Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1958 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"Worst experience traveling in my 48 years"

(United States)

Not Verified | Our family will never fly Allegiant again. Delayed leaving in addition to long lines to check baggage. Once on the plane, duct tape on the overhead baggage bins and a broken bathroom. No food because “they’ve been flying all day”. Sat on the ground for two hours due to a storm. Then, sat another two hours at baggage claim because all of their workers left for the evening and didn’t finish the luggage for three of their flights. We just left the airport at 3am frustrated. Worst experience traveling in my 48 years.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt. Lauderdale to Cincinnati
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I have ever flown"

(United States)

Not Verified | The worst airline I have ever flown. Not trustworthy at all. Waited in an airport for 5 hours and then waited on the plane with no air for an extra hour and 30 minutes with no working air.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFlorida to Arkansas
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"would not recommend airline"

(United States)

Not Verified | Airline was cancelled with no reason and no flight out for several days. We had to fly to a different airport and arrange transportation. It cost an additional $600 to get home. I would not recommend airline to anyone. Flights are often delayed or cancelled very last minute
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando Sanford to Newburgh
Date FlownJuly 2021
Value For Money 12345
no
2/10

"Avoid this airline at all cost"

(United States)

Not Verified | Terrible experience, flight got delayed, no explanation, we boarded and were told we needed to get out of the plane again. We were supposed to arrive at 8 15 but we did not get go Fll until 1 am. Never mind on the Way to Fll to Asheville we had similar issues. Avoid this airline at all cost.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAsheville to Fort Lauderdale
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"an intolerable experience"

(United States)

Not Verified | If you like delays and all things slow, this airline is for you. You'll enjoy multiple unexplained delays, equipment issues and staff that could be friendlier and on top of their game. Seriously though, my wife and I flew Allegiant on 7/15 and we were delayed 3 times for unknown reasons. Then, when everyone was on board and we were seemingly ready to push away from the gate, a problem with one of the tires was discovered and the plane had to be deboarded and all carry on luggage removed. This was our fourth delay of the night. Finally, everyone was back on board and each step of the process to get in the air took longer than I have ever experienced for such a small airport. Its not like we were 10th in line for take off or anything. The entire experience was very frustrating and that is not the way air travel has ever been for me before on Delta, United or AA. If you're after a stressful experience, cramped seating and less than enthusiastic Crews, this is your low cost best bet. My apologies for the sarcasm but really this was an intolerable experience unlike any other flight I have been on in my 30+ years of travel.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAsheville to Fort Lauderdale
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never flying Allegiant Air again"

(United States)

Not Verified | Ridiculous, problem after problem. On the departure flight it kept getting postponed 3 times with no information. Once we finally boarded, there was some sort of issue where we had to sit for nearly an hour on the plane before taking off. On the way back, it got delayed again. Once we finally arrived back home, there were no gates open!! Seriously, get your stuff together! We had to sit on the tarmac forever waiting to find a gate and deplane. I’m never flying Allegiant Air again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAsheville to Orlando Sanford
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"we didn’t even have help to find other flights"

(United States)

Trip Verified | We got to the airport an hour before boarding, we were excited and ready to fly. Then on the intercom they announced that the flight was cancelled. We are a family of 4 with 2 kids. This was horrible, there was no one to help us. We had a hotel booked and had family meeting us. Now we are on our way to another airport and are flying. Not only did we not get a refund but they gave us vouchers for their airline. I will never fly Allegiant Air ever again. We had no help, it was way too stressful and put a dint in our plans and vacation. I’m extremely annoyed that we didn’t even have help to find other flights.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLexington to Myrtle
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"every single aspect of the Allegiant experience was awful"

(United States)

Trip Verified | Horrible, horrible, horrible in every possible way. Text messages were changing times and gates, gate agent was yelling “pay attention”. Just a disaster. First time flying as I’m Platinum with Delta and tried Allegiant. My ticket was not cheap and every single aspect of the Allegiant experience was awful.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteNashville to Tampa
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst mistake ever"

(United States)

Not Verified | I never heard of this airline but took a chance. Worst mistake ever. They cancelled my son's return flight less than 24 hours before departure with no reason explained. Spent several hours on the phone and was not able to talk to anyone. They sent me a credit voucher for future flight which was unbelievable. I used American Express so I will get charge taken off. This airline is pathetic and I would never take a chance with them again. Thankfully, I purchased travel insurance and will get reimbursed but my son almost didn't make it back and for that reason I will never book with them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEl Paso to Orlando
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"canceled our flight home"

(United States)

Not Verified | Terrible experience on both ends. They canceled our flight home with no help or assistance what so ever. My family is stuck, and now we're scrambling to find a hotel and a way home.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSandford to Portsmouth
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no