Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1953 reviews
3/10
3 star Skytrax Rating
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1/10

"little communication for the delay"

(United States)

Verified Review | We flew from St. Petersburg, FL to Asheville, NC to start our honeymoon on October 29th, 2017. We were scheduled to arrive at 5.09 pm and had dinner reservations for 8.30 pm. Our flight boarded a little late and we then sat on the plane for an hour and a half with little communication for the delay, until we had been sitting in the cabin for well over an hour. A part on the plane had been identified as bad, and had to be repaired or replaced. Approaching an hour and 45 minutes we were told to deplane. We sat in the lobby and were told there was no way to tell if we were still flying our that night, as no replacement plane was available. After persistent questioning from dozens of passengers we were told they were trying to repair the plane we originally were assigned. The staff at the ticket counter claimed they had no knowledge of anything else, or any plans Allegiant had for us. Another few hours passed. We then learned that Allegiant could not fly our after 10.00 pm. Some passengers left to rent cars and drive the 9 hour trip to Asheville, where it had just started snowing. One lady was scheduled for urgent medical treatment the next morning. Approaching 9.00 pm the staff gave us $8 in food vouchers for the food court and then announced we would be boarding another airplane in about 15 minutes. The food court was rushed and the staff were overwhelmed with orders while we began boarding the plane. The flight attendants knew nothing about the airplane, read instructions from a tablet and asked the pilot if they had to announce the instructions for a water landing since we were flying over land! They had to try the light switches on the light panel as they were unfamiliar with the plane and did not know where the floatation devices were located (the seats were marked that the floatation devices were under the seats, think about the safety ramifications of that). We heard these conversations from the second row. Enroute, the attendants on the flight told us they would provide us free water and soft drinks for our inconvenience. We finally arrived in Asheville close to 11.00 pm, and missed our honeymoon dinner. We got to bed at 2.00 am. We flew back to St. Pete on November 5th on the return Allegiant trip. The flight was scheduled to leave at 8.00 am. We boarded an hour late due to another mechanical issue, this time necessitating an oil change for a generator with a temperature gauge issue. We finally took off after 10.00 am with a mechanic flying in the cockpit to monitor the situation. In talking with frequent Allegiant fliers this happens all the time. So if you want to arrive on time, choose a different airline. P.S. We lost a half day of our honeymoon and a several hundred dollar dinner. Allegiant gave us $50 each in vouchers to have the experience again!
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSt. Petersburg, FL to Asheville, NC
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly this airline"

(United States)

Verified Review | Sure, I saved money on the cost of the flight from Orlando to Austin but Allegiant did everything else wrong on this return trip. Flight was canceled / delayed, with no info on when it would take off. Booked another flight out that day, but had to rent a car in order to make it home. Cost me an additional $250 and 10 extra hours to get to my destination, due to Allegiant's incompetence. Never fly this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Austin
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight 6 hours delayed"

(United States)

Verified Review | The flight from Bellingham to Las Vegas was 6 hours delayed and all they gave us was free soda and an $8 vouture for food. Not happy with Allegiant. I missed my best friends engagement because of this. There was a flight to Vegas a few hours after the time mine was scheduled and instead of putting everyone that was on the earlier flight on the very next one and pushing that one back a bit so everyone only had to wait a few hours they had the earlier flight wait 6 hours. Not happy and would not recommend. I missed out on a very important moment in my best friends life because of this.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBellingham to Las Vegas
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Don’t recommend this airline"

(United States)

Verified Review | Las Vegas to Oakland. Don’t recommend this airline, people are rude. I was zone 2 and my husband zone 4 and they made us wait until everyone gets in. Plus they charge you for a carry on, this never happened to me before. They put 2 people on the same seat, super frustrated right now this is the worst company ever.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Oakland
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"discount airline to a new low"

(United States)

Verified Review | I purchased a ticket eight weeks in advance and paid extra to select a seat next to a friend of mine who is afraid to fly. When I printed my boarding pass for tomorrow, today, we were not seated together. I called and the first person hung up on me and the second person reiterated that they changed aircraft and someone else purchased my seat. Even though it was purchased long after I purchased mine, their computer system is unable to assign the same seats. They refused to see if their boarding passes have been printed and just told me that I must accept the new seat assignment. I give one star because they will get you to the destination. But the seats are terrible and do not recline, the people are nice, but this brings discount airline to a new low.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAustin to Albuquerque
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the last time I fly Allegiant"

(United States)

Verified Review | Los Angeles to Medford. Horrible service at boarding in LA, in Medford the boarding crew was excellent. Planes are garbage, it's like being on a Schoolbus with wings. With added fees for carry on bags, for a little more you can fly a better carriers. This will be the last time I fly Allegiant.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Medford
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"getting what you pay for"

(United States)

Verified Review | You are getting what you pay for. Sure, the flight from Colorado Springs to Las Vegas was cheap but their plans are never on time and typically have “maintenance issues.” I do not recommend flying with them unless it is your last resort. It would have been much more helpful to know that the plane was delayed sooner than 20 minutes after the scheduled boarding time.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteColorado Springs to Las Vegas
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"wait for someone to show up"

(United States)

Verified Review | Indianapolis to St. Pete. The Allegiant Air baggage check in is only open a certain time before boarding. So while you watch everyone on Delta and Southwest check their bags 2 hours before their flight, you sit and wait for someone to show up. Don’t plan on getting there early and relaxing because with Allegiant, that’s not an option.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIndianapolis to St. Pete
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"so unprofessional"

(United States)

Verified Review | I will never fly with this airline ever again! Worst service from staff and they were no help. Had to be in Vegas by 8pm and got delayed twice. Pretty much a wasted trip and they wouldn't even try to help my friend and I out to maybe get on a different flight. I tried calling them and was on hold for way too long. I should have read the reviews before I booked with this airline. Everything about the service from them was so unprofessional. It's the Walmart of airlines
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteReno to Las Vegas
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never had any issues, until this particular trip"

(United States)

Verified Review | Flew Allegiant Air from Columbus to Fort Lauderdale. I fly with this airline almost every month, due to my mother living in Florida, and, of course, the cost is typically much cheaper than other airlines. I've never had any issues, until this particular trip, when I was charged $100 to bring my daughter and I's luggage onto the aircraft. Mind you, I have never been charged, ever. The lady which charged me, stated there was no one, other than herself, which could stand as a manager to speak with me instead. She was beyond rude when I informed her of my frustration. She stated she could do nothing for me, and proceeded to slam my card back down onto the counter, after charging me. Again, I have never had any issues previously to this trip, but, at this point, I'm set back because of the faculty.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteColumbus to Fort Lauderdale
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes