Allegiant Air

✅ Trip Verified | Worst airline. Flight got delayed because a flight attendant was late. A whole plane of passengers had to wait over an hour to board because one employee couldn't be on time but everyone else has to.

Not Verified | Awful me and my friend were stranded in the airport because they wouldn’t let us board, we are both 16 years old and are allowed to fly alone but because of “weather” and “visibility” they let everyone board except for us, the guy was very rude and didn’t help us at all, he said the next available flight was 4 days later! Terrible service and we barely got our bags back before the flight took off.

Not Verified | I booked ticket with Allegiant Air one way from Indianapolis to Los Angeles. That is worst mistake I have done. Flight was over booked, captain called in sick and flight was delayed by almost 3 hours. I was charged 120$ for one way and 20$ for carryon bag. No in flight services, not even water, no charging ports.

Not Verified | Ok, I get it. Covid, .discount airline...labor shortage etc. I get it. But no context excuses how abysmally bad Allegiant Air's customer service is. I booked a flight for my wife and I. After we booked, circumstances changed and I needed to cancel only my outbound flight. Their website has instructions on how to cancel all passengers' outbound flight and how to cancel only 1 passenger's entire flight, but again, I need 1 passenger, only only 1 leg of the trip cancelled and I cannot find out how to do that. So I tried their online chat function and got a message that no agents were available. So I tried an hour late, then a day later, then a few days later .. same response every time. I reluctantly tried calling their customer service about 15 times and every time the number was disconnected or busy. The only possible explanation, is that the company has fired every single customer service agent.

Not Verified | 4 of my children flew on this airline. Somehow, my youngest daughter's suitcase is missing. So, we let them know that it was missing and they gave us a claim number and on the piece of paper they gave us said that if her suitcase wasn't found within a certain amount of time, to call the claims department. So I called the number and all it does is ring once and then instant voicemail. That alone is frustrating! I left a voicemail stating the claim number and never heard back from them after calling numerous times. So I noticed that there was an email, and I emailed them, and they send a return (I am assuming an automatic reply) message, stating how anything over $100 of items need to have had a receipt. My daughter was gone for 7 days! There are 7 days worth of clothes, and their grandparents bought stuff for them. How do you account for something that was purchased a long time ago!? That is insane! The luggage was probably had about $500 worth of stuff in it. Granted mostly clothes, but it was money spent! I got tired of calling and never heard anything from the airline, they don't care, and honestly, this has never even happened to us. I would have expected more professionalism in this, and I understand that airlines are busy and luggage gets lost a lot. So maybe compensate for that?! Have more staff to better assist your customers! I can't believe that it has been over a month and I have not heard anything about my daughters suitcase! If people need to contact your claims department, someone should be at the phones. Pandemic or not! We are all back to real life, and you are running a business! So really everyone needs to get with the program!

✅ Trip Verified | Had our flight cancelled, not postponed, but cancelled! Had to then wait over 4 days to get another flight. When asking about the reason for the cancellation, they would only say operations reasons. Called to ask what this means and waited on hold for over an hour. When I finally was answered, I asked what “operational reasons” means and they wouldn’t tell me a specific, but would say it could mean staffing issues, supply shortages etc. When I finally get a flight 4 days later, my bag weighed 1 pound over the 40 point limit (I had to buy some more clothes since my trip length more than doubled). The lady at check in tells me the extra weight is $50! I ask to quickly pull a couple things out to move into my carry on and she acts all disgusted. I then leave my bag and get through security to my gate when I get called over the intercom to return to the check in counter. When I get there the lady asks what I did with the luggage losing sticker on my suitcase. I say I did nothing and she is accusing me of removing it. She then asks if I was traveling with someone and I reply that I am (my wife). And she then accuses that she must’ve removed it! I assure her that isn’t possible because she wasn’t even with me at check in counter when I dropped off the bag. She then tells me to wait there and goes trying to check all over the airport for the sticker that must’ve fallen off. She finally returns with my bag and discovers that the sticker was stuck on the bottom all along… She then tries to tell me that it was my fault for setting my suitcase on the scale wrong? (I set it on its side and she stuck the sticker on the bottom). To fix her mistake she tells me to go to the back of the regular check in line and wait to get a new bag tag to put the sticker on the top! As we are at the gate to board I witnessed two other incidents of altercations with Allegiant employees and it was a small flight! One passenger ended up crying and saying how they will never be flying Allegiant again and how terrible the service is. A quick weekend trip ended up costing me thousands of dollars for my wife and I in missed work, hotel, clothes, food etc. To reiterate, I will and would recommend you avoid Allegiant. They trick you into booking with low fare but you end up spending way more than if you just booked with a better airline. Allegiant made very little attempt to make anything better and I am extremely disappointed.

✅ Trip Verified | I used to fly Allegiant all the time back 7-15 years ago. They have continued to decline in service but for the price I don't expect it to be perfect. I’ve had two flights canceled by them leaving me stranded, because of Covid I have been more than understanding, however my last experience will insure I never use them again. I bought a ticket for my brother to visit me. I paid extra for all the protection and ability to change my flight especially due to covid and issues arising with that. Sure enough a Covid issue occurred and I needed to reschedule my flight. I tried going online and couldn’t change my flight, I called the customer service number and it was disconnected, I tried the chat and there was no one there. I started this process of trying to get a hold of them three weeks before the flight. I emailed their customer service three times. No response. A week before the flight with no other choice I canceled the flight instead of rescheduling it. Now I am out all of the fees and processing of the flight instead of being able to reschedule it at no cost. I received a voucher and when I tried to look into booking another flight there were no flights out of LAX for the rest of the year and none into next as well. My voucher is only good until April of 2022 which is a year from when I bought the ticket not the flight in July. After researching I discovered they are moving terminals at my airport which is why I'm guessing they have no flights, so I will have to drive to another city to use my voucher and fly out of it. My option is Vegas which means I have to fly or drive there (will cost more than the voucher is worth) they are not helping with the situation or extending my time considering I cannot fly due to their issue not mine. Today I received an email stating that they received my email to them more than a month ago and over two weeks after my flight was to take place. If you don’t have people to answer your phones or answer your chats and your email responses are taking place after the flight that the issue was about you shouldn’t be in business. I don’t understand how this airline even functions, I am out the money for my flight with no time to rebook and no assistance from the airline. I will never fly them again. You will not save money. Your problems from flying this airline will cost you more than booking with someone else. If you need a budget airline try frontier or spirit not much better but they’ll at least answer the phone when you call and try to resolve your issue. If i could give 0 stars I would.

Not Verified | 4 hours and 35 minutes on hold for an issue that was resolved within two minutes. I drove up to the airport to resolve the issue and no one was at the kiosk. Their “customer service” is an absolute joke.

Not Verified | Our family of five booked our flights on Allegiant from Oakland to Bellingham to bury the ashes of my father-in-law. About two weeks before the trip, our return flight was cancelled. We scrambled around, changed our plans to find and book a flight back on Alaska. Now less than two weeks from our planned trip, Allegiant has cancelled the flight out to Bellingham. What's the use of booking a flight, if they're going to cancel it at their whim?

Not Verified | I was supposed to fly out this morning from Los Angeles to Des Moines and Was at the airport an hour and a 1/2 before our flight was to leave. We stood in line to check in for 30 minutes and then when we got upstairs to TSA, Our boarding passes would not Scan. We had to go back down to stand in the line again to get our boarding passes printed out and by that time at time we had 30 minutes to make our flight and they wouldn't allow us to try and make it. They told us that we wouldn't be able to make the flights so we needed to call customer service and make other arrangements. We had almost 40 minutes to make it To the gate and the representative just told me to call customer service and figure out another flight. Of course now they won't clutter won't credit me any of the money I've bought my tickets with because supposedly it was my fault that we missed the plane. Why have us check in online if the barcodes won't be read at TSA? Why wouldn't they let us go try to make a flight? I will never fly Allegiant airlines again!