Allegiant Air

✅ Trip Verified | I had the best experience with the phone customer service lady Phyllis who was so kind and patient with me about an upcoming trip. I messed up my reservation twice and she fixed everything back to normal. I really appreciate quality customer service and it shouldn't go without being recognized. Thank you Phyllis, may God continue to bless you.

✅ Trip Verified | Cincinnati to Newark. Worst airline. We had a 7am flight and arrived at 5:30 am only to be told the flight was delayed until 12:30pm. We were irritated, but knew stuff happens. But no, it then gets delayed to 3pm and then 3:40pm. Over 8 hours, no excuse for that. And an $8 food voucher. That will get me a bottle of water at the airport.

✅ Trip Verified | Greensboro to Saint Petersburg. I have flown Allegiant many times since I’ve moved to Florida and I will tell you - this year has been the worst. Never on time. Never. You board the plane when you’re supposed to be leaving and the people at the ticket counter have no idea what they are doing. I’m considering paying extra just to be guaranteed the right time and efficiency.

✅ Trip Verified | Provo to Mesa. Every time I have flown with Allegiant my flight has been delayed or inconvenienced in some way. In January my flight was delayed by 8 hours and my most recent flight the time changed 4 times. It's not worth the cheap price if you don't get to where you're needing to go to. The staff aren't horrible but the company is awful.

✅ Trip Verified | Booked a flight to Las Vegas out of Bellingham for this past Sunday, December 17th, we had to select a 2:45 departure losing half our day. Once boarded our flight 1812 we were met with mechanical issues. We were left sitting on the Tarmac for a while before they started de-boarding. Once inside we had to wait for further updates. Once they finally updated us they offered free pop and water. The pilot was speaking to a passenger as she was exiting the airport, explaining she left her number and was going to the hotel. This was after 2 hours of sitting in the boarding area. Maybe an hour after the pilot left they finally made an announcement saying that we will be delayed until 9PM! At first they said no one could leave and return because TSA would be leaving. When asked if they could at least give the smokers a designated area on the Tarmac they hadn't even considered we have been at the airport since 12PM and would be landing in Las Vegas if your planes were taken care of and were reliable. Regular maintenance and planes on standby for these situations is part of the customer experience. They finally offered a 8$ voucher for Scotty Browns Social House where the going rate for anything is 15$ - some people had children and once at the restaurant I heard an older couple talking about their finances and ultimately went the entire day without food. When another plane arrived coming from Las Vegas the seating was different and those who paid for select seating we're told to expect a refund as we were now sitting in cramped conditions on hard flight chairs next to strangers. Even though they sat my friend alone where one of us could have sat with her and when asked if one of us could move to the empty chair they told us no. Once boarded it still took us an hour to get moving, making our departure for 10:30PM meaning we won't arrive in Las Vegas until well into 12:00 AM. They didn't even offer free snacks and beverages aboard your plane. We were told we would receive a $50 voucher towards our next flight and a refund on assigned seating on December 17th and it is currently December 21st and have yet to receive any further correspondence. As it stands I won't be flying Allegiant anymore. The worst part of this is the fact that I lost show tickets and had to still pay for the hotel I didn't arrive at until 1 am. I understand things happen and they ensured we got to our destination safely. I also understand that some things are out of the airline control and there is a lot that goes on behind closed doors that the passengers may not be aware of. I could take this experience as a one off but my returning flight was also delayed. There was not a single enjoyable moment with this trip.

✅ Trip Verified | Flew Allegiant Air from Phoenix to Minot. TSA took over an hour to process everyone and they still let the plane leave. We got to the gate at 6.46 and plane leaves at 7 and they wouldn’t let us on. We could still see people boarding but they didn’t budge. So now we have to rebook for a different day since they don’t really care how you make it home. My checked bag will be sitting in Minot for days. The lady behind the counter “helping” people was the cherry on top. She was incredibly rude, and basically just repeated the mantra of not their problem. So for a friendly $75 charge I was able to rebook a flight. After she railed 20 people in line saying that we need to be here 3 hours early. I could fly out of O’Hare and not need to be there three hours early. What makes you think I’m going to get to the airport at 3.45am for a flight at Phoenix Mesa airport. Maybe just improve your service, and don’t fly 9 flights out between 6.30 and 7.30 when there isn’t enough support staff to handle over 1200 people coming through TSA. Never again.

✅ Trip Verified | Pittsburgh to Sanford Orlando. Honestly the worst airline in the world. I sat in line for 2 hours just to check bags. There wasn’t even anyone at the counter because they said they don’t check in until 2 hours before boarding starts. Boarding started at 2:45 no one showed up until 1:30. I had rush to get through security and barely made it to Gate in time. Even the stewardesses were disrespectful. I paid $20 to check my bag online and thy had no record of it when I got there and I had to pay another $50 or they wouldn’t take my bag. Then it was apparently 8 pounds overweight and I was faced with pulling everything apart or paying an additional $50 for the baggage after waiting 2 hours in line with a 2 year old and a 6 year old. I asked to speak to a supervisor. The excuse, no one at any counters works for Allegiant. You can’t even get a cup of ice for your children, they charge for everything!

✅ Trip Verified | Flew Cincinnati to Denver. Horrible customer service. Would not accept my checked bags that I already paid $40 for. I arrived at the counter 47 mins before the flight took off. Although the website says you have to be there 45 mins before the flight they wouldnt accept them, and then made me pay $100 at the gate to check them. Ridiculous service, I will never fly Allegiant again and I suggest no one does.

✅ Trip Verified | Springfield to Destin. Extremely poor customer service. I was asked to put my bag in a slot when walking in. My bag did not fit completely in the slot so I was asked to pay $50.00. Once I sat down I slid my bag under the seat in front of me and it fitted perfect just like the passengers on both sides of me who paid zero. I sent Allegiant the pictures confirming that my bag fitted and asked for a refund, however, after 2 months of asking I receive a generic email saying that they will not refund my money. I am baffled that they will not even look at the pictures and treat me like a human being. Customer service is going down the drain and issues like this confirm it.

✅ Trip Verified | Eugene to Mesa. Allegiant cannot take off on time. Their flights are delayed 2-4 hours 50% of the time because of maintenance. Their investment in new planes has not paid off. Allegiant has made over one billion dollars since inception and they cannot be on time. Very disappointing!