, with lets say Windows 7, you cannot even book a flight, as their IT people are not intelligent enough to match any other airline in the world, where you can book online.

✅ Trip Verified | I'm trying get reimbursed for for checking in bags for 4 flights I booked weeks prior. Unbeknownst to me, checking in bags are free for veterans. For the past week after returning, I've tried multiple times to get a hold of someone that may be able to help. So far, their number always seems to be busy, no one seems to be available for a live chat, and all 3 of my emails have not been responded to. I get that I made the mistake. However 2 gate agents have told me to contact Allegiant and they will gladly work with me to get refunded. Doesn't appear to happen anytime soon, so I'll just write a review to warn of Allegiants lack of customer support.

Not Verified | Absolutely pathetic excuse for an airline, this is my first time flying with this airline. They are cheap, which should have been the first red flag, but I guess you get what you pay for. Boarding started an hour late. No announcement as to why. No communication. No one was even at the desk. After an hour late, we finally boarded. Keep in mind this is July 2021 coming off a pandemic. I go to my seat, and there was half-eaten cookie/pretzels all over the seats and floor in front of us. No one vacuumed or sanitized between flights. When brought to the attention of the flight attendant to see if i could switch seats, she just said "sorry, it's a full flight." did not offer to help clean anything up or even act like she cared. So i used hand sanitizer & kleenex from my carry-on to try to clean my backrest the best i could. Spent the whole 2.5 hour flight leaning forward, with my feet in who knows what.

Not Verified | Do not fly with Allegiant Air. Flight was scheduled for 2:22 to take off which got delayed to 4:22. Everybody boarded the plane and then the captain said we were delayed again for 6:45. Never flying with this company again.