London Stansted Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 922 reviews
2/10
3 star Skytrax Rating
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2/10

London Stansted Airport customer review

Second time through Stansted and again I had big trouble with the pick-up procedure at Arrivals. For a first timer you will need to keep your wits about you. After collecting your bags you face a very very long trip to retrieve your car from the Long stay. Expect your wife and kids to wait a good 45 minutes for you to return. The problem is the pick up point is effectively outdoors and your companions may freeze to death waiting for you. But if they wait in the terminal how are you going to find each other once you return etc.? In practice you have to negotiate some confusing signage to find the 15 minute pick up zone amongst many similar zones. Choose the wrong one and you've got another lap to do. Once parked sprint as fast as you can to find your companions in the airport - the clock is ticking. Sprint back down again with all your trolleys then the next challenge is to find your car. Stansted offers you a number of exit points all designed identically and impossible to distinguish from each other. You will come out at the wrong one the coaches Zone XX eventually you find your car. Load up as fast as you can and sprint back to the ticket machine before the 15 minutes expires. If you're lucky you will make it. If you're unlucky the queue at the ticket machine will be too long. And the object of all this? Is to obtain £1 from you.
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3/10

London Stansted Airport customer review

I usually use Stansted to go in London because there is a cheap flight from my city (Forlì). But to be honest Stansted is not really a confortable airport - it's far from the city (45 minutes by train) and the organization of the staff isn't one of the best. The baggage check out is so long.
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3/10

London Stansted Airport customer review

I was surprised how smooth my arrival was at STN. I think that coming before 7am might help. The shuttle train brings you to emigration I was the 3rd one in line for EU passport holders and off I went into the Stansted Express. Impossible to miss from the arrival area.I admit that the train is old but it does its job leaving and coming on time and that's all I'm asking.I left London pretty late the same day and I was just on time even if there was a long queue at the security and now there is a second shoes control. I really can't complain but I might have been lucky twice the same day so for me 3 stars.
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1/10

London Stansted Airport customer review

NotHad the misfortune to fly from STN yesterday. Only 10 minutes to check in but 40 minutes in the security queue. Pity the people in front of me whose small son needed the toilet. Half the X-ray machines were unmanned although there were some security staff hanging around with nothing better to do. Didn't have time to complain so straight to Pret for inflight sandwiches no time for shopping. Another disaster area: they only had two left and obviously the staff couldn't care less about restocking. "We'll try and get some sent over if you'll wait" one said in an effort to be halfway helpful. Hello! This is an airport; people haven't got time to hang around especially after 40 minutes at security. One star? Minus several hundred stars!
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3/10

London Stansted Airport customer review

I've passed through Stansted on a number of occasions over the past few months usually on Friday evenings or Saturday mornings and typically returning on Sunday evenings or nights. Stansted Express is pretty dreadful with about 1 in 4 journeys running to the timetable suggested and the trains themselves are old although usually clean. I tend to use online check in and travel with hand luggage so I can avoid the snaking queues for check-in and head straight for security. My general impression is that this is improving I would say 10-15 minutes is the typical wait I have endured which is acceptable to me. Airside there is little to do but the concourses are kept reasonably clean. Returning from the UK or Ireland to Stansted means that passport control thankfully does not apply; the queues for the border posts are invariably thronged on a Sunday evening. Overall I would say STN is just about keeping its head above water; hopefully the extension will provide some relief.
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1/10

London Stansted Airport customer review

Not a pleasant experience. The main problem with STN is that it is running way over its capacity with the airport running out of places to sit down even on a (presumably relatively quiet) mid Friday afternoon in January. What it must be like at peak times I dread to think. However it did take only about 15 minutes to get through security outbound. Note that once in the main terminal you can't go to use the lounges (which are in satellite 1) unless your flight is departing from those gates as there is no way to return to the main departure hall (so e.g. Priority Pass is useless). On return at 10.30 Sun night having sprinted past other passengers on our flight and on others we were held for about 3 minutes in the previously mentioned corridor before we could join the queues to get through customs. It took us about 25 minutes to get to the front of these queues despite all available desks being open. Presumably those behind us were still stuck in the corridor. Then went straight down to the Stansted Express. This did run on time but the train was filthy seats were missing etc. I felt quite ashamed that this is some visitors' first view of Britain.
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1/10

London Stansted Airport customer review

I travelled through Stansted yesterday - arriving early morning from Shannon and leaving later that day for Berlin. The airport is still a mess tacky and over priced; the security is petty minded and downright punitive. I don't carry luggage so I was not affected; but I noted how security at the entrance to screening were weighing bags on little scales to ensure they were all exactly under 10kgs and if so then measured them! Dozens of irate and confused customers were being sent back to check-in - where as some protested their bags had been previously cleared to go as cabin luggage. Who decides these rules? The connection from the airport into London was a complete shambles: the cost of a cheap day return to Liverpool St was £17.40 but the train only ran as far as Tottenham Hale where I had to change on the underground at an extra cost. The underground itself was not functioning due to engineering works. Thankfully my friends drove me back to the airport later. By contrast Schoenefeld is well-run and clean; security is discreet and transport into the city costs just 2.10€ single for roughly the same length of journey as Stansted to L'pool Street and runs late into the night.
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1/10

London Stansted Airport customer review

I was disapointed first at the filthy rundown state of the Stansted Express from Liverpool Street Station and then on arrival at the very grotty condition of the women's loos. Several of the doors did not shut loo seats were missing and most extraordinary of all only one out of about six or seven taps was working. Having finished queuing for a tap I then had to queue 25 minutes to get through security. (My recent experiences at Heathrow 3 have been queuing times of less than 10 minutes.) There were unmanned x-ray machines and apparently unoccupied staff and those staff who were on duty seemed exceptionally poorly trained in knowing how to cope with pushchairs. They need a dedicated queue for pushchairs wheelchair users and other mobility impaired people and late boarders so that the regular queues are not repeatedly held up by someone rushing through at the last minute or by some poor parent trying to wrestle with babies bags toys coats pushchairs and plastic bags of liquids whilst also having to sample pots and bottles of babyfood!
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3/10

London Stansted Airport customer review

For once a reasonable experience at Stansted - a rarity these days. Outbound can't blame BAA on ridiculous queue for American Airlines check in; security quick and not too surly. Gate lounge space bit small for full 767. Return passport control very quiet at 10am with all desks fully manned.
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1/10

London Stansted Airport customer review

Poor old Stansted. Once a shining example of an efficient functional airport now a victim of it's own success. Even at 15.30 the queues for security were enormous. From joining the queue to reaching the x-ray machine took me 46 minutes. I timed it. Some queues seemed to have two x-ray machines and move slightly quicker. Mine had only one. I don't think anyone objects to security in this day and age but it is frustrating to queue for so long and then see so many unmanned machines.
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