Allegiant Air

✅ Trip Verified | My husband and myself had a couple of problems boarding the airplane. Once we were on and seated a stewardess heard us talking about being upset. She handled her job very well and professionally and she got us calmed down. Took my information and gave me a card to explain what happened at the airport. She gave it to her supervisor and everything was taken care of. I greatly appreciate the patience she had with us and her professionalism. I can’t thank her enough. We will definitely be traveling by flight with Allegiant any time me travel!

✅ Trip Verified | Flight was delayed twice because their employees were late and calling off. Everyone at the gate was notified by phone first before the gate attendant decided to say something. Very annoyed.

✅ Trip Verified | I was going to fly out of Phoenix gateway in Mesa Arizona to Des Moines Iowa. I went to check my bags and the agent tells me I couldn’t check my bags. I would have to have someone pick up my items and had 15 minutes to do so. I informed the agents no one would make it in time. So please take my luggage off the plane. They informed me It was then 10 minutes later said it wasn’t. They told me I have to wait till Friday for my luggage to be delivered back in Phoenix. Or i could play to do next day shipping or travel to Iowa go get it. I ended up paying for a flight to Des Moines the next morning at 10 am. When I got there the counter was closed. So I had to wait another 24 hours to get my belongings. I now had to miss two days of work and my return flight was delayed.

Not Verified | While the flight attendants were nice the employee working at the counter at the Key West airport was horrible. I simply asked for a printed boarding pass. She instead decided to be aggressive and start demanding I check my bag. I told her the bag for coming down fit but she demanded I check my bag even though I paid already for a carry on. She also scanned my ticket going onto the plane and I said thank you and she screamed at me “what did you say?” Very unprofessional. I would suggest not having unprofessional employees like this. I attached photos of other people’s luggage that are clearly bigger than they are suppose to but they were allowed to bring a carry on. Completely unacceptable, you should never be conventional with the customer.

Not Verified | I am a frequent Allegiant passenger, they are the only airline that does not provide baggage check staff availability 2 hours before boarding time as the TSA recommends. My wife and I were standing for 1 hour and 45 minutes just to check bags and hoping to get a meal after clearing security on Aug 10th while flying back from a Nashville weekend. Unacceptable level of service! Frontier has my next flight!

✅ Trip Verified | I would give them 0 stars if that was an option! The customer service my family and I experienced was horrendous. The service attendant refused to print boarding passes for my husband and kids, sending them through TSA without boarding passes. Of course, TSA couldn’t let them through so we went back up to the ticket counter and was then told that since the plane was already boarding now, she couldn’t print tickets. So we missed our flight and couldn’t get out for 2 more days and had to pay $75 a ticket to rebook our flight that they caused us to miss. When I questioned the customer service lady and her supervisor on why they wouldn’t print boarding tickets she lied and said we never asked. The prices may be low but they will scam you every chance they can!!

Not Verified | One week prior to leaving the first leg of my flight to San Diego was cancelled. Consequently I needed to book with another airlines (at my cost). The very next day my return flight was canceled, once again, with me having to pay for one of my flights home. They’d either pay for San Diego to Phoenix, or Phoenix to Bellingham… not both. In the meantime when booking with another airline, that flight was cancelled, 12 hours before my flight. It all started with Allegiant, & they say it’s all due to Covid. I talked to an agent, & my response was that due to the Delta variant, people are canceling flights. How long can an airline stay in business with this type of customer service? They really don’t seem to care. I, being one customer, had to pay more than my flight cost for additional routes. It’s quite pathetic that they treat customers this way, & I won’t be recommending flying Allegiant to anyone I speak to, inquiring about my experience.

Not Verified | I will never fly Allegiant again! First, I was given an email and text message that mine and my families flight was delayed to 1.25. So we get there an hour before “take off” and was told the Fort Wayne flight already took off. In other words it was never delayed it took off on its original time of take off. Another thing is they set me up with a different flight for the next day to fly to South Bend airport and charged me $75 a person because of changing flights. There was 11 of us in total we paid an extra $825 for their mistake! I will not fly with Allegiant ever again, I’m so upset on all the money and time wasted with this airline. I have proof of all the things I wrote here today!

Not Verified | This was my first experience ever with Allegiant, and let me tell you, this will be my last ever unless I have no choice! My grandma unexpectedly passed away and my sister and I needed to fly down from Anchorage, AK to Harlingen, TX for my grandma's cremation. We bought our tickets through Kayak.com; we were supposed to leave from Anchorage and fly straight to LAX (Los Angeles, CA) with Alaska Airlines and then from LAX straight to McAllen, TX with Allegiant. We already had to worry about the hassle of getting off of our Alaska Airlines flight, getting our luggage, bringing it to the Allegiant counter to re-check the baggage, and then going back through security in LAX to get to our gate with Allegiant, and we had less than an hour to get it all done! By some miracle, the plane leaving LAX was delayed, but even with the delay and us running our butts off through the terminals we just made it to the gate .... only to find out 20 mins later that the flight was completely cancelled due to crew. Allegiant refused to give my sister and me any kind of assistance out if a situation they put is in. We were 100% stranded in LA; since this trip was last minute and sudden, we had used all of our money plus help friends to get down to TX in the first place. When the flight to McAllen was cancelled, the only thing Allegiant offered was a refund plus compensation OR a rebooking on the next flight to McAllen which wasn't until Saturday morning. Mind you, the cancelled flight was supposed to fly out at 8 AM Wednesday morning, and the next flight out was Saturday morning. There were no hotel vouchers offered to help with the two day wait time, which left my sister and me stranded in the airport. Allegiant didn't bother to help with finding any type of connecting flights. Even if you had elected the refund, there was a 5 - 10 business day wait on actually receiving the refund, so we couldn't exactly go back to the counters to buy another ticket to McAllen, which was THE only other solution Allegiant offered; which was even more money out of my pocket that I didn't have. When I asked them if there were ANY other options they could help with, all I was told was that I could elect to receive the refund and compensation OR wait for the next flight. Those were my only two options, with no other assistance at all out of the airport. They said those were my only two options: refund and compensation or wait for Saturday morning. With no where to wait. I've never had such a horrible experience flying. Ever. When we started trying to call around to see if there was any other airline that could get us out, the other airline's response was "well at least they can go wait at the hotel while we figure this out" and when we told them Allegiant hadn't even offered any type of hotel vouchers or anything, even THEY were shocked. Like I said, this was my first experience flying with Allegiant and it was horrible enough that I will avoid them at all costs and will tell everyone I know to do the same. I hope that Allegiant will look at their customer service procedures and modify them for future situations like these so that other people that may end up in a similar situation may have a better experience than I did.

✅ Trip Verified | Worst airline I ever flew on. I purchase a round trip ticket but had to find my own way home at my expense because the airline forgot to rebook me on a flight with my fiancé after our original flight was canceled. I was told I would be refunded and compensated. I was refunded but never compensated. It cost me more money to get home because I had to catch a Uber and had to fly out of Orlando on a totally different Airline because Allegiant refuse Place me as a priority .. my fiance had suffered a stroke and seizures and was recently released from the hospital, so she had to fly home alone unaccompanied. I tried calling the airline to resolve the issue but had to wait on the phone for three hours before talking to someone only to be told I would not be compensated - the airline gave us $100 for the cancellation to stay at a hotel but never compensated me for my expense to get to another Airport and purchasing my ticket. I repeatedly request that I be compensated but Allegiant Air refuse to consider. Allegiant Air that's not care about it's passenger it only cares about the passengers money.