London Stansted Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 922 reviews
2/10
3 star Skytrax Rating
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1/10

London Stansted Airport customer review

Travelling to Dublin with Ryanair took over 45 minutes to get through security. At peak time nearly 200 people in each queue plenty of empty x-ray machines ready to use and alleviate the problem. Plenty of BAA staff standing around having a chat maybe off duty but go and have a party somewhere else it does not leave a good impression. No attempt to get people through who have a flight boarding soon no announcements everyone in the queue moaning. Need more staff not more shops - absolutely terrible service from BAA took me the same amount of time to get through security as it did to drive from home. Will not fly from Stansted again which is a shame as it is a beautiful airport just run like a shambles.
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1/10

London Stansted Airport customer review

This airport is getting worse and worse. Returned from Szczecin on Sunday afternoon only to be held in the walkways and tunnels while waiting for passport control. Very humid and crowded with very little control. Constant messages stating that waiting in the corridors helps the arrivals process. How can waiting in a humid corridor help the process?? It just makes people stressed tired and angry. When we finally arrived on the upper levels where the security checks are only half of the stations were manned. This is clearly not an acceptable situation BAA. Our London airports are becoming more of an embarassment to our country. As for the 'tougher' checks on the passports the lady who checked ours gave it a quick scan checked my photo and gave me it back. Considering how quick they look at the passport a fully manned passport control would easily improve the speed at which people can get through security. We are constantly paying more airport taxes the least we can expect is to see some improvement for our money.
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