Allegiant Air

Not Verified | Do not trust this airlines advertised rates. They tacked on over $269 in additional funds which brought the total ticket and car package way over costs we thought we were going to be paying. We purposely selected this airline due to the advertised rates. We are used to honest and transparent costs with other airlines. What you book is the final cost. Not so with Allegiant. After our return of rental car, they charged us "additional fees" and did not give us a receipt with breakdown. They said it would be emailed. It was not. I have taken hours of "hold" time to speak to a representative to get a breakdown of costs and still haven't gotten through.

✅ Trip Verified | First my flight was booked last minute due to a family emergency, read the terms and service saw in bold “can cancel 24 hours after purchase for a full refund” then after the fact of trying to cancel saw it said in small print “only if the flight was booked a week in advance” then tried to speak with a customer service agent and only got a busy signal, tried calling over 30 times, finally gave up, terrible customer service when I comes to speaking with an agent and terrible policy. To be fair they offer the flexible plan but that is after the terms of service say “you can cancel within 24 hours of purchase”.

✅ Trip Verified | So I wanted to wait until my flight home to give the benefit of the doubt and I now can honestly say this airline is the worst airline ever. I have flown for 30 years and have flown every airline in the USA and most in Europe and this airline is a total joke. I see they get a 3/10 and honestly don't know how hey get that high of rating. I honestly would not fly them for free and for me that is really saying something.

✅ Trip Verified | This was the worst flight I have ever dealt with. We arrived at the airport four hours prior to take off. Half of the plane ride was still in line to go through TSA. The plane delayed for a short few and then departed. Once we got through TSA we rebooked for a later flight. That flight was then cancelled. The next flight did not leave until later the next day. We had to spend the night at the airport on the floor with disabled member in our family. We chose to fly into Indy so we wouldn't have to wait until later the following day. We had to find a ride from Indy to CVG where our luggage was shipped. We spent over an extra $400 to feed the family at the airport and extra day of parking in long term at CVG. Allegiant was not accommodating at all. I would not recommend flying with them in the future!

✅ Trip Verified | Couple hundred feet before landing pilot pulls up hard to abandoned the landing. We reach maybe a thousand feet and being so low the plane is shaking. No one is communicating to us. It was terrifying. Later when the pilot finaly did talk with the passengers he spoke of a wind shift making us unable to land ... just saying some earlier communication would have appreciated. People were crying and praying, yelling requesting info, it was just a lot for a "wind shift".

Not Verified | Worst airline ever. We have family and for the 2nd time they have cancelled their flight! Causing them to say 4 days longer and missing work! I have zero confidence in their re-schedule flight (3rd time) will take off tomorrow. It would be quicker and safer to hitchhike cross country than flying Allegiant Air.

✅ Trip Verified | 6/28, 9pm. My daughter missed her grandma’s funeral because Allegiant told her there was a weather advisory. My daughter will be 18 in three months. The website says anyone older than 15 is considered an adult. They told her that there was a heat wave advisory for Lancaster which is in the desert not even within the vicinity of L.A it was dropped at 9pm, which was the time of her flight from Indianapolis, and since she was a minor she could not fly. The agent took her phone and went through her emails to check for confirmation, which was never sent. They laughed when she walked away. I asked if they could hire someone to accompany her as the website says but the agent told me that they didn't do that. What a waste of time, money, and energy, emotions. They told her they could reschedule in July. What a joke and very irresponsible. I tried calling but no one would answer. Horrible company. Spirit for now on.

Not Verified | Cheap flight, you get what you pay for. flight was direct. flight was pleasant. I was not happy with customer service took me three days to get through. and I only got through because I eventually just picked the Spanish option and luckily the person spoke English. Do not I repeat do not get a car rental through allegiant i asked multiple times that if i needed the car for less time than needed will i be reimbursed they said okay. i got the rental for 2 days and a half total was 250 dollars. which was fine. I only ended up using the car for 5 hours. i was still billed for 2 days and a half. please go directly to the car rental place. my bill would have only been 120.

✅ Trip Verified | Very bad customer service. 45 minutes After everyone seated they announced that their systems are down. Due to that they manually count all passengers. It took an hour to count all the passengers. 85% of passengers were very tired and started calling for just “water”. The flight attendant got bad and started responding rudely to some of the passengers. However, no water was provided. They did not allow anyone to get out of the flight to buy food, according to the flight attendants if you step out you can not return to the flight. However, we did not have any knowledge of when the flight will be ready to depart. The departure time was 5:05 pm we stayed with terrible services with no water till 7: 50pm

Not Verified | Worst airline ever. Paid 170 for bag and early preboard. An hour in heat and sun before got inside to wait 2 hours to check a bag. Then flight delayed, get on plane and broke so had to get off and wait hours for new one! Then no priority boarding. Do not pay that $170 extra but would highly recommend not to fly this airline it is the worst airline ever.