Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1953 reviews
3/10
3 star Skytrax Rating
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1/10

"Never flying Allegiant again"

(United States)

Trip Verified | My first time flying Allegiant was terrible. We were suppose to go to Nashville. First the flight got delayed, and then got delayed again before getting cancelled completely. Left many many people stranded and some not being able to see injured love one’s for the last time and such. I am 16 flying with a friend who is also 16 and we payed for this trip ourselves. We also relied on getting there last night at some point. If we didn’t have a family member in town we would have been screwed also considering it wasn’t an overnight stay airport. It was cheap, but in the long run was more expensive than Delta and United. Wish we would have just went Delta and United like we normally do. It’s almost ensured that they will get you there in a timely manner and safely. Never flying Allegiant again, and I am pretty sure they lost a whole plane full of customers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFargo to Nashville
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"It's not worth the stress"

(United States)

Not Verified | The old saying, you get what you pay for couldn't be any truer when it comes to Allegiant. Our flight was cancelled an hour prior to take off. An hour! We were stranded as we were going home and the next available flight with Allegiant wasn't until two days from our original flight. They blamed the weather which was total BS. There was no other airline that cancelled flights that evening due to weather. We even checked with neighbors. Weather was fine! The flight there wasn't any better. Was supposed to take off at 7:30 pm - didn't take off until 10:30. Worthless! Got into Bozeman at 1 am. What a waste. This time it was mechanical issues. The navigation system in the plane kept turning off. My hubby and I were concerned that there was something seriously wrong with the plane. I am never booking a flight with Allegiant again. It's not worth the stress and you'll end up paying more money just to get home.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBozeman to Austin
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Absolute worst service"

(United States)

Not Verified | Absolute worst service. Flight canceled three times. Missed a family reunion. Spent over 3 hours on hold trying to get a refund. Airport hot and filthy. Not that cheap when you add baggage costs. They've canceled my flight before just as I arrived at the gate and I swore then if never use them again. I took a chance and got screwed.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMesa to Provo
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Not fun, nor professional"

(United States)

Not Verified | Terrible experience - sat at gate prior to departure supposedly waiting on baggage. No bags were loaded for 60 minutes, while flight attendants giggled in cockpit with pilots. Not fun, nor professional.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCincinnati to Savannah
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cancelled our flight back home"

(United States)

Trip Verified | They say they have cheap flights but you end up paying full price anyway. If you want a drink in flight you have to pay for it and on top of that they cancelled our flight back home. They don't answer phones and we had to go buy tickets from Frontier just to get back home. I don't even like giving them one star.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEl Paso to Las Vegas
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"customer service experience is very poor"

(United States)

Not Verified | Allegiant Air's customer service experience is very poor. If you attempt to contact them through their website, you fill out a form, then when you hit submit it says you are unauthorized to submit. There is a phone number, but when you dial in, it says the wait is more than 2 hours. There is no option to select to be called back. Likewise, their technology does not work well. I modified a trip on their website to change a return flight and book a hotel and rental car. The itinerary they emailed was not consistent with what I purchased.
Type Of TravellerBusiness
Seat TypeEconomy Class
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"No reimbursement for the inconvenience"

(United States)

Not Verified | I purchased ticket for my 11 year old granddaughter to fly from Knoxville to St. Petersburg, wwas told it was fine she just needed to bring her birth certificate and I would need to fill out paperwork showing who would be picking her up at other end. We get to airport at 4:30 AM only to be told she could not fly alone. Had to cancel her flight and pay 3 times as much so I could fly round trip with her tomorrow. No reimbursement for the inconvenience just had to change entire plan.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKnoxville to St. Petersburg
Date FlownJuly 2021
Ground Service 12345
Value For Money 12345
no
1/10

"never fly this airline again"

(United States)

Trip Verified | I will never fly this airline again. Cancelled my flight to Florida 48 hours before departure. My cousin is being buried and I can't make it. Was on hold for hours and had to give up. Will get a refund. I have no interest in their credit. Never will make this mistake again
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteConcord to St Petersburgh
Date FlownJuly 2021
Value For Money 12345
no
1/10

"My feet were frozen"

(United States)

Trip Verified | First they lost my golf clubs. There is no one on site to help or answer questions and cant get thru to anyone on the phone. They have 45 days to get back via email then they can decide how to handle past that. Then on the way to Florida, the emergency was whistling and I would see air coming in. They cleared the row and asked my row if we are OK still sitting there. My feet were frozen and I could see two holes at the bottom of the door (looked like daylight). I did take a picture of this. Very disturbing.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDestin - Fort Walton to Boston
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They refused to bring in a replacement plane and crew"

(United States)

Trip Verified | On short notice Allegiant Air canceled my flight. Initially they said there would be a delay because a mechanic was needed. The delay expanded over 3 hours at which point the flight was canceled. They refused to bring in a replacement plane and crew. The entire treatment was not very transparent or caring and we lost half a day just sitting in the airport not to mention reclaiming our bags. By the way we booked only a few days prior and our fare was not discounted. It was ruinous of my trip and my time off. Never again will I fly out of Fort Wayne, nor will I fly Allegiant. Pathetic. Poor management.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFort Wayne to Las Vegas
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no