London Stansted Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 920 reviews
2/10
3 star Skytrax Rating
Sort Reviews by :
Show
1/10

"filthy dump of an airport"

(United Kingdom)

Not Verified | What a filthy dump of an airport. Outbound was bad but the return beggars belief. Toilets are absolutely revolting, floors and carpets look like they've never been cleaned, totally inadequate seating all over the airport, hostile, rude, argumentative ground staff. Arrived early from Pisa with Ryanair and connecting to Glasgow with easyjet. Was not allowed to check in as I was too early. Nowhere to sit, customers in the same boat were sitting all over the filthy floors. Check in staff both at the main bag drop and gate area were downright unpleasant at best. Boarding was total chaos. Customers being held in a freezing cold stairwell without seating for over 30 mins prior to boarding. Everything about this place is lacking. As the owners and management have very little pride in their airport it's high time that the civil aviation authority stepped in and forced them to clean up their act or lose their licence. I'm sure all of the other airports in the region will manage to pick up the slack. What an embarrassment for the country when foreign tourists arrive here and this is their first taste of the UK. Filthy, embarrassing,disgraceful. The owners of this dive should hold their heads in shame. The CAA should be sending inspectors to investigate this rip off and totally unsuitable, badly run outfit and revoke their licence until marked improvements are made.
Experience At AirportTransit
Date VisitDecember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

“this is absurd”

(Portugal)

Trip Verified | Why only open the departures area at 3 am? People are sleeping on the floor. In my opinion this is absurd and makes no sense at all. Also there is no free WiFi. I knew Southend was a low cost airport but this is too much to handle, I would avoid transiting here.
Experience At AirportTransit
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Awful airport, do not recommend"

(United Kingdom)

Not Verified | This is not an airport; it's a shopping mall with a runway attached. As with all their other properties, Manchester Airports Group seem to have forgotten that an airport's primary purpose is as a transport hub to facilitate the efficient and comfortable movement of people from one place to another. This airport does anything but and will be held up for a long time as a classic case of user-hostile design. An airport that has almost no seats - imagine it! Well, you don't need to imagine because you can experience it for yourself at Stansted. I hope you like standing in corridors for hours or sitting on a cold marble floor. If you're willing to pay £20 for a cold Burger King meal, you might possibly be able to perch on one of their chairs for 15 minutes. Passengers are crammed into tiny hallways, staircases and queuing areas as every possible inch of space is clawed back in the quest to squeeze in as many retail stores as possible. Awful airport, do not recommend.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"not enough sitting space"

(United Kingdom)

Not Verified | Worst airport I ever been to. It’s dirty, there is not enough sitting space, poor people had to sleep on the floor while waiting for their flights, toilets disgusting. The worst part is the security checks, very slow and staff absolutely horrible and rude. People were missing their flights because of how slow they were and absolutely unhelpful. Specifically one of the shift leaders, as I understood, yelled at me that I need to be in the airport 3 hours before the flight, while he can’t know my reasoning to being there just in time for the flight?! Will avoid this airport as much as I can and advice everyone the same.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Would not recommend"

(Czech Republic)

Not Verified | Poorly organized security check. Non-confortable seating in terminal. Everything is dirty, especially the toilets. Confusing layout of the terminal. Flight was delayed. Would not recommend.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Long lines every where you look"

(United Kingdom)

Not Verified | This place is not well laid out. Long lines every where you look. Stressed out people running due to the long wait times. So many people missing flights. Some area unclean. Not enough restrooms.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a very poor and lasting experience"

(United Kingdom)

Not Verified | Arriving three and a half hours before our 7am flight we were met at the ryanair check in by masses of disorganised passengers. The airport representative spoke to a colleague on the radio to say that the two queues E and F were not identifiable . We were told to go in E but overheard people being told it didn't matter which queue you went in. There were not enough staff and had a serious incident occurred people would have been hurt. Then herded like sheep through security by which time our flight was boarding to be told he wasn't bothered as other people were also waiting and would be late for flights. Ran through departures to be told flight closed and apparently the queues had been horrendous the last few days as told by the ground staff. Why was this not put on your website as I have never seen so many people miss flights. Told to go to gate 41 to complain then ordered to leave as not safe so many people queuing. When we arrived gate was flashing closing not closed but apparently the airport is on charge of that too. So due to your unmanaged, dangerously controlled check in numerous people missed the flights and lost money, time and incurred expensive new flights to the nearest airports to their original destination after then flying from a well run airport at Heathrow. Stansted you give people visiting the UK a very poor and lasting experience you should be ashamed.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
8/10

"thank you to the lady at the information desk"

(Finland)

Not Verified | The airport is terrible, it always has been. My 13 year old daughter lost her phone in the security area somewhere and we had to go back through again looking for it. It seemed pretty hopeless, until we asked a young lady at the information desk and she was super efficient. She phoned around, found the missing phone and then escorted us back through the security. She went out of her way to help us out and we are eternally grateful as my daughter was really upset. She had just filmed a Harry Styles concert on the phone and was horrified when she lost it. A big thank you to the lady at the information desk early morning 18th June 2023. You did a marvellous job and saved our holiday!!
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a disgrace of an airport"

(France)

Trip Verified | What an absolute shambles and a disgrace of an airport. I fly generally into East Midlands Airport but unfortunately again I had the misfortune to return to France from this airport. Drop off baggage for Ryanair is an unorganised joke. Then I carried through to "not so fast track" as if you go through normal security in summer you will miss your flight. After waiting about 30 minutes through so called "Fast Track" you wind yourself through a labyrinth of shops until you reach seats where there are hardly any available. Eventually got to gate 37 (via light railway). We were promptly processed into the hold point for an eternity. Eventually we were told our plane was now going from another gate so the whole bad experience was repeated. Choose another airport & do not give revenue here. Even Luton is much quicker to get to from London with the new dart (32 Minutes). Sack the Management team.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"like we're herded cattle"

(United Kingdom)

Not Verified | Stansted is just a dingy grim place to be, especially when arriving back. For departure I arrived at 6am (one of the first flight out) and the terminal was disgusting! Only good thing was security was quick to get through. The arrivals area is just a load of steel walled portacabins stuck together, absolutely filthy carpets and when you get to the main terminal it's all enclosed in with plain temporary walls, it's like we're herded cattle.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no