Edinburgh Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 475 reviews
3/10
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2/10

Edinburgh Airport customer review

Used EDI for a city break on the continent. The approach roads which don't appear to have changed much in 20 years and the front of terminal area must be one of the worst in Europe for an airport this size. A complete shambles when the airport is busy. Does nobody in BAA ever look at airports in Europe and see what can be achieved? Immigration area is another mess three aircraft arrive at the same time and the queues are out onto the apron. Why not expand this area and why no "Fast Track"? I notice that one of new traffic lights at the A8 roundabout has cunningly hidden the sign for Edinburgh and the Bypass. This doesn't help tourists trying to handle roundabouts and find their way out of the airport.
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3/10

Edinburgh Airport customer review

There has been a big expansion in service from this airport including Delta to JFK and Continental to EWR. The airport itself now also needs to expand. I found it to be very busy with arriving and departing passengers not clearly separated. Plenty of facilities however.
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4/10

Edinburgh Airport customer review

This was my first time using Edinburgh Airport. Departing Edinburgh was a decent experience. However the queues for passing through security were not so good. It took us 10 minutes to check-in with nearly all of the airport staff helpful and polite apart from one young staff member in his twenties who was swearing and cursing at passengers under his breath. Then we got something to eat before clearing security. It seems that at Edinburgh there are more shops and places to eat before security so if you are planning to eat- get something before security. Going through security took about 15 minutes- even with all of the screens being used. Slowly we got through. Boarding the plane was quick- although we departed about 15 minutes late due to missing passengers. Returning to Edinburgh was poor. We arrived at midnight and got off the plane quickly- but clearing immigration was pathetic- why do they make you walk round and round before reaching the desks? After clearing immigration we had to wait and use the same baggage belt as another full flight even when the other belts were not being used! This meant we ended up waiting over 45 minutes to collect our bags. I understand that it was midnight and there would be less handlers on duty- but 45 minutes is a disgrace at any airport- especially an international one like Edinburgh. I think Edinburgh airport is a good one (despite the wait to collect our luggage) - the signage is clear and well designed making the airport easy to navigate. The toilets were clean too. It is clear that Edinburgh Airport needs expanding in the future.
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5/10

Edinburgh Airport customer review

FlyGlobespan to Barcelona. Check in helped by extra desk being opened to handle full flight - good service to the passenger to see this and help the system. Security moving very quickly and staff assisting with directions for shortest queues. Departure from recently opened gates which are a long walk from the check-in desks so allow this if you are late arriving at the airport. These gates have cafes and shopping close by so no need to queue at the shops etc in the main hall. Expansion work to double the size of the departure hall is ongoing but this seems not to impact the lounges etc. On return luggage on belt before the passengers were of the aircraft - another good service from Edinburgh.
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4/10

Edinburgh Airport customer review

Flight with easyJet to STN from EDI. Used off airport parking service so avoided higher airport parking fees - recommend this as the airport charges are high in comparison. Early morning check in - no long queues. 2 items of baggage dropped. Staff helpful and prompt. Straight through to dept. lounge. No delays at security plenty of staff and assistance to quickest security point. Not very busy as most commuters had departed which is the mainstay of business for Edinburgh. Plenty of seating whole facility clean. Times and gates clearly advertised on electronic screens close to both gates and in waiting areas. Bar and cafes had no queues. Shops looked busy but prices are still not the real bargain as they once were for duty free. Internet access on pay as you use desks in dedicated area if wanted. On return to EDI quite long walk to enter building as aircraft stand some distance form main building but all at ground level and under cover. Bags on belt quickly. A good service and happy to recommend the facility.
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4/10

Edinburgh Airport customer review

Edinburgh airport is a small regional airport and is one of the best I've been in. Check in was quick and efficient as usual. Land side there was a number of shops and a newly opened/refurbished food hall which was clean and well maintained. We were able to pass through security within 3 minutes without any problems. The first thing I noticed airside was that all the windows had been boarded up making the gates look dull with poor lighting. I initially expected this had been done for security but I found out that they are currently increasing the size of the lounges and they will be opened in phases between 2009 and 2010. Virtually the same facilities are available airside as landside so I wouldnt bother spending anytime landside and go straight through.
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4/10

Edinburgh Airport customer review

Dropped off couple of yards from entrance by Edinburgh Park and Fly so no problems or hold ups for travel to airport (Edinburgh is having some major roadworks in the city centre at present that could affect journey times out to airport (8 miles) until maybe 2010) or with on site parking rates (make sure you use the correct car park for the duration of stay or use an off airport service for better rates). Busy on a Monday morning but no queue at check-in which is ground floor then upstairs to dept. lounge. Joined security queue at 10.05 out to lounge at 10.25. Most gates being used no real hold ups just number of pax. Signage in lounge quite clear on overhead electronic boards. Avoid the duty free shops though - still high priced compared to many other airports. 3 coffee bars and cafes if wanted. Sufficient seating for number of gates. Some wifi available if needed. Pleasant airport to use - fine for the volume of business and though looking to expand the operation at present the lounges can cope well with the volume of pax.
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2/10

Edinburgh Airport customer review

Old and sad inside. It has a small feel about it and this makes it quite crowded. The land side is pretty poor and check in is not good. Once through to airside it is also pretty spartan and as you approach the gate give up all hope of creature comforts.
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4/10

Edinburgh Airport customer review

I am a regular user if Edinburgh airport and find it a pleasant experience. I do however have three moans - baggage delivery can be very slow. Recently even though I was last off the plane I noticed that there were still no baggage handlers in the vicinity so obviously there was going to be a delay. Short term car park is very expensive and makes picking up people expensive as well.
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5/10

Edinburgh Airport customer review

I was pleasantly surprised with Edinburgh Airport. Flying to Milan-Malpensa return I found security speedy yet thorough and the Departures Lounge was comfortable with loads of seating and a good selection of reasonably priced bars and shopping facilities. Toilet facilities very clean and tidy. Checking-in and boarding was also quick and easy. Generally the airport has a very comfortable and welcoming feel.
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