Allegiant Air

Not Verified | Terrible experience - sat at gate prior to departure supposedly waiting on baggage. No bags were loaded for 60 minutes, while flight attendants giggled in cockpit with pilots. Not fun, nor professional.

✅ Trip Verified | They say they have cheap flights but you end up paying full price anyway. If you want a drink in flight you have to pay for it and on top of that they cancelled our flight back home. They don't answer phones and we had to go buy tickets from Frontier just to get back home. I don't even like giving them one star.

Not Verified | Allegiant Air's customer service experience is very poor. If you attempt to contact them through their website, you fill out a form, then when you hit submit it says you are unauthorized to submit. There is a phone number, but when you dial in, it says the wait is more than 2 hours. There is no option to select to be called back. Likewise, their technology does not work well. I modified a trip on their website to change a return flight and book a hotel and rental car. The itinerary they emailed was not consistent with what I purchased.

Not Verified | I purchased ticket for my 11 year old granddaughter to fly from Knoxville to St. Petersburg, wwas told it was fine she just needed to bring her birth certificate and I would need to fill out paperwork showing who would be picking her up at other end. We get to airport at 4:30 AM only to be told she could not fly alone. Had to cancel her flight and pay 3 times as much so I could fly round trip with her tomorrow. No reimbursement for the inconvenience just had to change entire plan.

✅ Trip Verified | I will never fly this airline again. Cancelled my flight to Florida 48 hours before departure. My cousin is being buried and I can't make it. Was on hold for hours and had to give up. Will get a refund. I have no interest in their credit. Never will make this mistake again

✅ Trip Verified | First they lost my golf clubs. There is no one on site to help or answer questions and cant get thru to anyone on the phone. They have 45 days to get back via email then they can decide how to handle past that. Then on the way to Florida, the emergency was whistling and I would see air coming in. They cleared the row and asked my row if we are OK still sitting there. My feet were frozen and I could see two holes at the bottom of the door (looked like daylight). I did take a picture of this. Very disturbing.

✅ Trip Verified | On short notice Allegiant Air canceled my flight. Initially they said there would be a delay because a mechanic was needed. The delay expanded over 3 hours at which point the flight was canceled. They refused to bring in a replacement plane and crew. The entire treatment was not very transparent or caring and we lost half a day just sitting in the airport not to mention reclaiming our bags. By the way we booked only a few days prior and our fare was not discounted. It was ruinous of my trip and my time off. Never again will I fly out of Fort Wayne, nor will I fly Allegiant. Pathetic. Poor management.

✅ Trip Verified | We had an extremely unnerving, stressful and unsatisfactory experience with Allegiant. We have flown with many airlines, and when a situation arises for someone to give up their seat for monetary compensation, there is never an issue. We were to fly out July 9, from Stewart International Airport on flight 2278 to Sanford, FL. The flight was overbooked. Therefore, the gate agent started by requesting 3 volunteers to be bumped for $200 cash and a rebooked flight. No one offered including us. After a few minutes the gate agent announced the offer was now $400 and a rebooking. Again we did not offer nor did anyone else. A short time after, the gate agent announced an offer of $800 and a rebooking. This offer piqued our interest and the 3 members of our party volunteered. As we walked to the gate agent, other passengers commented to us they wish they could volunteer, but couldn’t - comments were overheard exclaiming “$800 dollars cash, that would be nice”. We arrived to the gate agent, who we later came to know was the station manager. She was overwhelmed with the amount of people trying to get on the plane and asked us to hold tight and wait to “take care of us”. When the flight was all boarded with the gate doors closed and the plane pulling away, she commenced the process of arranging our compensation. To our shock and extreme disappointment, we soon received emails containing a link to only flight credits, and not the monetary compensation we were expecting. She simply shrugged us off and said we misunderstood her and the only option was the $200 cash or the flight credits. We insisted that she call again and tell them we were told $800 and not flight credit, however after getting off the phone, she told us take it or leave it, $200 in monetary compensation or the Flight credits, even telling us that no airline would give that much as compensation. This we know for a fact not to be true, as we have had previous experiences with other airlines (American, Delta, United, Jet blue) which have offered $400, $600 even up to $1200 for giving up a seat. At this point, apparently the state trooper was called, however we were at no time violent, not swearing, not being belligerent or yelling. We were strongly defending our position for what we and all the other passengers around the gate clearly understood was offered, $800 per passenger for the 3 seats that were needed. We insisted that the manager call again and tell the office we were not satisfied with the $200, she again stated we were wrong, and that we would never get more than the $200. We told her to call again and speak to a manager, which she finally did. The result was a $400 offer which we reluctantly accepted. There was an email that was supposed to come through, and she informed us just to leave and we would receive it within 15 minutes. Our trust in the airline had been clearly damaged, so we did not wish to leave until we received the email. She left us there telling us it would come through and that she was done. She walked away and left us with the state trooper to escort us out. This is how Allegiant repays their passengers who inconvenience themselves to allow the airline to carry on with the scheduled flight, give us less money and call the police to escort us away. The offer as was understood by all present at the gate was $800, now we were stuck in NY for 3 more days until our rescheduled flight

✅ Trip Verified | Flight was delayed, then boarding delayed once plane arrived, taxied for almost an hour, then when we finally arrived in Stockton, there was another Allegiant plane that had just arrived so we had to sit on plane! No apology or sense of hurry. I sent a complaint to Allegiant but never heard from them. I guess that’s just the way they do business. Fly another airline!

✅ Trip Verified | Flight was delayed by a little over an hour, so it and these reviews had me nervous but after that there were no further delays, both the pilot and crew were very apologetic and actually got us there faster than estimated. Space is a bit tight but paid way less than the next airline so it wasn't an issue (for me at least). Arrived without incident and am about to board my flight back now (which is on time and has the friendliest pilot who's been chatting with us and other passengers). Overall, the delay wasn't too bad, they gave a 5 hour heads up so I wasn't even at the airport yet and the rest of the trip was comfortable!